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22198 posts

Uber Geek

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#261388 25-Nov-2019 10:36
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So, we had an issue with our original Electrolux fridge because it had a series of problems and Electrolux couldn't get parts and agreed to replace it with a new one for a nominal fee. We were happy with the solution given the age of the fridge at the time.




New Fridge was installed and within a month our vegetables in the vegetables were getting frozen solid.




We raised it and after a long wait for parts, they replaced the logic board. Everything was fine for a while, then it started doing it again. The old service agent no longer covers our area so the new service agent came out, and stuck a bit of what looks like Duct Tape over the air vent near the vegetable bin.


I am not that happy with that solution for a couple of reasons.


1) I expect this means that the vege bin no longer gets as cold as it should


2) Adhesive tends to fray and come off near the edges over time, and it's likely in my opinion, that bacteria would attach itself to that.




The service agent says they have repaired it to the specifications within the service bulletin. I think I should raise this direct with Electrolux, but I wanted to see what others had to say about this? I wasn't expecting cellotape in my expensive fridge!



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1134 posts

Uber Geek

  #2360370 25-Nov-2019 11:00
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This sounds like a temporary fix to me. It's perfectly fine to tape something up for a quick fix, but I'd expect the agent to follow through with a permanent and more appropriate solution.


It would be interesting to see what the service bulletin actually says. If it's an easily replacable part, chances are it has already been corrected in other units and you should receive the replacement part. I have no experience with Electrolux fridges, but F&P is revising parts continually. It's not unusual to have second and third revisions of their replacement parts.

656 posts

Ultimate Geek

  #2360374 25-Nov-2019 11:04
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Hang on - super cold air was being diverted to your vege bin and their solution was to stick a bit of sticky-tape over the hole?....




So Electrolux have spent millions on R&D on the perfect temp for veges/fruit and you've now been downloaded to a basic refrigerator. This is a pretty clear downgrade, and you'll lose money as your produce will spoil faster.




Not acceptable and introduces consequential loss from a poor repair.  


22198 posts

Uber Geek

Lifetime subscriber

  #2360378 25-Nov-2019 11:20
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That's what I thought. I have sent Electrolux formal notification that the repair doesn't meet an acceptable standard and will await their response.



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