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Topic # 190797 12-Jan-2016 17:15
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My kids both have a Chromebook each currently managed by their college. Both have been bought through the college, but paid for outright, and both are locked down so much they can barely change the background let alone actually use them and install apps.

My son will be going elsewhere next year but we cant get hold of anyone at the college to 'unlock' it. By that I mean he can still log in with his school account but we want to remove the management altogether and use it like any other Chromebook. I'm more than competent to do this myself but was wondering what the success of doing a refresh be. I've read the odd article which suggests it's more involved than just a powerwash, but I didn't think that was the point with Chromebooks and don't want to brick it.

My daughter's on the other hand constantly comes up with 'ChromeOS not found' or similar. She restarts it and it appears to work ok although she looses the little personalisation they allow them. She can log in with her school account and use it for a day or two before it happens again.

Should I be able to do the same with her's ?





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  Reply # 1468617 12-Jan-2016 17:24
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For both Chromebooks it can be worth reinstalling the OS by holding down Escape + Refresh whilst powering it up, it'll boot into recovery mode. You can make a recovery drive from another PC to reinstall ChromeOS by following Google's instructions here: https://support.google.com/chromebook/answer/1080595?hl=en

I
 have not had any experience with managed Chromebooks however I have on countless occasions corrupted the OS on my Chromebooks and had to reinstall the OS. It is pretty painless but is worth a shot to get it out of the managed mode. I think once you sign in to the Schools Google account it'll add the Chromebook to their managed portfolio (of the top of my head anyway) so doing the first signin with another Google account should get the Chromebook going again in a vanilla state.




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  Reply # 1468620 12-Jan-2016 17:30
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Sweet, thanks. So that's a reinstall rather than a powerwash using the settings (which we cant) or a key combo on the login.

I love these devices (use one myself for work) but the college have locked them down so much the kids have barely touched them over the holidays. Which isn't a bad thing, but given what we had to pay I want these to be available at all times.



 
 
 
 


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  Reply # 1468624 12-Jan-2016 17:59
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martyyn: Sweet, thanks. So that's a reinstall rather than a powerwash using the settings (which we cant) or a key combo on the login.

I love these devices (use one myself for work) but the college have locked them down so much the kids have barely touched them over the holidays. Which isn't a bad thing, but given what we had to pay I want these to be available at all times.


Yep total reinstall of which I would recommend. I think you may be able to put it into dev mode and then take it out (if it lets you) which will force a full powerwash however that often takes a bit more time than just doing a standard reinstall.

I love my Chromebook - they're excellent devices. A bit of a shame that the school locks them down so much.




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  Reply # 1468662 12-Jan-2016 19:58
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If the Chromebook is using Forced Re-enrollment you'll still need an admin to deprovision it. If you've bought it outright though, I would have expected the restrictions to only apply to the school managed account.



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  Reply # 1491055 12-Feb-2016 11:25
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michaelmurfy: I think you may be able to put it into dev mode and then take it out (if it lets you) which will force a full powerwash however that often takes a bit more time than just doing a standard reinstall.

 

A quick update. The school got in touch over the holidays and my sons Acer was de-provisioned in about 10 seconds. So we did the above and it's been great ever since.

 

My daughters on the other hand errored yet again and so has been sent to Acer for assessment. Acer claim there is no fault but the school say it has happened with a number of the older C720's. 


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