Spark Sport: Rugby World Cup 2019

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#2274787 11-Jul-2019 19:14

kiwiharry:

tdgeek:

networkn:

In my view Spark Sport should be handling commercial installs, particularly, in the same way. It's a huge undertaking, but one that at the time of fighting for the rights, should have been planned for.

I will ask tomorrow on that.

I think they are taking a hands-off approach for commercial premises.

They have this dedicated web page for them. https://help.sparksport.co.nz/commercial-premises

Also they have this. https://downloads.sparksport.co.nz/get-match-fit.pdf Hmmm....Wonder where we've heard the "Get Match Fit" slogan before?

Ok, I wont bother, you know more than me.

Loismustdye

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#2274906 11-Jul-2019 23:26

kiwiharry:
ARIKIP:
Batman: Can you get Spark Sports on LG WebOS tv?

Nope not yet. Im still waiting so i can use it on my OLED.

I'm waiting too.

Waiting here as well, if it’s not there the week before it’s due to start we will cancel our subscription to it.

freitasm

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#2282834 24-Jul-2019 14:44

Just received:

With just two months to go until Rugby World Cup 2019™, Spark Sport wants to make sure that everyone who wants to watch the tournament is ready to go.

Head of Spark Sport, Jeff Latch says lots of New Zealanders have already purchased their Tournament Pass, but many rugby fans still need to get prepared for kick-off.

“We know many people will already know what to do when it comes to streaming, but we know for many it might be their first time setting up a streaming device or Smart TV. We want to encourage those who are not familiar with streaming services to get set up now.

“People shouldn’t wait until the tournament starts to get set up, as it’ll be a lot more difficult to help them at that stage. Even though we’ve set up a Spark Sport care team who can help those who need it, we know they will be inundated with help requests closer to the date – so our message is to get sorted now.

“To incentivise people to get ready early, tournament pass holders get instant access to previous Rugby World Cup™ matches and exclusive past player and coach interviews as soon as they purchase so they can test the app on their chosen device well before kick-off.”

For in home set up assistance

The majority of people should be able to get set up with Spark Sport without help – but for those who are struggling Spark has set up an in-home set up service for Rugby World Cup 2019™.

The $149 Spark service includes a Spark rep walking customers through their broadband connection, testing their connection speed, setting up any streaming devices and demonstrating Spark Sport. Customers interested in this service should call 08004SETUP.

For those wanting to get connected but are not Spark customers, Noel Leeming, Harvey Norman and Geeks on Wheels have all set up dedicated in-home Spark Sport solution services as New Zealand readies for Rugby World Cup 2019™.

Each have teams that will arrange a time to visit the customers home to discuss and set up Spark Sport. This includes internet speed tests, making sure the households tech is set up correctly and then teaching the customer how to easily watch Spark Sport on their preferred device to ensure they will be comfortable to do it on their own. People wanting in home assistance should go to each providers website or visit in store to get a quote.

Age Concern Chief Executive, Stephanie Clare says “When it comes to learning about new technology it is really important to be informed - take up the education on offer and ask for help if you need guidance. It could also be a good way to share some time and learn skills with a family member, friend or neighbour.

“It’s great to hear Spark Sport and these tech providers have in-home services that will help people, especially older New Zealanders, who might not know where to start to get set up for streaming. With a bit of help, we know a lot of older people will get Rugby World Cup ready.”

The key things for people new to streaming to remember are:

Make sure your broadband is ready to stream. You don’t need to be on fibre, but you do need to have a quality broadband connection that is capable of streaming live content. Check if you’re streaming ready now.
Decide what you will use to watch the RWC and test the Spark Sport app on it – available on mobile, tablet, laptop or PC – or if you want to watch on a big screen, a Google Chromecast, an Apple TV, a Freeview A2 Recorder or Smart VU Streaming Device or a Smart TV (2017 or more recent, Samsung, Sony and Panasonic currently available, LG coming soon).
Purchase a Spark Sport RWC Tournament Pass at sparksport.co.nz and then make sure you’ve got the app on the device you want to watch from.
People unfamiliar with streaming who want to watch Rugby World Cup 2019™ on Spark Sport should contact the Spark Sport team on live chat or email at help.sparksport.co.nz for help or head to a Spark store where staff will be able to walk you through your options.
Spark Sport has a suite of resources available to people and/or organisations, including a comprehensive instruction booklet, an easy-to-digest one page summary, short form and long form articles, and help videos fronted by Scotty Stevenson or people can stop by your local SeniorNet or Age Concern centre to pick up help booklets and resources.

networkn

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#2282836 24-Jul-2019 14:48

That's looking a lot better from Spark. I still think it's a bit later than it should have been, but at least now they have a site which does a step by step thing, with a speedtest being number 1.

Batman

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#2282841 24-Jul-2019 14:57

LG coming soon ... hmm ...

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#2282842 24-Jul-2019 14:57

Wondering if it's possible to somehow sideload a Samsung app?

ockel

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#2282876 24-Jul-2019 15:36

networkn:

That's looking a lot better from Spark. I still think it's a bit later than it should have been, but at least now they have a site which does a step by step thing, with a speedtest being number 1.

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....

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#2282879 24-Jul-2019 15:47

ockel:

networkn:

That's looking a lot better from Spark. I still think it's a bit later than it should have been, but at least now they have a site which does a step by step thing, with a speedtest being number 1.

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....

i would guess there is a lot of people who now think Sky wasnt so bad

Common sense is not as common as you think.

KrazyKid

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#2282892 24-Jul-2019 16:00

Quote

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....
/Quote

Not sure that's fair.

Yes $80 (or whatever it cost to sign up).
You had to pay to watch it on Sky after all.

But the rest is optional extras effectively.

I know a few people who will what it on their phones and many people have existing devices in the house connected to the TV.
Most people watch TV on demand and Netflix these days. That device should cover them.
Even if they have to buy a new device they will use it after the RWC so the full $60 can't be considered a cost they pay.

And as for those who choose to get help setting up there internet, I can't believe many don't have a child/friend/neighbor who will help them for free.
It's low level tech help and I'll be amazed if they don't know someone they can ask.
For those who don't $149 sounds like it is set a high enough to make sure the person really can't find someone to help them.

(Coverage for those in poor internet service areas is another issue though)

01EG

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#2282960 24-Jul-2019 16:45

Will do it for $100 not $149 in Wellington :D

tdgeek

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#2282997 24-Jul-2019 18:28

vexxxboy:

ockel:

networkn:

That's looking a lot better from Spark. I still think it's a bit later than it should have been, but at least now they have a site which does a step by step thing, with a speedtest being number 1.

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....

i would guess there is a lot of people who now think Sky wasnt so bad

Hooray I'm vindicated after all these years!!!

We have had SVOD for ages. Were there issues here when Netflix arrived? Not that Im aware of. Yes, sport, and rugger is not the same, there will be more oldies that need to get with it. I have Sky, I like Sky, it's easy. But many cannot afford $100 per month. Now, many cannot manage SVOD. Same issue. So we get them up to speed. On the glass half full side, many will, get up to speed for RWC, then be set for more sports to go SVOD.Plus Netflix, "hey this is cool", and so on.

Its ironic that most of us here have been there done that with tech. 56k modems. DSL, pirating. Its no different.

tdgeek

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#2283000 24-Jul-2019 18:32

KrazyKid:

Quote

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....
/Quote

Not sure that's fair.

Yes $80 (or whatever it cost to sign up).
You had to pay to watch it on Sky after all.

But the rest is optional extras effectively.

I know a few people who will what it on their phones and many people have existing devices in the house connected to the TV.
Most people watch TV on demand and Netflix these days. That device should cover them.
Even if they have to buy a new device they will use it after the RWC so the full $60 can't be considered a cost they pay.

And as for those who choose to get help setting up there internet, I can't believe many don't have a child/friend/neighbor who will help them for free.
It's low level tech help and I'll be amazed if they don't know someone they can ask.
For those who don't $149 sounds like it is set a high enough to make sure the person really can't find someone to help them.

(Coverage for those in poor internet service areas is another issue though)

What I bolded, nailed it!

We have all done this. Tape, CD, DVD blah blah. For those not up to speed there is easy help everywhere. A basic Android box or ATV4 32Gb sorts it. Id not want to introduce newbies to CC or Airplay. They need a remote.

ockel

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#2283014 24-Jul-2019 18:53

tdgeek:

KrazyKid:

Quote

So now its $80 for the content, $60+ for CPE to watch it and $149 to get it properly setup? Starting to look a lot more expensive for consumers than Spark first claimed.....
/Quote

Not sure that's fair.

Yes $80 (or whatever it cost to sign up).
You had to pay to watch it on Sky after all.

But the rest is optional extras effectively.

I know a few people who will what it on their phones and many people have existing devices in the house connected to the TV.
Most people watch TV on demand and Netflix these days. That device should cover them.
Even if they have to buy a new device they will use it after the RWC so the full $60 can't be considered a cost they pay.

And as for those who choose to get help setting up there internet, I can't believe many don't have a child/friend/neighbor who will help them for free.
It's low level tech help and I'll be amazed if they don't know someone they can ask.
For those who don't $149 sounds like it is set a high enough to make sure the person really can't find someone to help them.

(Coverage for those in poor internet service areas is another issue though)

What I bolded, nailed it!

We have all done this. Tape, CD, DVD blah blah. For those not up to speed there is easy help everywhere. A basic Android box or ATV4 32Gb sorts it. Id not want to introduce newbies to CC or Airplay. They need a remote.

And yet there is a need by the two biggest telcos to launch a paid help visit. Ironic that its the same price regardless of whether you're a Spark customer and served internally - or a non-Spark customer and served by a 3rd party. If there wasnt a need why would the non-Spark telco be actively promoting the service? Perhaps the CSR's amongst the telcos can shed some anecdotal evidence. Perhaps the app reviews shed some light on how spotty the end result it?

And plenty of people (even on this site) asking what CPE they need and debating the cost of an AppleTV vs CC esp if their TV is not supported. Clearly those [techy minded] people havent discovered streaming yet - so what proportion of the genpop?

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tdgeek

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#2283019 24-Jul-2019 19:00

ockel:

And yet there is a need by the two biggest telcos to launch a paid help visit. Ironic that its the same price regardless of whether you're a Spark customer and served internally - or a non-Spark customer and served by a 3rd party. If there wasnt a need why would the non-Spark telco be actively promoting the service? Perhaps the CSR's amongst the telcos can shed some anecdotal evidence. Perhaps the app reviews shed some light on how spotty the end result it?

And plenty of people (even on this site) asking what CPE they need and debating the cost of an AppleTV vs CC esp if their TV is not supported. Clearly those [techy minded] people havent discovered streaming yet - so what proportion of the genpop?

If the Spark help was cheaper that's anti competitive. May be seen as weighing down the scales

Its known that streaming is widespread, but its not 100% spread. RWC happens now to be streamed. So there will be those that need help. In the last there were those that had to go to pub to see it. In the future you will likely find that other sports or events are streamed. If nothing else, this is giving those that are not tech, a kick start. Is that so bad?

ockel

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#2283022 24-Jul-2019 19:06

tdgeek:

ockel:

And yet there is a need by the two biggest telcos to launch a paid help visit. Ironic that its the same price regardless of whether you're a Spark customer and served internally - or a non-Spark customer and served by a 3rd party. If there wasnt a need why would the non-Spark telco be actively promoting the service? Perhaps the CSR's amongst the telcos can shed some anecdotal evidence. Perhaps the app reviews shed some light on how spotty the end result it?

And plenty of people (even on this site) asking what CPE they need and debating the cost of an AppleTV vs CC esp if their TV is not supported. Clearly those [techy minded] people havent discovered streaming yet - so what proportion of the genpop?

If the Spark help was cheaper that's anti competitive. May be seen as weighing down the scales

Its known that streaming is widespread, but its not 100% spread. RWC happens now to be streamed. So there will be those that need help. In the last there were those that had to go to pub to see it. In the future you will likely find that other sports or events are streamed. If nothing else, this is giving those that are not tech, a kick start. Is that so bad?

No, not bad at all. Just adding to the cost of those that want to watch a 6 week tournament. My initial comment was that its not so cheap anymore. Certainly not as cheap for some as Spark were claiming.

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