Broken TiVo Genie

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sxz

761 posts

Ultimate Geek
+1 received by user: 194

#173899 10-Jun-2015 08:47

For weeks I have been unable to remotely book TV shows, getting this error message:

Anyone else having this problem?

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9158 posts

Uber Geek
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Subscriber

#1320853 10-Jun-2015 08:59

Just checked mine here and all OK..

Regards,

Old3eyes

Groucho

542 posts

Ultimate Geek
+1 received by user: 216

#1320922 10-Jun-2015 09:46

I just specifically checked and mine's working fine. Assume your Java and Flash plugins are all up to date? Don't know what technology the Genie uses but an out of date plugin is often a place to start if the issue is isolated to you.

Also try another browser to rule out a specific browser fault. I used Safari for Mac.

sxz

761 posts

Ultimate Geek
+1 received by user: 194

#1322815 11-Jun-2015 14:32

Weird. Nothing I try works. 4 different browsers over 2 computers, and mobile browser on android. Same result. Been this way for a few weeks. Glad to see its not broken for everyone, guess I need to try reset any connections or something...

stone2

120 posts

Master Geek
+1 received by user: 2

#1352131 26-Jul-2015 19:43

sxz: For weeks I have been unable to remotely book TV shows, getting this error message:

Anyone else having this problem?

Did you manage to fix this because I'm now having the same problem.

GeoffisPure

459 posts

Ultimate Geek
+1 received by user: 73

#1362953 11-Aug-2015 16:04

I'm also having problems with it. Just says "Error occured. Problem with the output".

Email TiVo support. Got a (non-automated) reply saying please call the 0800 number instead! I'm not a Spark customer but okay....

Have been waiting to get through to someone for 30 minutes now. Maybe they should just officially end support for TiVo?

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1362954 11-Aug-2015 16:07

It has been broken for a few weeks at least. Also the tivo guy who used to come onto these forums hasn't been on here for a while. So I wonder if that is the beginning of the end for the tivo?

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scuwp

3927 posts

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#1362965 11-Aug-2015 16:24

mattwnz: It has been broken for a few weeks at least. Also the tivo guy who used to come onto these forums hasn't been on here for a while. So I wonder if that is the beginning of the end for the tivo?

More like nearing the end of the end. Slowly but surely things are being eroded, and have been for some time. Not that I booked much remotely, but don't recall the last time it worked.

Lazy is such an ugly word, I prefer to call it selective participation

GeoffisPure

459 posts

Ultimate Geek
+1 received by user: 73

#1362967 11-Aug-2015 16:34

Been on hold for an hour now - genuinely curious to see if anybody will actually answer the phone.

Why would the email support people direct me to the 0800 number? Even if I do get through to someone, all they'll end up doing is escalating via email... and surely they know it's not working.

Groucho

542 posts

Ultimate Geek
+1 received by user: 216

#1362987 11-Aug-2015 16:47

scuwp:
mattwnz: It has been broken for a few weeks at least. Also the tivo guy who used to come onto these forums hasn't been on here for a while. So I wonder if that is the beginning of the end for the tivo?

More like nearing the end of the end. Slowly but surely things are being eroded, and have been for some time. Not that I booked much remotely, but don't recall the last time it worked.

For me setting recordings remotely has worked first time every time as recently as a couple of weeks ago when I last did it.

mattwnz

20515 posts

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#1363010 11-Aug-2015 17:24

scuwp:
mattwnz: It has been broken for a few weeks at least. Also the tivo guy who used to come onto these forums hasn't been on here for a while. So I wonder if that is the beginning of the end for the tivo?

More like nearing the end of the end. Slowly but surely things are being eroded, and have been for some time. Not that I booked much remotely, but don't recall the last time it worked.

I so use the online guide all the time, as you can easily find movies and book across different tivos. You can also do it from anywhere in the world.

I don't beleive any services (apart from caspa which did get replaced) have been eroded since it was purchased. But this is really the first thing in terms of the cloud service that has stopped working for an extended period of time without acknowledgement from tivo. I would have thought they would have published the problem on their status page, so IMO it may indicate a problem if that isn't being updated.

mattwnz

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#1363012 11-Aug-2015 17:26

GeoffisPure: I'm also having problems with it. Just says "Error occured. Problem with the output".

Email TiVo support. Got a (non-automated) reply saying please call the 0800 number instead! I'm not a Spark customer but okay....

Have been waiting to get through to someone for 30 minutes now. Maybe they should just officially end support for TiVo?

Did spark put you through? Maybe you need to phone again and say it didn't go anywhere, and ask to speak to someone higher up the food chain to see what is going on. I pressume spark still has the contract for part of tivo support, if that is the phone number tivo gave you.

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GeoffisPure

459 posts

Ultimate Geek
+1 received by user: 73

#1363039 11-Aug-2015 17:50

Yep it's the 0800 MY TIVO number.

Waited 1 hour and 40 minutes for somebody to answer. They then told me they had to transfer me to someone else.

Then at 2 hours exactly somebody else answered and is now looking into the problem for me. He couldn't replicate the problem but I directed him to this thread and let him know others were affected too.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1363042 11-Aug-2015 17:54

GeoffisPure: Yep it's the 0800 MY TIVO number.

Waited 1 hour and 40 minutes for somebody to answer. They then told me they had to transfer me to someone else.

Then at 2 hours exactly somebody else answered and is now looking into the problem for me. He couldn't replicate the problem but I directed him to this thread and let him know others were affected too.

Thanks for doing that. At least they are looking into it. Maybe it was a case of noone reporting it, although you wouldn't know there was a problem until your program was missed.

GregV

932 posts

Ultimate Geek
+1 received by user: 304

#1363048 11-Aug-2015 18:00

Just tried from phone. Was able to browse listings and record a program "Your request has been sent to TiVo Media Device"

mattwnz

20515 posts

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+1 received by user: 4795

#1363049 11-Aug-2015 18:02

GregV: Just tried from phone. Was able to browse listings and record a program "Your request has been sent to TiVo Media Device"

I don't get an error either, but it also doesn't record at the time I set. Normally it would email a confirmation, along with a list of programs that will get deleted early, but it no longer send that confirmation

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