No new EPG data from 27/7/23 onwards

Forums › TiVo › No new EPG data from 27/7/23 onwards

Spong

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#306481 26-Jul-2023 20:29

I've just been made aware that there's no new EPG data available for any channels from 27/7/23 onwards, and have confirmed it here on my own Tivos. I thought I should report it here, as users often assume the problem is at their end. All connects to the EPG server have been happening without issue, but no new data available.

I've emailed the EPG guys, so it's in their hands now. Please don't expect a fast fix. Usually this happens because their sources dry up, then suddenly start working again.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Spong

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#3108597 26-Jul-2023 21:45

Amazingly fast response from the EPG guys just received as follows:

"Thanks, this is a crashed database. It is well backed up so I am restoring and rerunning."

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Wombat1

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#3108599 26-Jul-2023 21:52

Will this affect Aus too?

Spong

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#3108600 26-Jul-2023 22:04

Sorry, I really have no idea. If your EPG runs out after today, then I'd suspect so, and hence should be resolved after the recovery. Perhaps let us know as I'm not sure if the Aussie EPGs are hosted on the same server.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Newtown

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#3108702 27-Jul-2023 10:52

The EPG is back up. Thanks @Spong for checking in with the EPG guys. I can now resume my recordings of the football matches on Prime.

Spong

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#3108795 27-Jul-2023 15:21

Newtown:

The EPG is back up. Thanks @Spong for checking in with the EPG guys. I can now resume my recordings of the football matches on Prime.

Please check your ToDo lists to ensure that any series passes are working. I've just manually updated the EPG on 2x of my Tivos from the Network menu, and there are no entries in the ToDo list yet, but I maybe jumping the gun as these things take place in the background. If there are no items in the ToDo list by later today, it may mean that scheduled recordings and series passes need to be recreated. (Just thinking ahead)

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Excent

3 posts

Wannabe Geek

#3108872 27-Jul-2023 20:25

Hi, I have had no EPG since the start of the week. I've restarted my TiVo and checked more than a week out, still showing To be announced. Is there anything else I can do to try and kick-start the guide? Thanks.

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Newtown

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#3108881 27-Jul-2023 21:02

Try the ‘Connect to TiVo service’ option in Settings > Network. It will take some time for the TiVo to get through the steps, specially the last one.

Excent

3 posts

Wannabe Geek

#3108882 27-Jul-2023 21:06

Thanks. Trying now.

Excent

3 posts

Wannabe Geek

#3108889 27-Jul-2023 21:52

YAY! Finally my guide is showing again. Thanks so much for your help.

allan

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#3109355 28-Jul-2023 16:40

Got the guide okay, but as per @spong nothing working in the ToDo list, so had to redo any Season Pass entries.

Spong

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#3109426 28-Jul-2023 21:06

allan:

Got the guide okay, but as per @spong nothing working in the ToDo list, so had to redo any Season Pass entries.

My season passes were OK, but it took quite a while for them to show anything in the ToDo list after that initial complete EPG download. The only problem was TV1 changing the name of "1News at Midday" to "1New Midday" so I needed to recreate that series pass. Why do they do things like that?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz