Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1546 posts

Uber Geek
+1 received by user: 642


Topic # 111398 1-Nov-2012 19:32
Send private message

[RANT]
Just got a letter from Contact Energy that explains, in a long-winded way, that my dual-energy discount of 40c per day is disappearing.  In other words, my bill will go up by  approx. $13 per month.

Looking at their customer numbers, they  have  443,000 electricity customers and 125,000 gas customers.  Can’t tell from those numbers  which are retail and which are commercial ,and what sort of discount plans they are on so let’s estimate 25% of the gas customers are affected in this way.  (Only retail customers who receive electronic bills and pay on time are negatively impacted.)

That’s  $4.5M added to their annual bottom-line without a ‘price increase’ as such.  Clever stuff Contact, I expect your shareholders will be very pleased.  Might be time for me to take my business elsewhere though.
[/RANT]




'Listen' is an anagram of 'Silent'.


Create new topic
1479 posts

Uber Geek
+1 received by user: 278

Subscriber

  Reply # 710586 1-Nov-2012 19:40
Send private message

The quickest easiest fix is to ring them up tell them they have 2 choices, re-instate the 40c discount or you will change to another power company,

2851 posts

Uber Geek
+1 received by user: 259


  Reply # 710592 1-Nov-2012 20:10
Send private message

Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.

If it is true then we'll be looking around again for another provider.

Edit:  Why is it still on their website if it's going?
http://www.contactenergy.co.nz/web/findoutabout/dual-energy





 
 
 
 




1546 posts

Uber Geek
+1 received by user: 642


  Reply # 710601 1-Nov-2012 20:16
Send private message

CYaBro: Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.


Yep, it's in bold right here:
Contact Dual Energy 


Might work out alright for those who don't get the 22% Online Ontime, but surely there can't be many left of them.




'Listen' is an anagram of 'Silent'.


805 posts

Ultimate Geek

Trusted

  Reply # 710624 1-Nov-2012 20:46
Send private message

We've just had a price increase with Genesis energy. Noticed about $20-30 increase the last 2 months.

805 posts

Ultimate Geek

Trusted

  Reply # 710627 1-Nov-2012 20:51
Send private message

Funnily enough that powerswitch website suggests we switch to Contact.

12 posts

Geek


  Reply # 710629 1-Nov-2012 20:54
Send private message

We rang them about a year ago and said we were going to shift and they took our 10% prompt payment discount up to 22%. We did have to commit to stay with them for 12 months though.

Baby Get Shaky!
1497 posts

Uber Geek
+1 received by user: 363

Subscriber

  Reply # 710777 2-Nov-2012 00:18
Send private message

shadsnz: We rang them about a year ago and said we were going to shift and they took our 10% prompt payment discount up to 22%. We did have to commit to stay with them for 12 months though.


As part of this deal did you have to agree to get your bill online and pay electronically before the due date? Sounds like you were given the Online Ontime discount which any residential customer can get from Contact without a contract term.

The 22% Online OnTime prompt payment discount is available for residential properties only. To be eligible for this discount, customers need to register for Online Services, elect to receive their bill online, and pay their bills on time, in full, and online by direct debit or internet banking (excluding credit cards).

1 post

Wannabe Geek


  Reply # 713252 6-Nov-2012 23:03
Send private message

CYaBro: Really??!!
We've only just changed to Contact to get this discount!
They didn't tell us that it was going to disappear in a month.

If it is true then we'll be looking around again for another provider.

Edit:  Why is it still on their website if it's going?
http://www.contactenergy.co.nz/web/findoutabout/dual-energy


I also just changed to Contact three months ago to get the discount after their sales guy said I can save $160 a year with the 40cents a day discount.  This $160 a year was advertised in their marketing materials and their website.  Now that they are discontinuing the discount, the advertising was misleading as I would not be able to save $160 a year as promised in their advertising.  I have submitted a formal complaint to the Commerce Commission for them to investigate.  If you are not happy and felt misled, please also submit a complaint to the Commerce Commission.  http://www.comcom.govt.nz/online-complaint-form/

This discontinuing of the discount was not disclosed to me then and was a material information which will affect my decision to switch to Contact or not.  If I knew this then, I would not have switched to Contact.  Again, this may be a breach of the Fair Trading Act.

2987 posts

Uber Geek
+1 received by user: 865

Trusted
Subscriber

  Reply # 713276 6-Nov-2012 23:45
Send private message

Off topic a bit but things don't seem quite right at Contact at the moment. A couple of months back they charged me over $1000 for 42 days of electricity (had moved house between billing periods) which equates to over 4 months normal billing. Needless to say, I've disputed it and am not paying it but they're definitely not in a hurry to sort things out. Just received an "overdue"notice in the mail today.

Seems like I won't be the only one looking to change, although my reasons are different.

15371 posts

Uber Geek
+1 received by user: 4064

Trusted
Lifetime subscriber

  Reply # 713287 7-Nov-2012 00:48
Send private message

We got this letter as well. One thing that really got my goat was the wording of the letter, basically making out they were replacing the Dual energy discount with a prompt payment discount when we were getting both all along. We have switched to another provider who gave us $20 discount on our bottles for the next 5 and a few hundred flybuys.

http://www.elgas.co.nz/manukau-north-shore-city-waitakere-papakura-auckland-region-nz-lpg-gas-bottles-cylinders-supply

for those of you interested.

2776 posts

Uber Geek
+1 received by user: 119


  Reply # 713596 7-Nov-2012 16:29
Send private message

Not sure about other companies, but Contact never used to give us 6-monthly price increases, they gave us 6-monthly price "changes". These changes were always in an upwards direction of course.

Changed to Nova, been pretty happy so far.

The official complaint sounds well founded, good luck guys!




Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.