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651 posts

Ultimate Geek


#236137 19-May-2018 12:06
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We are about to replace 2 heat pumps. On one of the quotes, they have offered a 5-year Annual Service Plan for $1074.


Plan includes,


Indoor units,


Clean & Sanitize filters, fan blade & heat exchangers


Flush drain tray & test drain hose & condensate pump.


Tighten electrical terminals.


Check performance is to manufacturers specifications.


Check & test controls.


Outdoor units.


Clean drain tray, fan blades & heat exchangers.


Tighten electrical terminals.


Check performance is to manufacturers specifications.


I feel this seems reasonable, what do others think of this offer.



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3146 posts

Uber Geek

  #2018898 19-May-2018 12:34
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Well the units should be covered by a warranty for a certain period of time, but regarding service....
All the companies that install them push that - its a good revenue stream for them.
As far as I can see the servicing should be just things you can mostly do for yourself:

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

268 posts

Ultimate Geek

  #2018907 19-May-2018 12:44
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My dad is a heatpump tech and he says that servicing them is a waste of money 99% of the time. If the indoor fan or outdoor fans are noisy get a tech out. Apart from that clean the filter once every couple of weeks and make sure the outdoor units have adequate room for airflow eg no plants within half a meter of them and your fine.


16408 posts

Uber Geek


  #2018920 19-May-2018 13:03
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I watched the technician do the service once. All he did was:


  • Check the temperature coming from the indoor unit using an IR thermometer (should be around 50 degrees right at the heat pump exit apparently)
  • Cleaned the indoor unit filters
  • Sprayed the indoor unit with some kind of liquid to sanitise
  • Hosed the outdoor unit

I can do that - I clean the filters every three months and that's plenty, there's not much dust in there even though we use them a lot. I never had them back. It's been about 3-4 years since I had the last service and it was fine.


My oldest heat pump is 9 years old, a Daikin, but it had the outdoor unit internals replaced under warranty because it started making weird noise. We also moved it from one room to another. The Fujitsu Nocria is 6 years old, probably never been serviced, works fine.

1714 posts

Uber Geek


  #2019110 19-May-2018 18:06
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My brother is a long time heat pump installer and said the same thing - annual services by these companies is largely a huge "cream on the top" for the companys doing them. You can pretty much do all thats required yourself.

21398 posts

Uber Geek

Lifetime subscriber

  #2019125 19-May-2018 18:32
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/HDMI cables    /extendedwarranty  /heatpumpservicedeal


Great business models actually. :-)  

3326 posts

Uber Geek

  #2019133 19-May-2018 18:53
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Agree.  The last service we got was $60 that did everything listed.  So that only comes to $300 over 5 years.  They are ripping you off, big time.    



Always be yourself, unless you can be Batman, then always be the Batman

302 posts

Ultimate Geek

  #2021511 23-May-2018 23:17
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Wow! A grand for that up front! A new heat probably needs nothing done to it for the first 3-5 years apart from cleaning the indoor unit filters regularly. I’ve never heard of warranty being rejected due to not being serviced. Maybe if you’ve never cleaned the filters ever. It’s usually non serviceable parts that get replaced under warranty such as circuit boards.


2416 posts

Uber Geek


  #2021517 23-May-2018 23:40
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Got a service a few weeks ago on an old mouldy unit we inherited, the guy did a thorough job and it's clean as a whistle inside and out. Was $99 and I'm not planning on getting another full service for a long while. Cleaning the filters from time to time yourself is dead simple.  Don't get sucked in! 

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