Cannot log into Facebook

Forums › Social networks, social media and tools › Cannot log into Facebook

dafman

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#105101 27-Jun-2012 11:04

I am unable to log into my facebook account via the web interface. I can access the home page, but after entering my log in details, I get the following:

For IE 9: The website encountered an error while retrieving https://www.facebook.com/login.php?login_attempt=1. It may be down for maintenance or configured incorrectly.

For Chrome: Server Error. The website encountered an error while retrieving https://www.facebook.com/checkpoint/. It may be down for maintenance or configured incorrectly.

The problem is specific to my facebook login, other users are ok to log into their profiles on my pc. I have also tried different pcs - same problem - cannot connect (yet other users are ok!).

My password is ok and I can log in using my android - the problem is specifically related to the web interface and my account.

I can't find anything on the web about this. I am not sure if I can email Facebook (as I cannot log in!), but with 300+ million users, I'm not sure I would have much luck.

Anyone had a similar issue? Any help much appreciated.

freitasm

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#646910 27-Jun-2012 11:26

What is your ISP?

Oblivian

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#646930 27-Jun-2012 12:14

Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance.

Mobile uses a different sub domain/server set.

If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :)

You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers..
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp

Then again, it could be an akamai or similar caching issue, which is where freitasm is heading

dafman

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#646987 27-Jun-2012 13:27

freitasm: What is your ISP?

Not sure - using internet provided by serviced office provider. Had the same problem trying at home using Telstraclear.

dafman

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#646990 27-Jun-2012 13:28

Oblivian: Have had this before, they run server clustering/load balancing. And for me, at one point of the day they shut one of the regions down for maintenance.

Mobile uses a different sub domain/server set.

If you happen to be being served the pages from that lot.. you get the above. Was some hit and miss workaround which I forget. Might just have to sit tight and play that strange game of real reality :)

You aren't alone. It happens often, of course when you ask in MS forums.. you get the default answers..
http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/facebook-error-message-http-error-500-internal/b6931c4c-8c9b-43b3-8340-10080e03de85?tab=MoreHelp

Then again, it could be an akamai or similar caching issue, which is where freitasm is heading

thx - will sit tight for a couple of days and try again... and update forum. cheers

dontpanic42

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#646998 27-Jun-2012 13:41

I had the same issue last night at about midnight.
I'm on Slingshot.

michaelmurfy

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#647010 27-Jun-2012 14:06

Same issue with Snap.

Using https://www.facebook.com solved it for me though.

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dontpanic42

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#647013 27-Jun-2012 14:11

michaelmurfy: Same issue with Snap.

Using https://www.facebook.com solved it for me though.

I was already using https and it was still intermittently going down.

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mattwnz

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#647039 27-Jun-2012 15:14

It will most likely be a facebook problem. I had a similar problem with twitter a few days ago. Remember you aren't a customer of these social networks, you are their product, so there is no customer service. I have tried to get support from facebook before when trying to claim a page, but never heard back from them.

dafman

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#647560 28-Jun-2012 12:34

Ok, I checked last night and I was able to log in ok from home, but at work, I still get the same non-connection message.

It appears to be linked to my 'username' and 'work ISP' as I have tried other employee's PC and keep getting the same problem (ie. it's not just my PC) - whereas other staff can log in ok to facebook from the work pcs?

I'm perplexed.

dafman

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#649385 2-Jul-2012 10:07

And now it works ok, so problem over, though none the wiser as to what the issue was.