Facebook log in stuck on secure your account

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Forums › Social networks, social media and tools › Facebook log in stuck on secure your account

Geektress

59 posts

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#251451 25-Jun-2019 21:00

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I was hacked on facebook (photo posted to friends). I have reset password and added text code. But now everytime I try to log in using new password then text code I get stuck on the secure your account page - get started button doesnt work. Any ideas please :)

freitasm

BDFL - Memuneh
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#2264613 25-Jun-2019 21:01

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Tried using an incognito window to start with? Any ad blockers, tracking blockers?

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BarTender

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#2264685 25-Jun-2019 22:28

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And making sure the new password you're using is randomly generated and not easily guessed.

Aredwood

3885 posts

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#2264690 25-Jun-2019 22:47

Try using a completely different computer. Maybe your computer is infected with malware that hijacks Facebook sessions.

Add blockers, script blockers, tracking blockers etc as mentioned above.

Try disabling IPV6. As if Ipv6 hasn't been setup properly on your network, often Facebook is the first service to break.

Try logging in via the Facebook app on Android. But do so while connected to Wifi on your home network. So Facebook will still see your IP address.

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