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Topic # 148894 4-Jul-2014 12:24
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We have just been through a few weeks of slagging off at FB on the net for its "market research". Well I just wanted to say something good about FB.

One of the aspects I really like is the customer service it offers with some suppliers.

I will quite often place question on Nole Lemmings page and usually within a couple of hours i have a reply

Same goes with skinny and several others.

I expect more and more comapnies if they havnt already realise the customer support aspect of FB as welll as Twitter although it seems with twitter more get themselves in trouble.




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xpd

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  Reply # 1080893 4-Jul-2014 12:32
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But those companies should be offering that sort of service without Facebook..... its only because its "public" that theyre responding in such a way. Take away FB/Twitter and theyre bad as ever....





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  Reply # 1080897 4-Jul-2014 12:40
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xpd: But those companies should be offering that sort of service without Facebook..... its only because its "public" that theyre responding in such a way. Take away FB/Twitter and theyre bad as ever....



By being on Facebook and Twitter, they effectively are offering service. In Vodafone's case, we respond the same way online than we would if you called us. For my part, I can't imagine that picking up a phone would ever be my first port of call to look for support of any kind if the alternative (online services) is available. I realise there are some things for which a phone call is unavoidable, but it really isn't the norm. I wish more customers would use our self service platforms and online channels, they are incredibly useful. Instead, they use Facebook and Twitter to complain about how long they've been on hold for.




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