Google account has been disabled

Forums › Social networks, social media and tools › Google account has been disabled

KTran

34 posts

Geek
+1 received by user: 2

#294085 4-Mar-2022 09:51

Please let me know if there is a better place to post this.

About 2 weeks ago, I woke up to find my google account had been disabled. No access to Gmail, App store, Photos, Drive etc. This account is about 2 decades old and holds all my family photos (paying for the 1 TB google storage). When trying to login, I was informed the account was disabled and was presented with a form to submit for a review. I did so, asking why my account was disabled and what I can do to remedy this. Two days later, I received a short response saying my account violated Googles Terms of Service and will not be reinstated. That's it. No other information. I still have no idea why my account was disabled, but more importantly, I would like to access all my data stored on the account, especially all my family photos. Thought I'd share this here to see if anyone has any advice on what I can next. Thanks.

1 | 2

Geek of Coastguard
14115 posts

Uber Geek
+1 received by user: 4574

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#2878776 4-Mar-2022 10:25

I had that just recently as well with a family members account - no idea why, the account was hardly used. Requested it to be restored and got denied. Thankfully wasnt anything in it to be concerned over.

But that sucks if you were paying for the service! They need to investigate that for sure..... but getting hold of a real person might be a mission :-/

Good luck....

XPD / Gavin

LinkTree

JaseNZ

2576 posts

Uber Geek
+1 received by user: 1489

ID Verified

Lifetime subscriber

#2878791 4-Mar-2022 10:45

Yeah it sucks they won't give you a reason why and its very frustrating.

Facebook did that to me and I had zero recourse at all.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Behodar

11090 posts

Uber Geek
+1 received by user: 6069

Trusted

Lifetime subscriber

#2878821 4-Mar-2022 10:58

Are you able to do a "takeout" or does that require an active account?

MikeB4

MikeB4
18775 posts

Uber Geek
+1 received by user: 12765

ID Verified

Trusted

Subscriber

#2878825 4-Mar-2022 11:04

Google really has moved a long way from the "don't do evil"

Here is a crazy notion, lets give peace a chance.

KTran

34 posts

Geek
+1 received by user: 2

#2878826 4-Mar-2022 11:06

Behodar:

Are you able to do a "takeout" or does that require an active account?

I have tried that but you need to log in first before you can 'takeout'.

My account is disabled and I cannot log into it.

surfisup1000

5288 posts

Uber Geek
+1 received by user: 2159

#2878896 4-Mar-2022 11:18

Can you take them to the disputed tribunal? Just interested.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

timmmay

20857 posts

Uber Geek
+1 received by user: 5349

Trusted

Lifetime subscriber

#2878897 4-Mar-2022 11:21

This doesn't help you, but I do a quarterly export of all data from my Google / Facebook / etc accounts, and a monthly export of calandar and email. That way if I lose my account I have a reasonably up to date backup.

MikeB4

MikeB4
18775 posts

Uber Geek
+1 received by user: 12765

ID Verified

Trusted

Subscriber

#2878900 4-Mar-2022 11:24

surfisup1000: Can you take them to the disputed tribunal? Just interested.

I have no idea but would Google come under their jurisdiction? Google has a registered company here #1786635 NZBN 9429034243282. The registered office is Simpson Grierson, Level 27, 88 Shortland Street, Auckland , New Zealand

Here is a crazy notion, lets give peace a chance.

MadEngineer

4591 posts

Uber Geek
+1 received by user: 2570

Trusted

#2880767 7-Mar-2022 23:02

Damn, good reminder of the risk of this. My own photos are backed across google/apple/NAS but I should start backing up my wife's android phone photos to the NAS as well.

I have a netgear readynas that can sync google drive but that won't include the photos. I'll have to add a sync app to her phone i guess.

You're not on Atlantis anymore, Duncan Idaho.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#2880770 7-Mar-2022 23:24

Perhaps try to log a support request from another active account.

I had to do this once, but admittedly used a paid for account so don't know whether they accept calls from non google workplace accounts.

Otherwise track down a local google staff member on LinkedIn and go from there

KTran

34 posts

Geek
+1 received by user: 2

#2880931 8-Mar-2022 10:12

Thanks for your suggestions.

I'll see if I can lodge a complaint with the disputes tribunal, as well as get in contact with a local google staff member.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

boosacnoodle

1268 posts

Uber Geek
+1 received by user: 855

#2881016 8-Mar-2022 10:39

A lot of multinational tech companies, like Apple, also use Simpson Grierson. Just flick SG an email and they will forward it through to their Google legal rep and should be able to sort ASAP.

KTran

34 posts

Geek
+1 received by user: 2

#2881111 8-Mar-2022 11:41

boosacnoodle:

A lot of multinational tech companies, like Apple, also use Simpson Grierson. Just flick SG an email and they will forward it through to their Google legal rep and should be able to sort ASAP.

Thanks, I'll send them an email, too.

allan

2073 posts

Uber Geek
+1 received by user: 899

ID Verified

Lifetime subscriber

#2881129 8-Mar-2022 12:06

Recent Fair Go item about someone taking on Apple via Simpson Grierson and Disputes Tribunal - overly dramatic, but yes it can be done - https://www.facebook.com/FairGoNZ/videos/3197586330470490/

turtleattacks

1008 posts

Uber Geek
+1 received by user: 305

Trusted

#2881144 8-Mar-2022 12:37

Hit up a few people who work on Google Workspace on Linkedin.

I usually find them friendly and willing to help.

If you want, you can PM me and I can suggest a few good, nice people to befriend.

----

Creator of whatsthesalary.com and whatstheincometax.com

1 | 2