Problems using wireless adaptor

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scuwp

3885 posts

Uber Geek

#68272 18-Sep-2010 07:12

Not sure if this should be here or in the wifi forum?

I have a D-Link G604T (Gen2) modem. I cannot for the life of me get my TiVo to succesfully download anything from the network. It keeps failing at the 'configuration' stage.

Been on the phone with TiVo NZ/Telecom many times and Hybrid Australia (who just referred me back to Telecom).

Last recommendation was that the modem was faulty, however they could not explain why 2 x laptops and a iPod touch have no issues at all with wireless connection anywhere in the house.

Been through all manner of manual DNS settings supposedly for the modem, and the auto setup as well. Tried changing the channel on the modem for what it was worth but this made no difference.

TiVo has no issues finding the network with good strength (70%+) seems to accept the WEP password, and says connected. But as soon as I try to download any data it fails.

Been on Telecom BB forever, no issues there at all.

Any ideas?

Lazy is such an ugly word, I prefer to call it selective participation

antant

115 posts

Master Geek

#381548 18-Sep-2010 09:52

No real ideas unfortunately ...

This is not to say my wireless is perfect mind you. For what should be a perfectly stable consistent connection, quite often it seems the wireless adapter will decide that it just doesn't want to connect anymore, and it won't connect until I've realised about 1.5 weeks later and I have to go in and redo the settings ...

For me it seems to be something with the ip address allocation ... like you I have a couple of devices connecting and sometimes they seem to clash ... tivo wants to use an ip address something else is using (which would really be the routers fault, but no other devices have the issue). It's all dynamic etc. This may not be what it actually is, but it's how it appears to me.

So only thing I could perhaps maybe suggest (you may have already tried it though) is disconnecting everything else and seeing if Tivo works ok then (i.e. if it's the only thing using the router at the time) and see if that helps?

scuwp

3885 posts

Uber Geek

#381845 19-Sep-2010 13:00

Update:

After spending hours on the phone with both Telecom and Hybrid, and endless changes to all manner of settings on the modem, I am no further ahead.

It appears to come down to a modem issue, it is actually connecting but for some reason the modem is not allowing the data through.

Opened all ports required, disabled firewall, changed security settings...all to no avail.

The easiest fix will be a new modem it seems. Telecom of course want me to buy their Thomspon one which is 'proven' to work with TiVo.

Any comments about that claim?

Lazy is such an ugly word, I prefer to call it selective participation

keepitwarm

265 posts

Ultimate Geek

#381853 19-Sep-2010 13:24

Sounds dumb but your router password does it have numbers in it?

if so change to a password with only letters and see if that helps, i know this sounds reduculous, by a freind of mine had a issue with his router and a wireless device ( ok not tivo) and it was due to numbers in the password.

Yes as stupid as that sounds. anythings worth a try at this stage.

.............................................................

simple logic.

Ragnor

8222 posts

Uber Geek

Trusted

#382080 20-Sep-2010 00:09

Try updating the Dlink to the latest firmware (if it's not already running it)

scuwp

3885 posts

Uber Geek

#382105 20-Sep-2010 07:42

Ragnor: Try updating the Dlink to the latest firmware (if it's not already running it)

I wasn't aware there were firmware updates for these. Cheers I will check it out. After nearly a whole weekend farting around with this I am willing to try anything, but I fear soon there may be a modem flying out the window!

Lazy is such an ugly word, I prefer to call it selective participation

wallop

367 posts

Ultimate Geek

#382125 20-Sep-2010 09:15

So you can ping your Tivo and if you type it's ip address in to a browser you get the default page displayed?

You have activated the Tivo online?

wallop

367 posts

Ultimate Geek

#382153 20-Sep-2010 10:41

Also have you tried changing the mode that your 604 is running at. Try B only and G only and see if it makes a difference.

You could also try turning security off and see if that makes a difference. Of course you will need to turn it back on but it will help to eliminate one of the possibilities.

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scuwp

3885 posts

Uber Geek

#382206 20-Sep-2010 12:40

Thanks Wallop

Yep all activated, it's my second TiVo unit...the other is hard-wired so no Wi-fi issues there, but neither TiVo will connect using wi-fi.

Yes tried disabling all security

The B - G thing might be worth looking at. One of their Hybrid instructions is to make sure the modem is not running in 'mixed mode'...could that be what they are talking about? (this is all getting beyond me). Will have a look through the settings and see if I can find where to turn off "B" (what a crap interface - very confusing)

Telecom tech have been very patient but everyone seems totally stumped as to why this will not work...it should be pretty much plug and play. D-Link support do not have anything else to add, as far as they are concerned it should work no problems at all.

I am getting to the point now that the only decision is whether to throw it underarm or overarm!

Lazy is such an ugly word, I prefer to call it selective participation

wallop

367 posts

Ultimate Geek

#382213 20-Sep-2010 12:50

On my 604 the mode setting is under the Advanced tab then under Wireless Performance. Try G first as it is faster than B.

Ragnor

8222 posts

Uber Geek

Trusted

#382310 20-Sep-2010 15:34

scuwp:
Ragnor: Try updating the Dlink to the latest firmware (if it's not already running it)

I wasn't aware there were firmware updates for these. Cheers I will check it out. After nearly a whole weekend farting around with this I am willing to try anything, but I fear soon there may be a modem flying out the window!

Enter the model here for available downloads
http://support.dlink.com.au/Default.asp

I think this is the page you're looking for
http://www.dlink.com.au/tech/Download/download.aspx?product=DSL-G604T-GenII_NZ&revision=REV_C&filetype=Firmware

.. but you probably want to double check I selected the right model and revision.

You may already be running the last version, but it's worth a look.

scuwp

3885 posts

Uber Geek

#382461 20-Sep-2010 21:12

Thanks for the ideas, but I am officially out! Updated firmware, reset everything to factory - no luck. Went through whole set-up process given by TiVo, including opening all the ports etc - no luck. Still work perfectly with every other wi-fi device in the house. aaaaarrrrrgggghhhhhh!

I give up...its off to the shop for a new modem.

Lazy is such an ugly word, I prefer to call it selective participation

scuwp

3885 posts

Uber Geek

#383779 23-Sep-2010 21:03

Just to conclude the saga.

Picked up one of the Telecom Thompson modems today. Simple to install, and both TiVo devices connected first time with no issues, no fussing about.

As an added bonus download speed has tripled and upload speed doubled!

I guess it pays to update occasionally.

Lazy is such an ugly word, I prefer to call it selective participation