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timmmay

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#299374 3-Sep-2022 14:31
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Our 11 year old Bosch dishwasher has failed with an E15 code "internal leak". We've already had the repairman out twice in the past six months or so, once to replace a handle that failed, once to replace the closing mechanism that failed - both fairly minor. At 11 years old we're not sure it's worth fixing, given it's a minimum of $115 per service visit and we expect this next service visit to be a longer one with more parts required - perhaps a few hundred dollars. If we fix this we wonder if something even more expensive if going to fail in six months, given it's been run once or twice a day for 12 years. How long have people found Bosch German made dishwashers last?


We can get a Samsung Dishwasher DW60M6055 for about $850 after we use discounts and vouchers, compared with the Bosch 6 series which is about $2000. We are only comparing these two exact models, no others, not even the cheaper or more expensive Bosch models. Does anyone have any experience with the Samsung dishwashers, particularly around reliability?


Consumer says the Samsung performs well, with very good cleaning and decent drying, and that it has no obvious bad points. 



Any opinions whether we should get the current one which generally works well other than this fault repaired, get the new Bosch, or get the Samsung?

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lxsw20
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  #2962688 3-Sep-2022 15:34
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Consumer don't look into longevity or long term parts supply AFAIK.

 

I was recently looking for a cheap dishwasher and was told to go with a $600 Euromade over the Samsung because of quality issues. I'm planning to sell the house within 2 years so didn't make sense to spend lots.

 

 

 

https://www.productreview.com.au/listings/samsung-dw60h6050fs - different model, but as you can see, not exactly outstanding reviews.




timmmay

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  #2962705 3-Sep-2022 16:11
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Interesting, thanks. I wonder if we should just get the new Bosch for about $2,000, or let the servicemen come out this week and give us his opinion on whether it's worth repairing. When he came out a few weeks ago I asked if there's anything else that usually needs repairing or if we should just get another one and he said it was good

lxsw20
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  #2962707 3-Sep-2022 16:18
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My folks Series 6 needed a new pump last year at about $800 parts and labour. The guy reccomended repairing because it will be a better machine than a new $800 machine. Less waste in the landfill, too.




  #2962824 3-Sep-2022 17:57
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Normally cleaning the filter fixes that error.

neb

neb
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  #2962855 3-Sep-2022 19:55
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timmmay: Any opinions whether we should get the current one which generally works well other than this fault repaired, get the new Bosch, or get the Samsung?

 

 

If it's that old and the error is an internal leak you're probably better off getting a new one. The devil's bargain with getting expensive/high-end European whiteware and cars is that when there are problems there are few people here who really know how to repair them. There's the authorised agents who will mostly just randomly swap out parts at several hundred dollars a pop and tell you it's fixed until it comes up again, and then there's hard-to-find non-authorised repairers who actually know what they're doing but hard to find and hard to get in in any kind of reasonable time frame. "internal leak" sounds like the sort of issue where you'll be putting the Bosch service agent's kids through college unless you can find someone who knows where to silicone in the 15-cent (non-Bosch-approved) gasket that actually fixes the issue.

timmmay

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  #2962885 3-Sep-2022 21:20
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Bosch service is excellent, I've had the same guy out each time and he seems to know his stuff. Of course I did tell him what the fault was each time and which part was required but he seems very competent.

That's the puzzle right, it might be an easy $200 fix and it's good for ten more years, it might be $500 every six months.

  #2962917 4-Sep-2022 06:02
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Have you checked the filters. We have had this problem twice and the fix is easy.
Check this website
https://mixrepairs.co.uk/bosch-dishwasher-error-code-e15/

 
 
 
 

Trade NZ and US shares and funds with Hatch (affiliate link).
timmmay

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  #2962919 4-Sep-2022 07:39
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Thanks, I'll have a look at the filters and such later on. 🙂

tecnam2003
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  #2963030 4-Sep-2022 12:51
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Hi...........

 

 

 

before you go spending lots of money...this is a common problem and Bosch have a repair kit.

 

BOSCH - 12005744 - Repair set-pump sump-seal (bosch-home.co.nz)

 

its $29.99 and since installing over 2 years ago the problem never re-occurred

 

similar tale with my brother dishwasher.

 

 

 

simple fix complete with detailed instructions

 

 

 

Kevin

 

 

 

 

 

 


timmmay

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  #2963079 4-Sep-2022 13:03
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Thanks Kevin :) Thanks all for the very useful advice.

 

With the help of some excellent youtube videos I've taken the dishwasher apart and removed the water in the base under the float switch, as described here and here. There's also this one about diagnostics and such, I've checked a few things. I'm going to run it again soon to see if I can work out where the water is coming from. Based on that I can get that repair kit, or I might just let the repairman do it if I'm feeling lazy :)


gehenna
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  #2963080 4-Sep-2022 13:12
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We used to have Bosch and Miele but now Samsung for both the washing machine and dryer. I'm impressed with them especially the SmartThings integration.

timmmay

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  #2963124 4-Sep-2022 17:15
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I followed the guides above, cleared out all the water, and ran a cycle. It seemed to be fine and completely dry until near the end when it was pumping water out. I got a photo of where the water came from. It's very low volume, looks to be a few drips, so for now I've stuffed a tea towel in there but that can't stay obviously.

 

@tecnam2003 Kevin do the photos below look like where your leak came from? It's on the right hand side.

 

 

 

 


tecnam2003
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  #2963837 6-Sep-2022 11:24
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HI

 

Yes that exactly the site of the leak....

 

I originally dried out the tray but it did return (after a couple of weeks I think) and that was when I found the repair kit details.

 

the fix is, Im sure a permanent solution.

 

good luck

 

 

 

Kevin

 

 

 

 


timmmay

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  #2963849 6-Sep-2022 11:55
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Thanks Kevin. We have Bosch booked for Thursday, I think I'll leave them to do it. Sure it costs an extra $100 but sometimes it's worth it for the experience and the time. Plus I lost one of the screws required to assemble the dishwasher and they should hopefully have spares!


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