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greaneyr

52 posts

Master Geek
+1 received by user: 3


#298414 15-Jun-2022 17:55
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Hi all

 

I have a less than two-year-old hot water cylinder installation where the limiting stop valve has started leaking. Aftering reading this thread here:

 

https://www.geekzone.co.nz/forums.asp?forumid=141&topicid=215265

 

I removed it and couldn't see anything wrong, so reinstalled it then rung Apex support. The guy I spoke to there knew straight away what the issue was. He said it would be a defective artridge, and said they could either send me a replacement part at no charge, or I could get a plumber to replace it and they would cover their costs including labour. I have to say, I was most impressed with their response. 

 

There is a known issue on these units, he said. It's been fixed in newer versions, but clearly mine wasn't new enough.

 

I asked him if I would be able to do it myself, given I had already managed to remove and reinstall the existing one. However, it dawned on me later on today that the new cartridge will, I assume, require the pressure to be adjusted. If it does, I'm not sure I want to be doing this myself.

 

Can anyone shed light on what this replacement will likely entail? Is it just a remove/replace, or will the new unit mean it has to be recalibrated for correct pressure?

 

Thanks

 

Richard


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greaneyr

52 posts

Master Geek
+1 received by user: 3


  #2931037 17-Jun-2022 17:15
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For anyone who might be curious, I rang Apex back and they said there's no need to worry about recalibrating the pressure. The valve is set at the pressure on the label, and can be adjusted with the adjuster, but the default pressure is fine.

 

 

 

Reow


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