Tried taking the SD card out of the camera and installing it into her Compaq laptop (this is something she has done a number of time before -successfully) but the laptop tells her that she needs to format the SD card before it will read it. I assume that if she does format it then it will blow away any files she has on the SD card?
Now when she puts the SD card back into the camera it whines about the card needing to be initialised.
The SD card is a standard Fujifilm brand which was purchased with the camera.
Does anyone have any ideas as to how we can retrieve the files from the card before we format it?