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freitasm

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#259769 21-Oct-2019 11:11
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Just received:

 

 

The Commerce Commission has laid ten charges under the Fair Trading Act 1986 against Ocean Contracting Limited (also trading as Ocean Heatmaster) for representations made during servicing of heat pumps.

The Commission alleges that Ocean Contracting misled consumers by telling them that their heat pumps were leaking refrigerant gas and that it would cost between $180 and $400 to “top up” the refrigerant gas.

The Commission alleges that none of the complainants’ heat pumps required a refrigerant top-up, and the evidence gathered by the Commission suggests that Ocean Contracting did not actually carry out the gas top-ups which it held out as necessary.

All ten complainants are from Otago or Southland and received cold calls from Ocean Contracting in 2016 or 2017, later followed by a visit to service their heat pumps.  Most complainants are retired.

As this matter is now before the Court the Commission will make no further comment at this time.

 





 

 

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wellygary
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  #2341263 21-Oct-2019 11:19
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Here's an ODT article on the company, with some appropriately blunt stereotypical comments from a  southern heatpump company

 

 

 

"McClelland Refrigeration owner John McClelland said a unit service should cost around $125 - $140 depending on whether it was a high wall or a floor unit. He said there were "no surprises" that the company had been hauled up.

 

"It's an ongoing issue. A lot of these contractors actually do jack sh**,"  he said.

 

He warned consumers against using companies that "cold called", suggesting that people should seek out a reputable company who also sells and installs them. "Otherwise you get someone who basically takes 20 minutes, cleans the filter and wipe the unit down - nothing you couldn't do yourself," he said.


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