Bought a couple of CASPA movies on Saturday morning, intending to watch them on Saturday night. Download didn't happen on Saturday, or Sunday.
Tried the usual:
Connect to TiVo servers (successful)
Download free content to try to trigger the paid content (unsuccessful)
Restart the TiVo (successful - but no downloads)
Logged a call with TiVo and got a copy/paste reply (totally unhelpful):
Any movies that do not download properly or do not begin to download will be flagged as a download failure and will be automatically refunded within 5 business days. If this is not the case please get back to us with the title, time and date of the download (you can check this on your Transaction History on the CASPA wallet on the website by logging into your My TiVo account).
If it happens again please try the following:
- Try downloading some free content
- check the following places:
- Now Playing List
- Recently Deleted (found in the Now Playing List)
- To Do list (found in Find a Program)
- Recording history (found in to do list)
Please also try to connect to our servers (go to TiVo Central > Messages & Settings > Settings > Network > 'Connect to TiVo Services now').
Also ensure that all the correct ports are open:
http://support.mytivo.com.au/index.php?sid=69122&lang=en&action=artikel&cat=23&id=19&artlang=en&highlight=n17
TCP port 37
TCP port 80
TCP port 443
TCP port 2190
TCP port 4430
TCP port 5005
TCP port 5222
TCP port 5223
TCP port 5224
TCP port 7287
TCP port 7288
TCP port 8000
TCP ports 8080-8089
TCP port 8101
TCP port 8102
TCP port 8181
TCP port 8200
UDP port 37
UDP port 123
UDP port 2190
My router's firewall is disabled (deliberately), so I rang Telecom and spoke to the BB Helpdesk (in Auckland rather than Manila!) - very helpful, and they are following up with CASPA in Oz, but I was wondering if anyone else also encounters problems trying to download CASPA content...