Kitchen Things in receivership

Forums › Home Workshop DIY › Kitchen Things in receivership

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#321477 20-Aug-2025 13:18

20/8/25 Kitchen Things in receivership as losses mount | RNZ News

I note that currently their website is still live and seemingly processing orders. Mod, you may want to post a link to this thread in Finance to catch all that are interested.

And this is after I paid for a new oven from them yesterday! I'm not sure of the legal situation, but if the receivership was anounced to day, I would have thought they should not have been accepting orders yesterday. As my current oven is pretty dead, not sure I can wait for the receivership issues to be actioned.

I've asked my bank to dispute the payment and get a recall, but I'm not hopeful on that at all.

So much for supporting a NZ business.

Asteros

363 posts

Ultimate Geek
+1 received by user: 189

#3405843 20-Aug-2025 13:41

If you paid via Credit Card or Visa/Mastercard Debit Card your chargeback will be accepted and money will be returned to you.

richms

29098 posts

Uber Geek
+1 received by user: 10208

Trusted

Lifetime subscriber

#3405844 20-Aug-2025 13:43

The people operating the website and taking orders yesterday would probably not have known. These things are actioned quickly without warning to stop the mysterious "misplacement" of things that the receiver will want to sell to settle debts.

Do the chargeback if you used a card, if it was a bank transfer then you are most likely just another unsecured creditor.

Richard rich.ms

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#3405849 20-Aug-2025 14:33

@richms Yeah, unfortunately it was bank transfer. Busy trying all the options, but like you say, just another unsecured creditor.

Asteros

363 posts

Ultimate Geek
+1 received by user: 189

#3405856 20-Aug-2025 14:46

That's terrible for you. I hope you'll get your oven from the receivers. Was there a fee to pay by credit card when you bought it?

Handle9

11924 posts

Uber Geek
+1 received by user: 9675

Trusted

Lifetime subscriber

#3405910 20-Aug-2025 18:52

The good news is it's a receivership rather than a liquidation. They are looking to try and sell as a going concern. This gives a much better chance of your goods being delivered.

I hope it works out ok, fingers crossed.

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#3405978 21-Aug-2025 09:31

Thanks for the words of encouragement, it's now just a waiting game although at some point we will need to decide how long we can live without a working oven. It can take months sometimes for these things to get sorted out.

The people I really feel for are those who are taken to the cleaners for large amounts, e.g. when a house builder goes bust. The money I've got tied up is small beer in comparison.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Daynger

444 posts

Ultimate Geek
+1 received by user: 313

#3406040 21-Aug-2025 11:28

You could try going in to branch and talking to the salesperson and seeing if you can get delivery pushed or a refund.

Might be worth the 15min of effort.

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#3406041 21-Aug-2025 11:36

The branches are all closed.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Handle9

11924 posts

Uber Geek
+1 received by user: 9675

Trusted

Lifetime subscriber

#3411733 6-Sep-2025 02:01

@martingz how are you getting on? It appears from media reports they have tried to satisfy orders and now have a stock fire sale.

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#3411794 6-Sep-2025 10:13

So far, no positive news. Our purchase was not held by Kitchen Things but was to be provided by a third party, so cannot be provided out of their stock. At this stage it's a waiting game.

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#3411799 6-Sep-2025 10:45

This seems like a different situation now? So who was the third party?

You have a contract with the third party to provide you a product that you ordered?

The third party is now an unsecured creditor of kitchen things.

INAL: but it appears the third party you ordered from is required to provide you the oven that you ordered from them or providing a refund as they cant source the specific product.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Geekzone

Want to support Geekzone and browse the site without the ads? Subscribe to Geekzone now (monthly, annual and lifetime options).

MartinGZ

376 posts

Ultimate Geek
+1 received by user: 128

Subscriber

#3411868 6-Sep-2025 13:44

@mentalinc. I'm not going to go into the details here, my OP was really just a public service announcement. I'm just going to let the receivers get on with their job, hoping that things will get sorted out. Just to clear one thing up, as I stated in OP, my contract was with Kitchen Things. The only thing that has changed is that I've learnt a bit more about how the retail business works.

Handle9

11924 posts

Uber Geek
+1 received by user: 9675

Trusted

Lifetime subscriber

#3411897 6-Sep-2025 16:28

mentalinc:

You have a contract with the third party to provide you a product that you ordered?

Handle9

11924 posts

Uber Geek
+1 received by user: 9675

Trusted

Lifetime subscriber

#3411902 6-Sep-2025 16:36

MartinGZ:

So far, no positive news. Our purchase was not held by Kitchen Things but was to be provided by a third party, so cannot be provided out of their stock. At this stage it's a waiting game.

Bugger, that's not a good result so far.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#3412069 6-Sep-2025 20:14

Handle9:

@martingz how are you getting on? It appears from media reports they have tried to satisfy orders and now have a stock fire sale.

I went to one of the stores today, and calling it a fire sale is a bit of an overstatement. All items had their RRP prices on them, and you had to take a photo of the sku and head over to the cashier to lookup prices.

They were only selling display models, with some stock on the floor still belonging to suppliers / on consignment and therefore not for sale. Of the three Smeg ovens I looked up they were all ~40% off RRP.

Given they were all floor models, with doubts around the ability to have a warranty honoured, and the price not being that amazing I passed.

I appreciate they catored for a specific audience, but seeing stainless steel sinks going for $4300, it's not surprising they struggled to make their business viable.

Shoutout to the two staff on duty, they looked like they had rough day!