Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Online streaming services › Disney plus ‘Service not available’ on iPhone .
CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

#289735 26-Sep-2021 11:43
Send private message

Disney Plus has just stopped working on mobile apps - Android & iOS. Still works fine on the Smart TV. Any Ideas?




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
clinty
1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

  #2784412 26-Sep-2021 11:57
Send private message

Are you using your ISP's DNS servers or a third party? The smart TV may be using "baked-in" DNS

 

Can you access from a PC on the same network?

 

 

 

Clint

 

 

 

 



CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2784695 26-Sep-2021 21:42
Send private message

Thanks Clint,

It’s the same on Apple TV, Mac, and windows machines. Looks like you’ve identified the problem. Any ideas about the solution?

Cheers,
Charlie




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2784696 26-Sep-2021 21:50
Send private message

Sorry, Clint. I didn’t answer your first question . I must be using the Internet providers DNS, router is ‘out of the box’. Sorry, I’m not tech savy enough to know much more.

Cheers
Charlie




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20



Linux
12181 posts

Uber Geek
+1 received by user: 8475

Trusted
Lifetime subscriber

  #2784698 26-Sep-2021 21:51
Send private message

Your ISP?

fearandloathing
537 posts

Ultimate Geek
+1 received by user: 206

ID Verified
Lifetime subscriber

  #2784719 27-Sep-2021 08:01
Send private message

I had a similar issue on my iPhone where the phone would not play any DRM content, Disney plus or the TV app, it was fixed with a restart of the phone.

Linux
12181 posts

Uber Geek
+1 received by user: 8475

Trusted
Lifetime subscriber

  #2784724 27-Sep-2021 08:37
Send private message

@CeeGee What basic fault checking have you done?

 
 
 
 

Shop now at Mighty Ape (affiliate link).
freitasm
BDFL - Memuneh
80652 posts

Uber Geek
+1 received by user: 41037

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #2784728 27-Sep-2021 08:51
Send private message

The OP already mentioned it's all machines:

 

CeeGee: 

It’s the same on Apple TV, Mac, and windows machines.

 

 

@CeeGee please restart the router and all your devices. Then try again.




Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies 

 

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

 

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2785111 27-Sep-2021 17:49
Send private message

freitasm:

The OP already mentioned it's all machines:


CeeGee: 

It’s the same on Apple TV, Mac, and windows machines.



@CeeGee please restart the router and all your devices. Then try again.



Runs ok on my phone from my work network.

logged out of Disney + on all devices, shut them all down. Restarted router, restarted phone & logged in but didn’t make any progress. Deleted and reinstalled app on phone, still no joy




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

clinty
1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

  #2785113 27-Sep-2021 17:59
Send private message

Who is your ISP? 

 

 

 

Clint

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2785196 27-Sep-2021 19:39
Send private message

clinty:

 

Who is your ISP? 

 

Clint

 



ISP = Nova - Energy Co that was formerly Hawkes Bay Power




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2785208 27-Sep-2021 20:37
Send private message

It occurs to me that this issue started on Sunday after daylight saving started. Any connection?

Charlie




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).
DjShadow
4222 posts

Uber Geek
+1 received by user: 1322

ID Verified
Trusted
Subscriber

  #2785209 27-Sep-2021 20:40
Send private message

Does the app throw any errors/codes when opening the app or trying to play anything?

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2785341 27-Sep-2021 21:46
Send private message

DjShadow:

 

Does the app throw any errors/codes when opening the app or trying to play anything?

 

 

 

 

"Service Unavailable   Disney + is not available at your location."

 

 

 

No error codes

 

 

 

I've found I can log in & start movies etc using mobile data, then turn wireless back on & it still works OK.

 

 

 

 




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

clinty
1201 posts

Uber Geek
+1 received by user: 402

Lifetime subscriber

  #2785345 27-Sep-2021 21:55
Send private message

CeeGee:

 

DjShadow:

 

Does the app throw any errors/codes when opening the app or trying to play anything?

 

 

"Service Unavailable   Disney + is not available at your location."

 

No error codes

 

I've found I can log in & start movies etc using mobile data, then turn wireless back on & it still works OK.

 



When you click on the link below, where does it show your location?

https://www.whatismyip.com/

Clint

CeeGee

77 posts

Master Geek
+1 received by user: 5

Lifetime subscriber

  #2785380 28-Sep-2021 07:29
Send private message

When you click on the link below, where does it show your location?

https://www.whatismyip.com/ 

Clint

Shows Wellington, Wtgn New Zealand




IBM PC, 128 KB RAM, Twin 320 Kb floppy drives, PC-DOS 1.1. A real step up from the VIC 20

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright