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# 139085 27-Jan-2014 17:36
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Hi

Does anyone know if Panasonic camera products from JB HiFi are parallel imports or if they are sourced from NZ distributor with full NZ warranty?  There are no details of warranty on their online site.  I was wanting to buy something today before their sale ends but I want to be sure it has a local warranty.

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  # 975264 27-Jan-2014 17:39
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I am sure they come from Panasonic NZ but double check calling JB

BDFL - Memuneh
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  # 975269 27-Jan-2014 17:44
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Regardless of source, if JB HiFi is selling a product they will provide you with the service needed in case of a fault.





 
 
 
 




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  # 975270 27-Jan-2014 17:45
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Too late to call them now and I was wanting to buy in their online sale that ends today.  Should have been more organised haha

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  # 975279 27-Jan-2014 18:03
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covered by the CGA




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 975304 27-Jan-2014 18:48
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if it is a parallel import then Panasonic service centre may not be the one they use ... there could be more delays in fixing or to the right level or little things that might be overlooked by a store that isn't photography specialised things like focus issues.

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  # 975309 27-Jan-2014 18:50
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Either way, thanks to the CGA (assuming this is a private purchase, not business) KJB HiFi would have to put it right.





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  # 975314 27-Jan-2014 19:13
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freitasm: Either way, thanks to the CGA (assuming this is a private purchase, not business) KJB HiFi would have to put it right.



Legally speaking yes, but I find retailers put significant effort into dissuading CGA claims.

But, I'm sure JB Hifi offer a 1 yr warranty on most goods including any parallel imports (which i doubt they do).  



 
 
 
 


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  # 975315 27-Jan-2014 19:14
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surfisup1000:
freitasm: Either way, thanks to the CGA (assuming this is a private purchase, not business) KJB HiFi would have to put it right.



Legally speaking yes, but I find retailers put significant effort into dissuading CGA claims.



Sure. In which case they're breaking the law. 




gzt

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  # 975324 27-Jan-2014 19:28
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I would expect a major retailer to tag any parallel imported goods as such. Unless it is just small stuff that is replaced rather than serviced.

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  # 975327 27-Jan-2014 19:39
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freitasm:
surfisup1000:
freitasm: Either way, thanks to the CGA (assuming this is a private purchase, not business) KJB HiFi would have to put it right.



Legally speaking yes, but I find retailers put significant effort into dissuading CGA claims.



Sure. In which case they're breaking the law. 


The majority of people probably concede to the retailer , as it is easier. 

It is more profitable for the retailer to break the law.   The retailer settles pre-hearing with the few who take them to the tribunal . 

That's the way it works, as I've found. I've taken a few cases to the tribunal, and never lost .




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  # 975414 27-Jan-2014 21:57
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CGA is a bare minimum legal requirement. Buying a product with support from an authorised distributor gives you additional piece of mind if the retailer goes bust, becomes awkward to deal with, or if you just need firmware updates, accessories, help using the product, etc.

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