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middleearth

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#60456 26-Apr-2010 18:08
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Hi All

I just ordered and recieved my Tivo on Saturday and now find out that the Home Networking packaging is no longer available to new customers in NZ - it still is in Oz.

I have just spent an hour on the phone to Telecom to find out why my MAK had not arrived yet and where to download the software from, this had them perplexed and they finally contacted the supplier to find out that it had been canned in NZ last Friday - I order it on Thursday.

The box has 'Home Networking inlcuded' written all over it and included the wireless adaptor. 

Telecom have had a slow uptake with the Tivo and this is just another nail in the coffin really.  Telecom, to their credit, are doing everything they can to try to find a solution for me, but I feel it is going to be a lose lose situation.

Both the Telecom and Tivo websites make absolutley no mention of the Home Networking package being unavailable.

What do others think?



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tomgeeknz
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  #323162 26-Apr-2010 18:39
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I think you have a great cause to demand the MAK as you purchased the product with the MAK advertised as being included. This is assuming you can prove it. I hope this all works out.





LennonNZ
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  #323174 26-Apr-2010 19:17
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So they drop the price by $200 and then charge $129 for the MAK

Well I dunno how much the MAK is, but it was advertised as free worth $129 so I guess this is how much it will cost when you can buy it online... somehow..

anyway.. I've tweeted the NZ Rep for Tivo.. see what they say...

 
 
 
 


freitasm
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  #323179 26-Apr-2010 19:21
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Does it have any date printed on the box for this promotion?

I know it was a limited time offer, but if you ordered on Thursday, and there's no limit on the box, then my impression is you should have it.





 

 

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rscole86
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  #323180 26-Apr-2010 19:23
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Regardless of whats on the box, if your invoice or receipt at the time of purchase says it comes with it, then you should get it.

tomgeeknz
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  #323182 26-Apr-2010 19:25
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To quote the TelecomNZ TiVo Accessories page:

"Home Networking Package
The Home Networking Package (HNP) enables content to be shared between your TV, TiVo media device and PC or Mac.


The HNP allows;

~~~~~~~~~~~

Please note the HNP is not currently available for sale. If you would be interested in purchasing this product in the future, register here."

So it appears they have removed it from the NZ market.





JimmyH
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  #323183 26-Apr-2010 19:26
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If they clearly led you to believe that the networking was included in what you purchased and it isn't then I would tell whoever you purchased from to them to either provide it, or accept the return of the unit for a refund. I am pretty sure the Consumer Guarantees Act covers this type of behaviour.

Kiwi1971
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  #323382 27-Apr-2010 08:30
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If this is so you can copy shows off the TiVo to your PC; IMHO, you aren't missing much. very slow transfer of massive files that you can do little with, without a very limited range of tools.

It is much less hassle to "acquire" the shows elsewhere already encoded with advertisements removed.

Unless you want it so you can add xvid or divx files to your TiVo, in which case this is also less than reliable. I have found the audio quality appalling on shows I have added throughthe TiVo desktop and also Vuse/Azureus which has a built in TiVo friendly media server.

DLS


 
 
 
 


compost
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  #323869 27-Apr-2010 20:46
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I tried to compare on mytivo.com.au but was redirected to .nz, they must check ip address.

So I posted to whirlpool asking if someone in Aus could look it up for us. And the answer came back that HNP was still available.

They're trying pretty hard to localise the markets with this ip check...




A time-poor geek is hardly a geek at all

munchkin
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  #324446 28-Apr-2010 22:41
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JimmyH: If they clearly led you to believe that the networking was included in what you purchased and it isn't then I would tell whoever you purchased from to them to either provide it, or accept the return of the unit for a refund. I am pretty sure the Consumer Guarantees Act covers this type of behaviour.


In this case, it would be the Fair Trading Act. 




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MikeB4
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  #329372 12-May-2010 14:04
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I have sent 4  requests asking when will this be available again. No response . 

 

middleearth

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  #329463 12-May-2010 17:02
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Yes I too have many unanswered replies from them, shoddy customer service. Love the Tivo itself just really knarled at the misadvertising.

munchkin
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  #329466 12-May-2010 17:15
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Is there text on the box saying "XYZ offer must be redeemed before XYZ date"?

My 'Holiday Edition' has that written on one side and on the rear of the box.

EDIT:
Have you had a look to see if your MAK is listed on your TiVo device?

http://www.ehow.com/how_1000418_media-access-key.html




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LennonNZ
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  #329469 12-May-2010 17:21
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So they do a big marketnig scheme to entise people to buy the Tivo and transfer the files to their iPod Touch's via their TV Advertising and now you cannot do it.

Are Tivo Still advertising it as a feature on their TV Adverts?




PJNZ
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  #330872 17-May-2010 12:40
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I too am very dissapointed with Tivo and Telecom arrangement. It has left Tivo customers here in New Zealand unable to buy HNP. This I believe is that the 2 companies have not come to an arrangement on how Telecom would stock the HNP and retail it here.

Anyway I strongly encourage as many of you as possible to register interest on there website. This is the reply I got from Tivo when registering my dissapointment..

From: TiVo Support <support@mytivo.com.au>
Sent: Sun, 16 May, 2010 5:21:47 PM
Subject: Case TKW-3047 - HNP offer in NZ

Hi ,

With the Home Networking Package offer, this was only available to customers that purchased their units on or before the 21st of March and the Home Networking Package offer were activated on their Dashboards on the My TiVo website on or before the 31st of March 2010.

Unfortunately customers who did not purchase and redeem before these dates are not eligible for the offer and all requests will be declined.

Also Home Networking Package is unfortunately not available in New Zealand currently but you can submit a registration of interest at the following address: http://www.mytivo.co.nz/abouttivo/contactus/ where you should select the contact reason “I want to know when the Home Networking Package is available to buy”.

Regards,

TiVo Support


Wasabi
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#334455 25-May-2010 12:40
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Guy's this one really P155ed me off Yell

I opted for a Tivo 6 weeks back. Firstly as a few have mentioned, the HNP is not available. Yep I discovered this myself after spending perhaps 2 hours looking for the Media Access License that the software suggested I find on the Tivo Settings, and after spending an hour telling the Indian Telecom support line woman that Tivo was NOT a new brand of Russian tea (why do they use these setrvices when they no everybody hates them).

After 4 continuous chats to both Telecom and then Tivo staff which finally resulted in a "ermmm not sure Sir we;; have to get back to you". I mean they don't even know whats going on themselves!!!

Now the thing is, s consumers: The HNP marketing offer is all over the marketing material, its in the manual, its even ON THE MYACCOUNT page at mytivo.co.nz

It would be easy for them to correct the online marketing on the my account page to say it's not available and then prevent people like me attempting to access it (I charge $240 hour) think I'l bill Telecom for wasting my time. 

Another annoying fact is that you cannot season pass record Prime..... particularly TopGear, one of the reasons I got it in the first place.  Again this took a ridiculous amount of effort in suffering the incompetence of Telecom support staff to finally discover that this is normal..RIGHT!.

I was about to spit the dummy completely at demand my money back but then I considered this:

I need a decoder anyway to get good reception for my marginally pre freeview LCD TV, I need/want to record 2 channels. The only 3rd party option is about $600 to do this.

And I also figured that, because Telecom are frankly pathetic in so many areas, they are also unable to determine what data travels over the broadband. Tivo data or whatever. So if you have a Telecom broadband and if you have Tivo you most likely do, then you'll notice your broadband data for the month and since you got one is 00000000

 So yes, I am annoyed and disappointed over some basic communication with HNP but then there aren;t too many options other than SKY.

5 cents. ( 2 cents now deprecated) 

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