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38 posts

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Topic # 195287 13-Apr-2016 18:20
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About a week ago, my Tivo Desktop stopped sending videos to my two Tivos. No apparent reason - I've often found that the Tivo Desktop software started using the wrong LAN adaptor and fixed it by changing it back, but not this time. The last transfer I can see is 6 April, so at some point after that it stopped working.


I've taken a few steps already, and am at my wits end now...


  • Confirmed the issue is with both of my Tivo Units
  • Confirmed both Tivo's can connect to the LAN / internet, and I can access both Tivo's Now Playing list from a web browser
  • Checked Tivo Desktop is using the right network adaptor, and using Tivo Beacon (Bonjour has never worked for me)
  • rebooted Tivos, PC and router
  • Removed and reinstalled a new clean Tivo Desktop on the current PC
  • disabled the Tivo Desktop on the existing PC, and installed it on a Laptop which has never had it installed before (this includes setting the Media Access Key, adding the Desktop Plus Key, and linking to my Tivo account).
  • Checked for any issues with my account specifically or Tivo in NZ generally.
  • disabled both antivirus and firewall

I have changed routers, but that would be three weeks ago, it's worked since, and it was 'almost' like for like (Fritz 7390 to a Fritz 7490 with the config copied across). I don't recall having to open ports etc - surely not for LAN connectivity.


Given that both ends of the network see each other, and a clean install on the laptop hasn't changed the situation, I'm not sure what next.


Any help greatly appreciated.











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38 posts

+1 received by user: 2

  Reply # 1534427 17-Apr-2016 15:21
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I should note that yes, each Tivo can see the other, I can transfer between them, and I can transfer from the Tivo's to the computer.

38 posts

+1 received by user: 2

  Reply # 1553497 16-May-2016 11:41
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This problem has been resolved, though not 100% sure how...

After contacting TiVo Support, and being informed that Windows 10 is not supported, I installed TD on a Windows 7 desktop - and oddly after restarting the Win10 machine the previously disabled TD kicked back in and worked. Ie the win10 machine kicked back into life.

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