Mediaworks channels not working on new TIVO

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nzgrrl

5 posts

Wannabe Geek

#96076 19-Jan-2012 20:32

Hello,

Very non-techy person here, so please be gentle ...

Just got a new Tivo and having problems with pixillation on all Mediaworks channels, which came in on 570,000. I have read many posts here referring to fixing aerials, etc, for such problems, but our previous Freeview decoder had no problems receiving these channels from the same aerial and cable. They also come in fine if aerial is plugged into the Panasonic HDD recorder I have. Am ready to return The TIVO unit unless anyone has any suggestions that do not involve fixing the aerial (we are renting and I also did not expect to have to outlay any more money based on fact that previous, cheaper Freeview box worked just fine).

Any help gratefully received, thanks.

ronw

1222 posts

Uber Geek

#571007 19-Jan-2012 20:58

Have you looked at The Channel List (under Settings, Channels, Channel List) and looked at the channel line up. You may have more than one channel option and by deselecting the channel selected and trying one of the alternate channels and see if it improves your pictures.
Might help.
You could also try calling tjhe Tivo helpline as they should be able to tell you what channels to select for your area.

nzgrrl: Hello,

Very non-techy person here, so please be gentle ...

Just got a new Tivo and having problems with pixillation on all Mediaworks channels, which came in on 570,000. I have read many posts here referring to fixing aerials, etc, for such problems, but our previous Freeview decoder had no problems receiving these channels from the same aerial and cable. They also come in fine if aerial is plugged into the Panasonic HDD recorder I have. Am ready to return The TIVO unit unless anyone has any suggestions that do not involve fixing the aerial (we are renting and I also did not expect to have to outlay any more money based on fact that previous, cheaper Freeview box worked just fine).

Any help gratefully received, thanks.

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nzgrrl

5 posts

Wannabe Geek

#571027 19-Jan-2012 21:30

Hi,

Thanks so much for the reply. Have only had the one set of channels come in so none others to select. Will call Telecom tomorrow but expectations are not high based on what I have read here about support. (Was not aware of CS issues till I read this forum, unfortunately.)

That's why I thought I might hit up the experienced techy types here.

Anyone else have any thoughts?

ronw

1222 posts

Uber Geek

#571030 19-Jan-2012 21:38

Have you tried doing a Rescan of channels?

Nokia 7 Plus
Nexus 6P 32Gb
Nexus 6 Phone
Nexus 5 Phone
Nexus 7 2013 Tablet
Samsung TAB A 8"
Samsung TAB A 10"

& many Windows laptops, Desktops etc

alienwithin

136 posts

Master Geek
Inactive user

#571031 19-Jan-2012 21:39

you aren't in one of the new HD areas are you?

also about customer support. we had to ring telecom just before christmas, found their service very good, they couldn't help sort hte issue, neither could tivo who contacted us a day latter. The problem was freeview was covering up a major problem with the transmission tower in our area that had been going on for two weeks until they were pressured by local aerial companies to admit there was a problem. We had bad pixulation and sound cutting out constantly.

old3eyes

9119 posts

Uber Geek

Subscriber

#571101 20-Jan-2012 08:50

I have found over the past year that the Media works mux seems to be the hardest of all to tune into. At home the only way to get a stable signal on the MW channels on my TiVo and STB was to completely replace my aerial and cabling systems and even now i still occasionally see pixcelation on ch 3 and 4 on the TiVo. At our place in at Tauranga that has a signal combiner for the UHF and Sky to get into the lounge I can't tune the MW channels. All others are OK. It doesn't worry me at present as the mother-in-law uses Sky for all her TV..

Regards,

Old3eyes

nzgrrl

5 posts

Wannabe Geek

#571124 20-Jan-2012 10:22

Thanks for the replies folks. Good suggestions and advice, but will talk to Telecom and Tivo and let you know how it pans out.

JimmyH

2886 posts

Uber Geek

#571471 20-Jan-2012 21:46

old3eyes: I have found over the past year that the Media works mux seems to be the hardest of all to tune into. At home the only way to get a stable signal on the MW channels on my TiVo and STB was to completely replace my aerial and cabling systems and even now i still occasionally see pixcelation on ch 3 and 4 on the TiVo. At our place in at Tauranga that has a signal combiner for the UHF and Sky to get into the lounge I can't tune the MW channels. All others are OK. It doesn't worry me at present as the mother-in-law uses Sky for all her TV..

I think it depends where you live. Here the TVNZ and Mediaworks Muxes come in just fine (even using good powered bunny ears on the bedroom TV). The Kordia Mux (Prime etc) doesn't work at all - even with a new rooftop aerial and a masthead amp. I have to I will have to resort to satellite (Freeview or Sky) to get prime etc when analogue is switched off - but no great loss as it's SD anyway.

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Spyware

3761 posts

Uber Geek

Lifetime subscriber

#571478 20-Jan-2012 21:57

Most DVB-T sites are being rechanneled either this year or next to the bottom of the UHF band so reception conditions will change when this is done.

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