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Forums › Online streaming services › Disney plus ‘Service not available’ on iPhone .
CeeGee

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#289735 26-Sep-2021 11:43
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Disney Plus has just stopped working on mobile apps - Android & iOS. Still works fine on the Smart TV. Any Ideas?




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clinty
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  #2784412 26-Sep-2021 11:57
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Are you using your ISP's DNS servers or a third party? The smart TV may be using "baked-in" DNS

 

Can you access from a PC on the same network?

 

 

 

Clint

 

 

 

 



CeeGee

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  #2784695 26-Sep-2021 21:42
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Thanks Clint,

It’s the same on Apple TV, Mac, and windows machines. Looks like you’ve identified the problem. Any ideas about the solution?

Cheers,
Charlie




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CeeGee

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  #2784696 26-Sep-2021 21:50
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Sorry, Clint. I didn’t answer your first question . I must be using the Internet providers DNS, router is ‘out of the box’. Sorry, I’m not tech savy enough to know much more.

Cheers
Charlie




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20



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  #2784698 26-Sep-2021 21:51
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Your ISP?

fearandloathing
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  #2784719 27-Sep-2021 08:01
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I had a similar issue on my iPhone where the phone would not play any DRM content, Disney plus or the TV app, it was fixed with a restart of the phone.

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  #2784724 27-Sep-2021 08:37
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@CeeGee What basic fault checking have you done?

 
 
 
 

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freitasm
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  #2784728 27-Sep-2021 08:51
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The OP already mentioned it's all machines:

 

CeeGee: 

It’s the same on Apple TV, Mac, and windows machines.

 

 

@CeeGee please restart the router and all your devices. Then try again.




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CeeGee

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  #2785111 27-Sep-2021 17:49
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freitasm:

The OP already mentioned it's all machines:


CeeGee: 

It’s the same on Apple TV, Mac, and windows machines.



@CeeGee please restart the router and all your devices. Then try again.



Runs ok on my phone from my work network.

logged out of Disney + on all devices, shut them all down. Restarted router, restarted phone & logged in but didn’t make any progress. Deleted and reinstalled app on phone, still no joy




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

clinty
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  #2785113 27-Sep-2021 17:59
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Who is your ISP? 

 

 

 

Clint

CeeGee

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  #2785196 27-Sep-2021 19:39
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clinty:

 

Who is your ISP? 

 

Clint

 



ISP = Nova - Energy Co that was formerly Hawkes Bay Power




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

CeeGee

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  #2785208 27-Sep-2021 20:37
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It occurs to me that this issue started on Sunday after daylight saving started. Any connection?

Charlie




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DjShadow
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  #2785209 27-Sep-2021 20:40
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Does the app throw any errors/codes when opening the app or trying to play anything?

CeeGee

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  #2785341 27-Sep-2021 21:46
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DjShadow:

 

Does the app throw any errors/codes when opening the app or trying to play anything?

 

 

 

 

"Service Unavailable   Disney + is not available at your location."

 

 

 

No error codes

 

 

 

I've found I can log in & start movies etc using mobile data, then turn wireless back on & it still works OK.

 

 

 

 




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

clinty
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  #2785345 27-Sep-2021 21:55
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CeeGee:

 

DjShadow:

 

Does the app throw any errors/codes when opening the app or trying to play anything?

 

 

"Service Unavailable   Disney + is not available at your location."

 

No error codes

 

I've found I can log in & start movies etc using mobile data, then turn wireless back on & it still works OK.

 



When you click on the link below, where does it show your location?

https://www.whatismyip.com/

Clint

CeeGee

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  #2785380 28-Sep-2021 07:29
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When you click on the link below, where does it show your location?

https://www.whatismyip.com/ 

Clint

Shows Wellington, Wtgn New Zealand




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