Just had an Aquarian Hot water heat pump installed 275l outside model. Looking for anybody else who has gone down this path. The whole process has been hard and required a lot of pre prep by me with stuff all help from the supplier. The unit itself looks great and so far has heated the water. However the apparent drop in water temp according to the displayed screen seems extreme even for Dunedin in the winter. Set temp at 55 and reached then dropped to 28 an hour later after just some sink washing up?
Still got hot water to use but my issue is the unit will now remain on constantly until it reached the set temp again! I was expecting it to be more like a normal heat pump and cycle on and off before such a large drop in water temp, meaning, as said, a long recovery run time, even if there is plenty of hot water.
Is there a way anybody knows to change the start/stop settings so that the unit is keeping the temp up with a far less drop and recovery period?
Other than that energy solutions who supplied this Aquarian are poor at supplying customer information, the manual is a poorly translated thing that explains nothing and expects you to just 'know' what to do and what each mode does, If you read it you would understand.
Sure I have asked a few more questions than many might, but the responses have not been great and I feel as if I am seen as a pain, how dare I ask questions, seems to be the attitude. Trouble is nobody here in Dunedin seems to know about them, even the firm who installed it (a very large company here) had never seen one, hence my questions to the supplier as nobody else was going to show me how it all works.
Anyway the experience in terms of customer service has not been great, nor the available information. As said the unit seems to work so maybe time will tell.
Would love to hear from anybody who has one of these units or even another brand so I can check on my expectations and compare notes!