0900 phone scam

Forums › Social networks, social media and tools › 0900 phone scam

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colinuu

246 posts

Master Geek

#2225871 26-Apr-2019 21:53

sbiddle:

If it does I think you're simply going to have to suck it up and accept it. Yes it may be a scam, but if the provider has advised the cost of the call very clearly I'm not too sure what grounds you can really have to claim a refund.

The provider did not advise the cost of the call in accordance with the policy, so I believe I have good grounds to claim a refund in this case. I might have to suck it up initially, as there is little time before the account is due, and getting responses from Vodafone has been an issue with people taking leave this week. We'll see..

Irrespective, I have no intention of letting this lie. I will be happy when

Spark shut this scammer's 0900 number down
Spark start taking steps to protect their reputation wrt to the 0900 system
I receive a refund of the scammed amounts

sqishy

470 posts

Ultimate Geek

#2225928 26-Apr-2019 23:15

Put a complete 0900 block on your phone so you can't call any 0900, easiest way to stop this from happening again.

colinuu

246 posts

Master Geek

#2228257 30-Apr-2019 21:57

Update:

Spark have agreed to credit the 0900 charges in full, so fortunately we are not out of pocket after this episode. We now also have a 0900 block in place, a measure that I would thoroughly recommend to all.

It's a pity that there is no means available to report suspect numbers to Spark unless you have actually been scammed and are disputing the charge.

chevrolux

4962 posts

Uber Geek
Inactive user

#2228263 30-Apr-2019 22:22

https://www.spark.co.nz/help/scams-safety/scams/report-a-scam/

Literally found by googling 'spark report scam'

hio77

12999 posts

Uber Geek

ID Verified

Trusted

Lizard Networks

#2228282 30-Apr-2019 23:33

As above. Follow through with the details in that page.

If your with another provider, your provider should have alike options.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

colinuu

246 posts

Master Geek

#2230494 3-May-2019 21:47

Ok, I did miss that one.

I have sent email to scamhelp@spark.co.nz to advise details of the scam, including that the scammer is still active but now with a new number - 0900 93000.

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