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Topic # 150863 5-Aug-2014 20:31
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Did Anyone here receive an unusually high amount invoiced by Genesis 
I'm pretty sure I haven't done anything unusual
just wondering  !!!!!!!!!!!

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  Reply # 1102869 5-Aug-2014 20:33
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Nope, usage is on track with what the app is reporting, and the smartmeter is uptodate with the website etc.




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  Reply # 1102889 5-Aug-2014 20:50
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Thanks Rich what can I do im not sure at all my usual bill is about $90 -100 this month is $325 and I very much sure about Using any new appliances or leaving any high power devices on what options do I have?
I have an old spinning meter

 

 

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  Reply # 1102890 5-Aug-2014 20:52
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Check your water heater overflow pipe for excess running, but that usually leads to more than that increase if the water heater is running all the time.

You can check how long they have been estimating your reads for, if it has been 6 months since a meter read then if this is an actual reading then you may just be catching up with usage you have not paid for in the past.

Also confirm the reading on the meter is inline with what was on the last bill, not uncommon for meter readers to mix numbers up, and if it was in 1000s columb that would lead to another $200ish if you are on 20c a unit.




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Reply # 1102893 5-Aug-2014 20:56
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ok thanks Rich I will have a look at those and post my response 

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  Reply # 1102897 5-Aug-2014 21:01
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In my case the offer we accepted a year ago translates to an over 20% increase this month with their increases!

I have just instigated the switch to Just Energy which will result in a significantly lesser increase - with no price rises for the energy component for the next 3 years!
If switching to Just Energy...look for a person already with them if you both want a $50 credit.

If you were in Christchurch then expect a major increase next month if you changed to Genesis last year!
<Cynical Hat ON> They upped their customer numbers for the sell off....now have to give a return to shareholders...all with a falling demand!

Murray

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  Reply # 1102906 5-Aug-2014 21:12
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I got charged $103.35 for1 days usage (new customer).
It seems they include all of the power used since the last meter was read, despite it being before you are a customer....


Actual 320 @ 14.08 c/unit Classic Night 45.06
Actual 164 @ 27.12 c/unit Classic Day 44.48
Daily Fixed Charge 1 days @ 33.33 c/day 0.33
Sub Total 89.87
GST 13.48
$ 103.35

Seems a bit off to me.

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  Reply # 1102909 5-Aug-2014 21:16
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the other option would be they charge you a new instalation charge, which is way more than the usage before you were a customer. Be glad power was connected when you moved into the place.




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  Reply # 1102920 5-Aug-2014 21:26
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richms: the other option would be they charge you a new instalation charge, which is way more than the usage before you were a customer. Be glad power was connected when you moved into the place.


Funny, they actually cut it off on that day (see graph)
It's a smart meter so it was just remotely turned off and then back on the next day. It also means they know when the power was used.

power usage

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  Reply # 1102924 5-Aug-2014 21:29
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Ah ok, well I would have told them to get stuffed with that amount in that case.




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  Reply # 1102927 5-Aug-2014 21:36
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Is this an actual read and last month and estimate?
It's been a little colder these last few months, so may have spent more on heating.

So in fact it was 2 months of winter usage at $200 which is normal I'd say for a normal winter household usage. $90 sounds like a summer power bill.




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  Reply # 1102932 5-Aug-2014 21:43
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Do you have gas as well, or, is it all electricity?
As the previous poster has mentioned, it has been colder so if you use electricity for heating I can see how this could be possible. Good advice re checking the meter reading against the bill.


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  Reply # 1102944 5-Aug-2014 22:02
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richms: You can check how long they have been estimating your reads for, if it has been 6 months since a meter read then if this is an actual reading then you may just be catching up with usage you have not paid for in the past.


This is a very good one to check. I've been caught out by this years and years ago in a flat I was in. Around 8 months of estimated which were paid with no thought then we were suddenly slapped with a bill of nearly $900. A polite (essential!) phone call to the company (Contact) resulted in $200 being wiped because of the excessive amount of estimates and a reasonable payment plan with no penalties being put in place.

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  Reply # 1102945 5-Aug-2014 22:03
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I had a dodgy gas bill from genesis once. somehow there was an error in inputting the 'calorific value' (iirc) which caused the bill to be many times higher. its on a thread here somewhere if you go searching.  If you're not on gas then it wont apply.




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  Reply # 1102955 5-Aug-2014 22:27
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I had a huge bill one month, couldn't work it out thought maybe some sort of error caused from estimate d Bill.
Next month even bigger ( winter amount for middle of summer) 

Ultimately found it was the hot water cylinder leaking and spraying water under the house....

Explained the warm patch of the kitchen floor and the lifting floor boards......

A.

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  Reply # 1103065 6-Aug-2014 09:28
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msukiwi: 
If you were in Christchurch then expect a major increase next month if you changed to Genesis last year!
<Cynical Hat ON> They upped their customer numbers for the sell off....now have to give a return to shareholders...all with a falling demand!

Murray

 
I don't think the sell-off was the reason. The Govt forced them to buy the Tekapo hydro scheme of Meridian back in 2011. Suddenly they had all this South Island generation but few customers - hence the low prices and promotions to sign up Christchurch customers. But yes, they have stepped up their prices after the low effectively 'introductory' prices of a couple of years ago

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