F&P washing machine throws new error after pump replaced

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duckDecoy

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#253211 1-Aug-2019 10:26

Our F&P Smart Drive washing machine had a faulty pump, and the technician came out and repaired it.

I did a wash, and then on the next wash it threw a new and different error code - 00001001. According to this (https://www.manualslib.com/manual/697170/Fisher-And-Paykel-Smartdrive.html?page=23) it is "Phase 1 to 6 - Size Switch Error". I'm not technical and I don't understand what any of the error description means.

What's a massive pain is that the technicians charge $100 per call out. I paid $230 for parts and labour just a few days ago, and now might be up for another $100 + parts if it needs fixing. The machine is 16 years old so if I had known at the first fix there would be multiple parts required then I wouldn't have bothered, as it was the original $130 parts charge had me almost deciding to replace it.

I have a couple of questions:

- does anyone know what parts charge I could be up for related to the error code

- could the error code shown above have been caused by the pump installation, or equally is it a fault the original technician should have checked for after/during the pump installation.

All help appreciated.

FineWine

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Nurse (R)

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#2287047 1-Aug-2019 11:30

You should not be up for any fee's at all as the repair work is "not fit for purpose". I would do a call back immediately and before 7 days is up.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

duckDecoy

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#2287057 1-Aug-2019 11:53

FineWine:

You should not be up for any fee's at all as the repair work is "not fit for purpose". I would do a call back immediately and before 7 days is up.

I've done so, and a new tech is coming tomorrow. As far as fee's go I'm not entirely sure if its related to the pump problem or just coincidence, hence my question so I can be better informed on the day.

trig42

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#2287073 1-Aug-2019 12:10

'Size Switch Error' sounds like something to do with the Load Size setting.

No idea if pump replacement would cause or have anything to do with that.

Fred99

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#2287074 1-Aug-2019 12:10

- does anyone know what parts charge I could be up for related to the error code

Worst case - the motor control module is dead, possibly unrelated to the pump failure. Best case - there's nothing wrong, the size setting just needs to be programmed in.

- could the error code shown above have been caused by the pump installation, or equally is it a fault the original technician should have checked for after/during the pump installation.

Yes - it could have been, so unless the motor control module is dead, the technician should have checked and programmed the size setting when the pump was replaced - and you shouldn't have to pay extra for a callout, labour etc to fix it.

FWIW. the motor control modules are reasonably expensive, a few hundred dollars I'd guess to have it replaced - incl callout.

16 years must be close to end of life for one of those machines. In saying that, I kept one going for about 24 years, but that was only viable cost-wise because I DIY all repairs and got parts at trade prices.

1101

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#2287234 1-Aug-2019 15:42

Its not the techs fault if your 16 year old machine is near end of usual (repair) life and developed another fault soon after

Just my opinion.
:-)

duckDecoy

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#2287274 1-Aug-2019 16:21

1101:

Its not the techs fault if your 16 year old machine is near end of usual (repair) life and developed another fault soon after

Just my opinion.
:-)

I'd agree with that. However I was wanting to check if it was feasible the pump replacement could have triggered the new fault, because 1 single wash 10mins after he left is pretty damn soon after. I'll take it on the chin if its coincidence, but it seems from an earlier posting that he should have set the weight setting so if it turns out that was the issue then I may be able to avoid the service fee.