CASPA downloads don't....

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johcar

103 posts

Master Geek

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#71436 10-Nov-2010 12:15

Not the first time this has happened so I'm getting a bit peeved.

Bought a couple of CASPA movies on Saturday morning, intending to watch them on Saturday night. Download didn't happen on Saturday, or Sunday.

Tried the usual:

Connect to TiVo servers (successful)
Download free content to try to trigger the paid content (unsuccessful)
Restart the TiVo (successful - but no downloads)

Logged a call with TiVo and got a copy/paste reply (totally unhelpful):

Any movies that do not download properly or do not begin to download will be flagged as a download failure and will be automatically refunded within 5 business days. If this is not the case please get back to us with the title, time and date of the download (you can check this on your Transaction History on the CASPA wallet on the website by logging into your My TiVo account).

If it happens again please try the following:

- Try downloading some free content

- check the following places:
- Now Playing List
- Recently Deleted (found in the Now Playing List)
- To Do list (found in Find a Program)
- Recording history (found in to do list)

Please also try to connect to our servers (go to TiVo Central > Messages & Settings > Settings > Network > 'Connect to TiVo Services now').

Also ensure that all the correct ports are open:
http://support.mytivo.com.au/index.php?sid=69122&lang=en&action=artikel&cat=23&id=19&artlang=en&highlight=n17

TCP port 37
TCP port 80
TCP port 443
TCP port 2190
TCP port 4430
TCP port 5005
TCP port 5222
TCP port 5223
TCP port 5224
TCP port 7287
TCP port 7288
TCP port 8000
TCP ports 8080-8089
TCP port 8101
TCP port 8102
TCP port 8181
TCP port 8200
UDP port 37
UDP port 123
UDP port 2190

My router's firewall is disabled (deliberately), so I rang Telecom and spoke to the BB Helpdesk (in Auckland rather than Manila!) - very helpful, and they are following up with CASPA in Oz, but I was wondering if anyone else also encounters problems trying to download CASPA content...

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367 posts

Ultimate Geek

#403281 11-Nov-2010 10:08

I have only tried a few movies. The first 1 I tried did not work, the rest did. After watching Robin Hood I wish it had failed.

old3eyes

9119 posts

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Subscriber

#403364 11-Nov-2010 12:41

wallop: I have only tried a few movies. The first 1 I tried did not work, the rest did. After watching Robin Hood I wish it had failed.

You just saved me from downloading that one at the weekend. I'll look at something else..

Regards,

Old3eyes

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#403375 11-Nov-2010 13:09

Don't get me started ... the whole user interface for CASPA downloads is terrible. I mean who would download a show based on a really badly written blurb? Where are the trailers? You have the technology Hybrid/Tivo. How about the speed or lack thereof in the interface. How about you hire some proper user interface designers.

The menus suck. If you don't want a movie that is in "new" (for lack of a better word) section, you've got to scroll through lists of movies in a alphabetical order. You can't search. I mean really, who designed this crap?

The prices a rip off too. $5 to watch a movie that is 10+ years old? And that is only to hire it for a few days. Maybe if it was buy permanently it'd be worth it.

Okay, I'll get off my soap box now. Definitely not a selling point for the tivo.

My views are my own, and may not necessarily represent those of my employer.

myopinion

938 posts

Ultimate Geek

#403388 11-Nov-2010 13:32

Guys I had issues with Caspa months ago and didn't use it till the other day. It did download the movie for me first time which was unusual. However the movie was lame.

So I've just purchased an AppleTV which will go nicely with my iPad and iPhone and their movie content is better than Caspa and the interface is excellent. You can also play movie trailers and customer reviews are right there as well.

Caspa sucks. Thats fact not opinion.

However TiVo for recording and watching Freeview TV is fantastic.

ahmad

1937 posts

Uber Geek
Inactive user

#406668 19-Nov-2010 11:18

Could someone please direct me to what little free CASPA content there is available?

The interface is a dog and I don't know where to find free stuff (if there is any).

Just want to test it out for myself.

Thanks.

johcar

103 posts

Master Geek

Trusted

#406688 19-Nov-2010 11:50

A lot of the free stuff is generally in the bandit.FM (Music) section

ahmad

1937 posts

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Inactive user

#406690 19-Nov-2010 11:53

johcar: A lot of the free stuff is generally in the bandit.FM (Music) section

No video free?

Thanks.

Equinox IT

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allan

2043 posts

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Lifetime subscriber

#406704 19-Nov-2010 12:29

Yes I have found some previously and watched it. Doco about Australia if i remember correctly. Haven't gone looking in a while and not near my Tivo at present, so can't check for you. Wasn't under bandit.FM though.

old3eyes

9119 posts

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Subscriber

#406751 19-Nov-2010 14:39

ahmad:
johcar: A lot of the free stuff is generally in the bandit.FM (Music) section

No video free?

Thanks.

Last time I looked there were plenty of music videos and Bella TV were free.

Regards,

Old3eyes

Spong

1005 posts

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#406904 19-Nov-2010 20:15

You need to be really fast getting back to view the free stuff. In most cases you have around 15 minutes to view it, and it may take almost that long to download it.

Whoever set the time limits on this DRM nonsense is sadly out of touch with the real world. Caspa's an EPIC fail, but TIVO otherwise is great. Then of course there are other benefits we don't talk about

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

johcar

103 posts

Master Geek

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#406921 19-Nov-2010 21:11

You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end.

cafeg

697 posts

Ultimate Geek

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#406930 19-Nov-2010 21:48

johcar: You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end.

How do you mean johcar ?
Any bandwidth going to TiVo won't be free anymore ?
That would break the contracts we have when we bought the TiVo boxes from telecom wouldn't it ?

Or are they fixing the TiVo bandwidth not being counted problem..

Spong

1005 posts

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#406931 19-Nov-2010 21:48

johcar: You'll be getting a letter (very) soon, Spong. The cap-free days are coming to an end.

Do you know this for sure, and how much longer do we have? I've heard this mentioned before from Telecom sources, but no actual time frame.

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

johcar

103 posts

Master Geek

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#406935 19-Nov-2010 22:12

Not the free TiVo downloads, that's staying as far as I'm aware.

But the fix for the bandwidth not being measured (at the customer end) is going in very shortly (unless it gets delayed again...!!).

There will be a letter first however...

cafeg

697 posts

Ultimate Geek

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#406939 19-Nov-2010 22:20

they might be playing with it now as I can't load up my usage stats at my telecom, haven't been able to all night..

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