Anyone Deactivated their TiVo?

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Kiwi1971

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#92666 3-Nov-2011 15:04

So I have bought a 2nd hand TiVo and have been given the login for the mytivo service.
I was in the process of changing all the details when I saw the option to deactivate the unit but was concerned by the strong warning.

"Once deactivated, your TiVo media device will no longer connect to the TiVo Service and be rendered unusable until re-activated. We strongly suggest you refrain from deactivation unless you are deactivating the box permanently."

Surely I can deactivate it and reactivate again as me?

Anyone done this and is there any reason I shouldn't do this or is it enough just to change all the personal details on the associated account online?

DLS

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#540776 3-Nov-2011 15:43

If the person you bought it from has an activated home networking key you definitely want to take the "change the details" approach. I believe the key is related to the account and not the Tivo so you will lose it if you reactivate the Tivo.

I just changed the details on the account when I got my first one.

Reactivation shouldn't be a problem if you deactivate the unit but it make 24 hrs before you can do it, lots of Tivo registration stuff seems to have little time delays.

Kiwi1971

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#540799 3-Nov-2011 16:23

graemeh: If the person you bought it from has an activated home networking key you definitely want to take the "change the details" approach. I believe the key is related to the account and not the Tivo so you will lose it if you reactivate the Tivo.

I just changed the details on the account when I got my first one.

Reactivation shouldn't be a problem if you deactivate the unit but it make 24 hrs before you can do it, lots of Tivo registration stuff seems to have little time delays.

This is one he got with a 24 month contract within the last month so he has no MAK or HNP.
When i log into the account, there is no Key displayed where it would on mine.

So I should be fine to deactivate and reactivate with a different user?

DLS

old3eyes

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#540855 3-Nov-2011 19:26

One thing I found after I changed out my old one for a new one. I went thru the deactivation and reactivation process but found that I couldn't use the online scheduling until Tivo did a manual reset at their end..

Regards,

Old3eyes

Kiwi1971

696 posts

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#541039 4-Nov-2011 09:11

The guy I am buying it from is not the sharpest crayon in the box.

His ad showed a picture of the TiVo next to the shipping box it came in, so I said I was sending a courier and to just put my name and address on the box assuming that as it was new he still had the box as shown in the picture.
He first asks when i will send the address label... I explained that he can just write my address on a piece of Paper and tape it to the box, he then asks when I will send the box for it...I said just put it on the TiVo box, [I meant the packaging box shown in the photo] but he doesn't pick up on that distinction and doesn't mention that he no longer has the shipping box so when the courier shows up and he has the TiVo unit unwrapped with a label on it and the courier says no. Obviously!

Maybe if I was dealing with a kid I'd understand, but he is middle aged with a child.

Sheesh.

graemeh

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#541045 4-Nov-2011 09:22

Kiwi1971:
This is one he got with a 24 month contract within the last month so he has no MAK or HNP.
When i log into the account, there is no Key displayed where it would on mine.

So I should be fine to deactivate and reactivate with a different user?

DLS

I assume so as their system seems to be designed to handle this but not having done it personally I can't guarantee something won't go wrong.

swalker5872

60 posts

Master Geek

#541072 4-Nov-2011 10:18

If I read the thread correctly someone has just purchased a Tivo and sold it to you when its on credit? Bit of a random act and I would be afraid that Tivo would ask for it back when he stops paying for it!

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graemeh

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#541079 4-Nov-2011 10:29

swalker5872: If I read the thread correctly someone has just purchased a Tivo and sold it to you when its on credit? Bit of a random act and I would be afraid that Tivo would ask for it back when he stops paying for it!

Not quite, Telecom have been giving them away for free if you sign up for 24 months for your phone/broadband services.

nickb800

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#541089 4-Nov-2011 11:13

Kiwi1971: The guy I am buying it from is not the sharpest crayon in the box.

His ad showed a picture of the TiVo next to the shipping box it came in, so I said I was sending a courier and to just put my name and address on the box assuming that as it was new he still had the box as shown in the picture.
He first asks when i will send the address label... I explained that he can just write my address on a piece of Paper and tape it to the box, he then asks when I will send the box for it...I said just put it on the TiVo box, [I meant the packaging box shown in the photo] but he doesn't pick up on that distinction and doesn't mention that he no longer has the shipping box so when the courier shows up and he has the TiVo unit unwrapped with a label on it and the courier says no. Obviously!

Maybe if I was dealing with a kid I'd understand, but he is middle aged with a child.

Sheesh.

Sheesh indeed! Pisses me off when I take my responsibilities on trademe seriously, meanwhile there are people like this to compete with

Reminds me of this http://www.notebookcity.co.nz/One-simple-tip-to-ensure-an-easy-laptop-refund

aaron11

203 posts

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Inactive user

#541301 4-Nov-2011 19:57

Looks like you got a really expensive door stop !!!~

freitasm

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#541304 4-Nov-2011 20:12

swalker5872: If I read the thread correctly someone has just purchased a Tivo and sold it to you when its on credit? Bit of a random act and I would be afraid that Tivo would ask for it back when he stops paying for it!

Wow... Red alert!

You can't buy something from someone is not even the "owner" yet. The TiVo is not his until he's finished paying. If he just leaves the country tomorrow you could see TiVo blocking the box for non-payment...

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aaron11

203 posts

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#541306 4-Nov-2011 20:17

Contact trademe and tell them

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JimmyH

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#541475 5-Nov-2011 16:57

graemeh:
swalker5872: If I read the thread correctly someone has just purchased a Tivo and sold it to you when its on credit? Bit of a random act and I would be afraid that Tivo would ask for it back when he stops paying for it!

Not quite, Telecom have been giving them away for free if you sign up for 24 months for your phone/broadband services.

I went in to the Telecom shop on Friday and asked about the "free TIVO if I commit to a 24 month contract" deal. I was told it wasn't correct and that Telecom had no such deal?

aaron11

203 posts

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Inactive user

#541478 5-Nov-2011 17:20

Jimmy where do you live???? and do you have broadband and phone ??
I got it for someone i know and it was only 12 months contract

Kiwi1971

696 posts

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#541667 6-Nov-2011 12:48

freitasm:
swalker5872: If I read the thread correctly someone has just purchased a Tivo and sold it to you when its on credit? Bit of a random act and I would be afraid that Tivo would ask for it back when he stops paying for it!

Wow... Red alert!

You can't buy something from someone is not even the "owner" yet. The TiVo is not his until he's finished paying. If he just leaves the country tomorrow you could see TiVo blocking the box for non-payment...

I hadn't even considered that aspect, but can they actually block the box?
If the seller was to leave their contract, they would be asked to pay out the remainder of the contract and if Telecom couldn't obtain payment as in the case of the person absconding, they would lodge a credit default against the contract holder and write it off as bad debt. Whether they would go to the trouble of blocking access to the freebie they threw in is questionable.

DLS

aaron11

203 posts

Master Geek
Inactive user

#541701 6-Nov-2011 15:28

Id ring them up and ask them... if not ask them for a free one if you are with them

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