Netflix has suddenly geoblocked me on my Roku

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18 posts

Geek

#1197290 14-Dec-2014 16:55

Ok, so I got it all working
I had to go back to my old telecom thomson 585v7 router as I was able to set static routes via telnet.

I tried lots of different things, but in the end, the settings that worked were:
8.8.8.0/24 192.168.1.254 LocalNetwork 0
8.8.4.0/24 192.168.1.254 LocalNetwork 0

only netflix on Roku wasn't working.

If stuff isn't working on other devices, then log into the web interface for netflix and "log out of all devices"

LazyDr

262 posts

Ultimate Geek

#1197475 14-Dec-2014 22:29

Logged out of all devices via Netflix website, still stays logged in on all devices!

Tried intf=PPPoE, no joy

Tried using metric=0, no joy

Really doing my head in! Managed to fudge up the internet connection a couple of times, but have it back to status quo now (all devices can access internet, PC can watch Netflix, nothing else can)

Lost as to my next option/s

slowblink

18 posts

Geek

#1197530 15-Dec-2014 08:28

hmm..
if it stays logged in, then clear the cache and cookies on browsers where you can after "logging out of all devices"

try intf =LocalNetwork. That's what mine is.

oh, and mine didn't work until I sent the static route to my gateway (the ip of my modem). Before that when I sent it some other address on the lan, if failed.

Full Disclosure: I'm very far from an expert, and this feels like the blind leading the blind...

LazyDr

262 posts

Ultimate Geek

#1197628 15-Dec-2014 11:08

I can definitely ascribe to being blind when it comes to this stuff, have learnt a lot over the last couple of days while fiddling, but still very amateur.

Although I used intf=PPPoE, when I bring up the rtlist, it says Localnetwork, and I've used gateway=192.168.1.254 which is the modem ip (same as yours).

Any reason why you used 8.8.8.0 etc instead of 8.8.8.8?

[Edit] Further info, if I ping 8.8.8.8 or 8.8.4.4 I get 50% packet success. Should I be getting 0% if set up correctly?

michaelmurfy

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#1197647 15-Dec-2014 11:16

LazyDr: To add a little more info, the devices i'm accessing Netflix on are PC, Nexus 7, Samsung Note 4 and Roku 3. All of them were working well until a few days ago. Yesterday and today, the PC and Nexus 7 were able to access Netflix, but other devices came up with a regional error notice. On the Nexus 7, sound had become crackly, and when pushing the back button to exit a program, the app would crash. I attributed that to the 5.0.1 update, but just now uninstalled and reinstalled the Netflix app, and now get a regional error notice on that as well.

Frustrating! So the only thing that can stream Netflix now is my laptop.

All Netflix apps have been updated to use Google DNS so you need to add static routes in your router to forward Google DNS to your unblocking provider.

Plenty of instructions online to do so.

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slowblink

18 posts

Geek

#1197659 15-Dec-2014 11:43

I used the telnet commands to set the route in the thomson 587. When I entered 8.8.8.8 it barfed, but continued. When I displayed the new setup, it came up as 8.8.8.0/24 and 8.8.4.0/24
So again, nothing explicit, just following my nose

trig42

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#1197662 15-Dec-2014 11:45

michaelmurfy:
LazyDr: To add a little more info, the devices i'm accessing Netflix on are PC, Nexus 7, Samsung Note 4 and Roku 3. All of them were working well until a few days ago. Yesterday and today, the PC and Nexus 7 were able to access Netflix, but other devices came up with a regional error notice. On the Nexus 7, sound had become crackly, and when pushing the back button to exit a program, the app would crash. I attributed that to the 5.0.1 update, but just now uninstalled and reinstalled the Netflix app, and now get a regional error notice on that as well.

Frustrating! So the only thing that can stream Netflix now is my laptop.

All Netflix apps have been updated to use Google DNS so you need to add static routes in your router to forward Google DNS to your unblocking provider.

Plenty of instructions online to do so.

When did they do that?

Mine was working fine yesterday from my AppleTV, where I just have the UnoTelly DNS hard coded into the DND on the AppleTV itself. My router is stock standard - no static routes.
I would have thought if it was hard coded in the App, it would override the devise DNS settings? Maybe not.

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LazyDr

262 posts

Ultimate Geek

#1197679 15-Dec-2014 12:18

michaelmurfy:
LazyDr: To add a little more info, the devices i'm accessing Netflix on are PC, Nexus 7, Samsung Note 4 and Roku 3. All of them were working well until a few days ago. Yesterday and today, the PC and Nexus 7 were able to access Netflix, but other devices came up with a regional error notice. On the Nexus 7, sound had become crackly, and when pushing the back button to exit a program, the app would crash. I attributed that to the 5.0.1 update, but just now uninstalled and reinstalled the Netflix app, and now get a regional error notice on that as well.

Frustrating! So the only thing that can stream Netflix now is my laptop.

All Netflix apps have been updated to use Google DNS so you need to add static routes in your router to forward Google DNS to your unblocking provider.

Plenty of instructions online to do so.

I understand what I need to do, and appreciate that there are plenty of instructions online to help, but as you can see from my posts, following those instructions has not helped me so far. Appreciate that you're suggesting a solution and pointing me in the right general direction, but not particularly helpful given my experiences so far.

Am at the point where I could use specific rather then general suggestions

michaelmurfy

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#1198206 16-Dec-2014 06:59

trig42:
michaelmurfy:
LazyDr: To add a little more info, the devices i'm accessing Netflix on are PC, Nexus 7, Samsung Note 4 and Roku 3. All of them were working well until a few days ago. Yesterday and today, the PC and Nexus 7 were able to access Netflix, but other devices came up with a regional error notice. On the Nexus 7, sound had become crackly, and when pushing the back button to exit a program, the app would crash. I attributed that to the 5.0.1 update, but just now uninstalled and reinstalled the Netflix app, and now get a regional error notice on that as well.

Frustrating! So the only thing that can stream Netflix now is my laptop.

All Netflix apps have been updated to use Google DNS so you need to add static routes in your router to forward Google DNS to your unblocking provider.

Plenty of instructions online to do so.

When did they do that?

Mine was working fine yesterday from my AppleTV, where I just have the UnoTelly DNS hard coded into the DND on the AppleTV itself. My router is stock standard - no static routes.
I would have thought if it was hard coded in the App, it would override the devise DNS settings? Maybe not.

I noticed it with the latest updates http://support.unblock-us.com/customer/portal/questions/8464587-latest-android-netflix-app-using-google-dns

Glassboy

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#1198472 16-Dec-2014 15:32

LazyDr:

I understand what I need to do, and appreciate that there are plenty of instructions online to help, but as you can see from my posts, following those instructions has not helped me so far. Appreciate that you're suggesting a solution and pointing me in the right general direction, but not particularly helpful given my experiences so far.

Am at the point where I could use specific rather then general suggestions

My specific advice would be to replace your router with a better one. If you don't want to do that you need to live with its limitations, and also accept that the reason no one is jumping on to tell you how to solve the problem with your router is they have solved the problem (and probably others) by using better equipment.

LazyDr

262 posts

Ultimate Geek

#1198729 16-Dec-2014 22:33

Seems a bit harsh.

When something breaks that has previously been working well, I tend to try and fix it, rather than immediately throw it away and replace it.

I've readily admitted to being uneducated in this stuff, and am just asking if anyone can help. Thought that was an okay thing to do on a geek oriented website? I'm not demanding or expecting help, just asking in case someone is able to.

Unreasonable?

If no one can help, then of course one option is to replace the hardware, but I'd like to at least give it a go first

Otagolad

364 posts

Ultimate Geek

#1198775 17-Dec-2014 06:43

trig42:
michaelmurfy:
LazyDr: To add a little more info, the devices i'm accessing Netflix on are PC, Nexus 7, Samsung Note 4 and Roku 3. All of them were working well until a few days ago. Yesterday and today, the PC and Nexus 7 were able to access Netflix, but other devices came up with a regional error notice. On the Nexus 7, sound had become crackly, and when pushing the back button to exit a program, the app would crash. I attributed that to the 5.0.1 update, but just now uninstalled and reinstalled the Netflix app, and now get a regional error notice on that as well.

Frustrating! So the only thing that can stream Netflix now is my laptop.

All Netflix apps have been updated to use Google DNS so you need to add static routes in your router to forward Google DNS to your unblocking provider.

Plenty of instructions online to do so.

When did they do that?

Mine was working fine yesterday from my AppleTV, where I just have the UnoTelly DNS hard coded into the DND on the AppleTV itself. My router is stock standard - no static routes.
I would have thought if it was hard coded in the App, it would override the devise DNS settings? Maybe not.

I don't have any issue with Netflix and I use it on aTV, Roku 3, PS3 and my PC's - I have my unblock-us DNS settings hard set in my router and not at each device if that makes a difference.

Glassboy

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#1198942 17-Dec-2014 11:00

LazyDr: Seems a bit harsh.
When something breaks that has previously been working well, I tend to try and fix it, rather than immediately throw it away and replace it.

Nothing has actually "broken"; a supplier has reasserted an access control in a more effective manner. You may need more effective technology to circumvent it again.

What you perceive as harsh is me simply being realistic. On the other side of the coin I perceive your attitude as somewhere between arrogant and deluded in expecting that someone will have an exact solution for you to be able to use budget equipment to circumvent an access control.

Normanbykid

23 posts

Geek

#1199009 17-Dec-2014 12:22

Dolts: I couldn't find static routes on the HG659

I blocked mine in parental controls. if you log into router go to Internet - Parental Control - URL Filter and just block goole servers in there. I use getflix and everything including chromecast works fine. I followed the generic instructions on Getflix here https://getflix.zendesk.com/hc/en-gb/articles/202281524-Block-Public-DNS-Overview

Hope it helps.

LazyDr

262 posts

Ultimate Geek

#1199018 17-Dec-2014 12:30

Glassboy:
LazyDr: Seems a bit harsh.
When something breaks that has previously been working well, I tend to try and fix it, rather than immediately throw it away and replace it.

Nothing has actually "broken"; a supplier has reasserted an access control in a more effective manner. You may need more effective technology to circumvent it again.

What you perceive as harsh is me simply being realistic. On the other side of the coin I perceive your attitude as somewhere between arrogant and deluded in expecting that someone will have an exact solution for you to be able to use budget equipment to circumvent an access control.

I'm not here to argue, and if I've come across as deluded or arrogant, that wasn't my intention, and I'll apologize for that. However, as I said, I don't have an expectation, I'm merely asking the question in case help is available. The only assumption I think I've made at this point, is that the equipment I have, while difficult to use as an amateur, is probably capable of doing what I'm asking, and that someone might be able to assist me in doing that.

If you, as a more knowledgeable person in this area, tell me that what I'm asking is just not possible, then that's helpful. It seems from my own internet research that it is possible though, and I figure I must just be doing something wrong along the way while trying to set it up

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