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# 214139 29-Apr-2017 10:41
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I bought an A6000 on the strength of amazing reviews and since my partner is also a Sony shooter who has raved about her A7RII and A6300's performance. I probably should have talked to her more about how hard she found dealing with Sony can be on things like warranty and, most importantly, trying to buy lenses. After a month or so of active shooting, I decided in early March that I want to expand to getting a good zoom lens (their ASP-C 18mm to 105 F4) and a good, stabalised low light prime (35mm F1.8).

 

I ordered the latter in early March and the projected shipping date went from "after Easter" at the point of order (I thought they weren't that serious about it taking so long and was just acting out of an abundance of caution) to "End of April" when I followed up about a month later. Yesterday, when I rang up the Sony store the first staff member told me that more or less that lenses only get shipped to NZ in batches as/when it suits Sony HQ and that he didn't know where my lens is and when it will be coming. I asked for an escalation to a manager and have just learnt this morning that they will lend me a loaner to cover off a week where I would have loved having this lens for my own activities but she still had no ETA whatsoever on when the lens will arrive. She's assured me that the local product manager is on the case.

 

Whilst I was waiting for the 35mm, I decided to try and order the 18-105 from an authorised reseller thinking that Sony might treat their retailers better. The retailer provided quite regular updates about what Sony allegedly told them and dates have again been repeatedly missed. This morning the Sony manager also agreed to follow up. From my experience, basically lenses of fairly fundamental vintage (like a 50mm equivalent) are basically never in stock in NZ and that if retailers or customers order, Sony just takes their merry time and expect you to be happy to wait for months. Talking to other retailers not involved, they all basically whispered that they were all frustrated by Sony and how hard it was to order in stock and to receive them within estimates given. One retailer (which sold me my body but didn't sell either of the lenses) basically told me that they would never attempt to provide an ETA to a customer on any stock orders from Sony and would only order in Sony lenses for established customers whilst asking only for a small deposit to cover the risk of customer cancellation in frustration.

 

If I decide to upgrade in the future, I will almost certainly leave the Sony ecosystem on the back of this experience.


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  # 1772354 29-Apr-2017 10:57
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Sony NZ has been historically poor, both in service and supply. Which is real pity, because the kit is great. 




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  # 1772403 29-Apr-2017 12:43
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The thing that makes me laugh about Sony's attitude towards selling lenses in NZ is that, if my observations at photowalks and beginner classes are anything to go by, beginners to "serious" photography still tend to flock to the DSLRs by Nikon and Canon. The people at this stage of their journey who are using Sonys tend to have partners or friends that are quite serious about photography and will tend to quickly steer such users away from the kit lens. This is exactly what happened to me. Sony literally is making it hard for me to give them money.

 

 

 

 


 
 
 
 


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  # 1772406 29-Apr-2017 12:51
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I wont work to give places money. If they cant be bothered to offer it for sale in a reasonable manner, and not cripple the local product as sony do with their consumer camcorders I will just go elsewhere. B&H have done well sending things over at a good price, and amazon too.

 

Then let them know they lost a sale by being so useless.





Richard rich.ms



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  # 1772412 29-Apr-2017 13:05
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I'd ordinarily agree but am concerned about warranty and wanted to avoid the hassles of dealing with customs. However, with the fullness of time I've learned that dealing with Sony is worse. So next time I'll just buy from overseas or move to the Fuji system.

 

 

 

 


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  # 1772425 29-Apr-2017 13:37
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Their after sales support isn't that great either. I emailed them for a warranty issue via their website form, and never heard back. So phoned to find out why, and it went to an overseas call centre who said they couldn't check the emails ,as it went through to a different department. I asked to be put though to that department , but they refused, and they wanted me to explain it all again. I asked to speak to a nz manager and they also refused. So I never found out why my service email was ignored. When the item had to be sent to their repair contractor, I was waiting weeks for them to send me the courier pack, only to discover that the person I spoke too wrote down the wrong address, which wouldn't have happened if they had used the email I sent. It appears that the kiwi accent affected their understanding. The whole system was just so ineffficent and a time waster for the customer. It is a pity because I do like the actual Sony products, and find they last many years. All my av stuff is Sony and most is between 10-20 years old

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  # 1772455 29-Apr-2017 14:45
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Reality is NZ isn't that big and a lot of companies just don't give a damn.

 

As above, I'd purchase from outside NZ.  You've given them ample chance to provide.


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  # 1772470 29-Apr-2017 15:13
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Jaxson:

 

Reality is NZ isn't that big and a lot of companies just don't give a damn.

 

As above, I'd purchase from outside NZ.  You've given them ample chance to provide.

 

 

True enough about companies not giving a damn due to population size, but I'd still like to have a local point of contact for warranty issues.

 

I don't believe that Canon is much better really from a professional video camera point of view. Sony used to have a great professional video sales team based in Auckland, but laid off their most experienced people and is largely run out of Sydney now.


 
 
 
 




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  # 1772480 29-Apr-2017 15:53
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For a laugh I looked at the Sony website, filtered to look only at E Mount crop sensor lenses and the ONLY lens that they have in store is some expensive Zeiss prime. Everything else is on back order, including the rubbish kit lens. You can't make this stuff up.

 

Your typical camera store basically has nothing other than the horrible 55- 2xx zoom lens, the kit lens, and the expensive (and overrated) 24 to 70mm Zeiss zoom lens in stock. GG, Sony.

 

 

 

 


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  # 1772494 29-Apr-2017 16:32
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My father-in-law has a Sony alpha, but he doesn't buy Sony lenses. I'll ask him what his are next time I see him.




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  # 1772520 29-Apr-2017 17:38
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We've got non-Sony lenses too but in these two particular instances, the identified lenses were definitely the best for my requirements. The E mount crop sensor line up would be infinitely poorer if, for example, the Sigma primes (19mm, 30mm and 60mm) didn't exist.

 

 

 

 


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  # 1772526 29-Apr-2017 17:49
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Have you tried talking to the team at Photo and Video in Christchurch or ProGear in Auckland? 

 

Easier to talk to these guys. I know its easier for me to get Canon gear through them. 

 

 

 

https://www.photo.co.nz/shop/shop-by-product/camera-lenses/sony-crop-sensor-e-mount/sony-35mm-f1-8-oss-e-mount-prime-lens/ < Is that what you are looking for?

Also https://www.photo.co.nz/shop/shop-by-product/camera-lenses/sony-crop-sensor-e-mount/ 


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  # 1772529 29-Apr-2017 17:56
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dejadeadnz:

 

We've got non-Sony lenses too but in these two particular instances, the identified lenses were definitely the best for my requirements. The E mount crop sensor line up would be infinitely poorer if, for example, the Sigma primes (19mm, 30mm and 60mm) didn't exist.

 

 

 

 

 

 

Fair enough.

 

I'd be hunting them down globally, seeing as Sony NZ are pretty useless.


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  # 1772545 29-Apr-2017 18:38
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bluedisk:

 

I'd still like to have a local point of contact for warranty issues.

 

 

Don't buy direct from Sony then.  Purchase via a local store and then you've got a consumer guarantees option direct to a store.

 

I've done an overseas warranty return before on a camera body, and it went relatively smoothly, but I had to pay freight to and from the country.

 

 




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  # 1772548 29-Apr-2017 18:42
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ResponseMediaNZ:

 

Have you tried talking to the team at Photo and Video in Christchurch or ProGear in Auckland? 

 

Easier to talk to these guys. I know its easier for me to get Canon gear through them. 

 

 

I'm getting my 18 - 105 through Photogear. I hesitated to name them simply because they shouldn't be tarred with Sony's uselessness. Trust me, I've gone to literally every camera shop imaginable and none had the lenses I want in stock. The constant feedback was that only a few Sony branded lenses sold well and/or that people were happy with the Sigma primes. The ones who would like to sell more Sony lenses remarked that they found it enormously difficult to get Sony to deliver the lenses to them.

 

 

 

 


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  # 1772549 29-Apr-2017 18:44
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Jaxson:

 

bluedisk:

 

I'd still like to have a local point of contact for warranty issues.

 

 

Don't buy direct from Sony then.  Purchase via a local store and then you've got a consumer guarantees option direct to a store.

 

I've done an overseas warranty return before on a camera body, and it went relatively smoothly, but I had to pay freight to and from the country.

 

 

 

 

 

 

NZ international shipping costs are a bit of a killer though.


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