My kids both have a Chromebook each currently managed by their college. Both have been bought through the college, but paid for outright, and both are locked down so much they can barely change the background let alone actually use them and install apps.

My son will be going elsewhere next year but we cant get hold of anyone at the college to 'unlock' it. By that I mean he can still log in with his school account but we want to remove the management altogether and use it like any other Chromebook. I'm more than competent to do this myself but was wondering what the success of doing a refresh be. I've read the odd article which suggests it's more involved than just a powerwash, but I didn't think that was the point with Chromebooks and don't want to brick it.

My daughter's on the other hand constantly comes up with 'ChromeOS not found' or similar. She restarts it and it appears to work ok although she looses the little personalisation they allow them. She can log in with her school account and use it for a day or two before it happens again.

Should I be able to do the same with her's ?