Hi

We have a 3 phase sola x hybrid inverter but the inverter in the sola x cloud portal does not see some appliances running such as heat pumps. Would it be a faulty inverter or something to do with the wiring in the house?
There is also a large discrepancy in the stats given the solar x cloud portal and the readings the power company gives us in terms of imported and exported power. A chnt meter has been installed in the electrical panel in the garage and those numbers match the numbers given in the sola x cloud portal.. The power company says we have imported a lot more power and exported way less power compared to the numbers from the solar portal /chnt meter.

Would like to know what people think.