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Topic # 184074 9-Nov-2015 16:13
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Hi,

Our 'essential' kitchen appliance has busted itself.  Basically, it will drain any water in the base of the unit but it appears that the drain cycle doesn't know when to stop and eventually errors out.  If I keep on throwing water in to it, it will keep on draining permanently.  It is just over 3 years old and before I call someone in to look at it (and therefore pay the call out fees) I was curious to know the extent that the CGA is likely to cover?  I would say that this is probably not a part that should wear out but I am curious to know whether I'm likely to face issues via the CGA or even what it covers.

For reference the dishwasher is a Samsung DMS400TH, it errors out with code E3 (refers to drain issue).  It was bought from Kitchen'n'things on Dominion Road, Auckland in October 2012.

Thanks,

Chris

Edit:  Updated title to make it more appropriate.

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  Reply # 1424115 10-Nov-2015 08:07
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I would expect a dishwasher (at least a residential one being used in a residential manner) would last more that 3 years :\ Might come down to things like cost and quality of the product - ie if its a low cost and/or quality product then maybe it's lifetime could be expected to be more limited than a more high end appliance?

If this isn't covered, then I would be interested to know what the 'expected' time for an appliance like this to last should be....

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  Reply # 1424133 10-Nov-2015 09:01
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Start with KitchenThings. Tell them you are looking for a CGA remedy and that you'd expect a dishwasher to last more than 3 years (7 years IMO is reasonable, 10 years is what I'd expect it to last, with minor repairs).

 

Try and get someone who can make decisions, and tell them you expect them to sort it.

 

 

They will probably tell you to call Samsung, which you could do. There is a pretty good chance IMO that Samsung will help you (0800 SAMSUNG) and it may be easier than forcing KT to do it, but by law KT has to help you out.

 
 
 
 


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  Reply # 1424145 10-Nov-2015 09:34
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I'm having a similar issue at the moment with a 5 year old Westinghouse that doesn't spray (and it doesn't help that I can't remember who I got it from).  Everyone I talk to says I should expect about 5 years from a modern dishwasher, so I would expect a 3 year old unit would be a CGA claim.

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  Reply # 1424512 10-Nov-2015 16:43
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I suspect you'll find this is a blockage issue and that is what's causing the pump to continue running and thinking it's not finished draining and timing out. Try disconnecting the drain hose from the sink and putting it into a bucket instead and see if the error persists.



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  Reply # 1424524 10-Nov-2015 16:52
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cadman: I suspect you'll find this is a blockage issue and that is what's causing the pump to continue running and thinking it's not finished draining and timing out. Try disconnecting the drain hose from the sink and putting it into a bucket instead and see if the error persists.


The dishwasher drains fine, either in to the waste or in to a bucket and would continue to drain, it is just unable to stop draining when all the water has been sucked away, it errors out as the drain cycle continues without any sign of it stopping.

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  Reply # 1424529 10-Nov-2015 16:56
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I realise it drains fine.

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  Reply # 1424621 10-Nov-2015 19:05
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First you need to diagnose the fault.  It may not be a 'manufacturing' quality issue.  Secondly you need to consider the costs of the unit, I haven't looked it up but if it s $500 special from the clearance warehouse then I expect 3 years probably isn't bad.  If its a top of the line model then yes more than 3 years definitely.  

In my past experience with dishwashers it possibly could be a sensor has crapped out. An easy fix and relatively cheap...might not be worth the hassle of a CGA battle...back to my first point.  

In any event just call the supplier and see how you go before going all 'CGA' officious.   





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  Reply # 1424637 10-Nov-2015 19:30
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cadman: I realise it drains fine.


Ok, so it drains fine in to a bucket or in to the waste, but the cycle continues still to not end until it errors.



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  Reply # 1424642 10-Nov-2015 19:35
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scuwp: First you need to diagnose the fault.  It may not be a 'manufacturing' quality issue.  Secondly you need to consider the costs of the unit, I haven't looked it up but if it s $500 special from the clearance warehouse then I expect 3 years probably isn't bad.  If its a top of the line model then yes more than 3 years definitely.  

In my past experience with dishwashers it possibly could be a sensor has crapped out. An easy fix and relatively cheap...might not be worth the hassle of a CGA battle...back to my first point.  

In any event just call the supplier and see how you go before going all 'CGA' officious.   



I guess the problem is being a semi-integrated dishwasher, its a little harder as I cannot just pull it out to test the hose as this is well and truly hidden behind the back, so the error code is limited to 'drain' only, which could be anything.  I assumed a sensor as the pump works and sounds like normal; doesn't sound restricted at all... Any ideas to check if it is blocked?  No debris flows in to the bucket when adding clean water in to it.

I've lodged a service query with the supplier with a description in any event with a vague reference to the CGA as I'm aware of a number of issues with this supplier when things have gone wrong with appliances.

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  Reply # 1426527 11-Nov-2015 20:44
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I would expect whiteware to last at lest 5 years.

As to the fault.  A dishwasher I owned had that symptom and it turned out to be faulty water level sensor,c using the machine to think it still had water in it when it was completely drained.




Mike

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