Any movies that do not download properly or do not begin to download will be flagged as a download failure and will be automatically refunded within 5 business days. If this is not the case please get back to us with the title, time and date of the download (you can check this on your Transaction History on the CASPA wallet on the website by logging into your My TiVo account).

If it happens again please try the following:

- Try downloading some free content

- check the following places:
- Now Playing List
- Recently Deleted (found in the Now Playing List)
- To Do list (found in Find a Program)
- Recording history (found in to do list)

Please also try to connect to our servers (go to TiVo Central > Messages & Settings > Settings > Network > 'Connect to TiVo Services now').

Also ensure that all the correct ports are open:
http://support.mytivo.com.au/index.php?sid=69122&lang=en&action=artikel&cat=23&id=19&artlang=en&highlight=n17

TCP port 37 
TCP port 80 
TCP port 443 
TCP port 2190 
TCP port 4430 
TCP port 5005 
TCP port 5222 
TCP port 5223 
TCP port 5224 
TCP port 7287 
TCP port 7288 
TCP port 8000 
TCP ports 8080-8089 
TCP port 8101 
TCP port 8102 
TCP port 8181 
TCP port 8200 
UDP port 37 
UDP port 123 
UDP port 2190