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255 posts

Ultimate Geek
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Topic # 224048 30-Oct-2017 20:22
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I hope this is the correct forum, well either this or the off-topic.


Anyways, we're looking at installing a heat pump in one of the bedroom and these guys came up on the search result: 


Anyone had any dealings with them before?



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3555 posts

Uber Geek
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  Reply # 1892821 30-Oct-2017 20:30
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They installed two heat pumps for us nearly a year ago and are a great bunch to deal with.

They priced matched the competition and was keen to win business over the bigger players.

255 posts

Ultimate Geek
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  Reply # 1892849 30-Oct-2017 22:24
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Thats good to hear..


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Ultimate Geek
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  Reply # 1892931 31-Oct-2017 09:29
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They are actually coming tomorrow evening to do a quote - they seemed really cheap!


I found them on Facebook advertising.


They actually answered my email enquiry unlike another air con company that advertises on the radio (EES).

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Uber Geek
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  Reply # 1892977 31-Oct-2017 10:25
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Had a ducted system fitted by them earlier this year. Relatively satisfied by their service.
I'm the first to admit I'm pretty pedantic when it comes to this sort of stuff, but a couple of things weren't put exactly where I wanted. Minor things that generally wouldn't get noticed, but I had gone to the trouble of getting up into the ceiling and working out exactly where the outlets would go. And marked them (clear of trusses and battens).
The piping between the indoor and outdoor units was also not as tidy as it could have been.
There was no post installation follow up, and I had to chase them up about the warranty documentation.
I believe they were possibly let down a little by their installation team that day.

On the plus side though, their price was $2000 cheaper than others and they removed the old airconditioning as part of the deal. They arrived when they said they would, from the first consultation and engineer's survey, to the actual installation. In fact they even called to say they were caught in traffic and may be a little late but turned up on time anyway. When I compare that to other firms who made appointments, and then just failed to show, I would still recommend them as worthy of consideration.

As I said at the beginning I'm pedantic and little things may not annoy you.

Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

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  Reply # 1893105 31-Oct-2017 12:49
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We had them do a ducted install for us earlier this year.




Like Dingbat, I'm pretty particular. Placement didn't work out to plan unfortunately and there are a few things about the install that I would have done differently, but in the end, they price matched and got the job done in a single day and with only a weeks notice.




They were pretty communicative and no hard sell which is good. Pricing was good, install was ok after they came back a couple of times to tidy up a few things. Haven't had to have after sales service yet.





255 posts

Ultimate Geek
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  Reply # 1893175 31-Oct-2017 14:48
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Just booked to schedule for a quote.

Seems like in general a positive feedback, which is quite reassuring.


Thanks for all the responses!

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Ultimate Geek
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  Reply # 1893942 1-Nov-2017 22:21
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Looks like on their specials page Panasonic are offering a free microwave or headphones or microsystem.
The Panasonic Aero model looks nice and has a high energy star rating and is the cheapest you can get with this company by the looks.
Neil from Oxyair came for a quote today, such a nice guy! Not pushy salesman at all. We will definitely go with these guys.

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