Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




173 posts

Master Geek


#269773 7-Apr-2020 14:08
Send private message

Hi folks - Just putting out a call for any tips on Password recovery of an old gmail account.

 

Basically I've had a clients sister reach out for help that her email has stopped working. Basically she's had it since 2012, its a Gmail but she's used it with Imap in Windows live mail for many many years and its just stopped.

 

I asked all the normal questions and got "I've never had a password" because it was saved in Windows live mail. I've run MAILPV and extracted what was saved in Live Mail and it doesn't work online either (Was hoping it was just Gmail blocking Imap) - We've tried a password recovery but basically she's never had a recovery Email or Phone number loaded. The only questions we get asked are

 

What is the last password you remember - So we enter the one that was used in Windows Live mail.

 

"What was your first phone number" - So we've tried a few old phone number with and without country codes. Then we get asked to provide another email we can be contacted on so I've provided mine and entered the Gcode they email me.

 

At that point we are presented with the message We couldn't verify that you own this account.

Basically she may have put the password I've tried into Windows Live mail after it started prompting for a password when it failed to login forever losing the real saved Password.

She mail have fallen victim to a Phishing scam and handed her account over and they've changed the password.

We may have the right password that WAS being used but its been hijacked and changed and without other recovery info we are stuffed.

Has anyone had any joy getting any further in this kind of case as I can't see Google contacting me and most of what I read online is that when you get to this point throw a match over your sholder, watch the bridge burn and walk away and start again.

I don't need any "You should setup recovery information..." etc - I know this but this is the first time I've spoken to her and she's been using the account for the last 9 years and she's in her 60s. I did a haveibeenpwned lookup on her address and it doesn't feature which is a good sign that she hasn't been hacked by virtue of using the same password everywhere - She really doesn't seem to use many online services - Banking, email and paying bills etc - So its just the nuisance of contacting everyone and getting her address changed if we go down that path.

Basically this is just a hail mary that someone has found a way to get some traction with google but I can fully understand that they'd have to have a helpdesk of millions to be fielding constant assistance with lost passwords etc.

Thanks,

Matt


Create new topic
984 posts

Ultimate Geek


  #2456482 7-Apr-2020 14:32
Send private message

Yeah this is annoying when the person that set the account up didn't put decent recovery info on it. Happens all the time. 

 

 

 

https://support.google.com/accounts/answer/7682439?hl=en

 

 

 

Have you tried going through the options in that link?




173 posts

Master Geek


  #2456494 7-Apr-2020 15:12
Send private message

wratterus:

 

Yeah this is annoying when the person that set the account up didn't put decent recovery info on it. Happens all the time. 

 

 

 

https://support.google.com/accounts/answer/7682439?hl=en

 

 

 

Have you tried going through the options in that link?

 

 

 

 

Yeah - I've tried every recovery option I Can find which all end up leading to the same two questions and end result. I'm picking its a dead duck.

 

 

 

 


 
 
 
 


568 posts

Ultimate Geek


  #2456497 7-Apr-2020 15:16
Send private message

Google is notorious for not having any method short of the person passing away and having a deceased certificate.

It’s one of the few services where you need to have recovery setup, there is no way to contact them directly.

1059 posts

Uber Geek

Lifetime subscriber

  #2456533 7-Apr-2020 16:13
Send private message

Helped a friend recover a GMail forgotten password a few months back following GMail procedures.

 

The problem was that the confirmation/verification phone number needed to be changed to a new phone number.

 

The biggest issue then was waiting about 5 days for GMail to update their end.





Gordy




173 posts

Master Geek


  #2456554 7-Apr-2020 16:29
Send private message

SpartanVXL: Google is notorious for not having any method short of the person passing away and having a deceased certificate.

It’s one of the few services where you need to have recovery setup, there is no way to contact them directly.

 

So reading between the lines you are saying I'm going to have to kill her...... Seems a little extreme but I'll take that on-board 🤣

 

Matt


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.