I'm just wondering whether I got a particularly incompetent case manager or whether that's how State do things generally.  I'm not after dissing a company I've been with for 30 years but I'm starting to feel my loyalty wane ... 

Tell them that. Seriously, unless you kick up a stink you wont get anywhere. Tell them that if they don't have it sorted in the next week, you're going elsewhere.

In my experience, you need to keep chasing them, nothing happens otherwise. I had a contents claim take 9 months to resolve with State, and that was with me calling them at least once a month. 

A family member had 1 car and 1 house claim, take 6+ months each, with the exact same issue I had.

It doesn't sound right. I only ever had two claims with State - one was a broken glass door, replaced same week. The other was a car accident (hit from behind). It took state less than a week to send payment for the amount insured - they decided to simply total it because of bent chassis.

Call again quoting the case number. 

Ask them who their approved repairer/tradesperson is in your town. 
Call them, book the job and tell them its a state insurance job with the claim number. 

I've found State very quick and helpful. Get on the phone and make a polite stink. If you're nice to people they will generally want to help you.

Clearly more to this 

Have you paid your excess yet?

Yes, we had one with AMI....repair guy came same day and boarded it up (Saturday), back Monday and replaced the window.

No excess on glass either.

raytaylor:

Ask them who their approved repairer/tradesperson is in your town. 
Call them, book the job and tell them its a state insurance job with the claim number. 

 

stefantehoro:

 

It's been three months since I got burgled and State Insurance have still not replaced my window. Is this acceptable? 

 

parents had a broken window during an attempted burglary a few weeks ago.
Contacted State who sent a repairer around within a few days.
Something has obviously gone amiss with your claim.
presumably you reported it to the police and gave state the incident case number?