Mark:

 

Why did you wait on hold ?  Right at the beginning of the call it asks if you want to get them to call you back, just do that, they do call.  Not saying they'll be less useless but at least you dont have to listen to the worst hold music in the world and do something more meaningful.

 

 

 

I had a good reason for not wanting a call-back at this time, which could occur at any random moment in the day or even on another day. In any case, it ought to be possible to reach a company you are spending money with in a normal fashion, without having to jump through all kinds of hoops.