Problems with Netflix on AppleTV and iPad (iMac OK)

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BDFL - Memuneh
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#1231380 4-Feb-2015 21:14

Actually 8.8.0.0 and 8.8.16.16 don't even respond to DNS requests via NSLOOKUP.

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howduz1

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#1231391 4-Feb-2015 21:49

ATV does not send DNS requests to these addresses at all.

Ok, I'm only going on what the getflix/unotelly helpdesk advise me to do.

So static routing is a waste of time?

If you have some clues as to what to do to get netflix back I'm all ears.

Thanks

freitasm

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#1231472 5-Feb-2015 06:54

I don't do static routing. I just drop the packets to those addresses.

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jnimmo

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#1232123 6-Feb-2015 10:18

Yeah, Getflix not working for me. Tried switching to Unblock-US trial and that is working fine

howduz1

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#1232183 6-Feb-2015 12:48

jnimmo: Yeah, Getflix not working for me. Tried switching to Unblock-US trial and that is working fine

Thanks for that info, can you please elaborate on what part of getflix wasn't working? Do you mean the whole thing i.e. unable to view netflix or hulu or anything?

For me, everything works except netflix on Apple TV.

I am trialling unoTelly at moment and have exactly the same problem, if their techs can't fix it I might try unblockus as well.

I did find a workaround and that is to play netflix on the iPad and then airplay that to the apple tv - it works but is a bit cumbersome.

Also, what ISP are you on - not Snap with a fritzbox router by any chance?

Thanks

jnimmo

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#1232186 6-Feb-2015 12:56

Yes on Snap with a Fritz!box.
The Apple TV is able to navigate through Netflix but when I try and play content just get the spinning loading wheel.
Haven't tried it on other devices, or other services on the ATV.
Have setup those 8.8. blocks but hasn't helped

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Spyware

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#1232188 6-Feb-2015 13:08

Netflix via Apple TV sends DNS requests to the server address configured, not to google or anywhere else. I'm running 7.0.3 and using bind9 on a Linux box to provide DNS. netflix.com and netflix.net requests are forwarded to unotelly 103.6.212.24 and 103.1.187.68 and all is working perfectly (via Spark with no static routing configured).

C:\Users\Ross>nslookup netflix.com
Server: tahr64.xxxxxx
Address: 192.168.1.67

Non-authoritative answer:
Name: netflix.com
Addresses: 50.19.210.42
54.204.43.31
23.21.190.124
107.20.151.133
54.204.2.219
23.23.191.68
54.243.253.96
107.20.177.34
174.129.2.58
75.101.139.66
107.20.154.246
54.225.192.83

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Ross>nslookup api-global.netflix.com
Server: tahr64.xxxx
Address: 192.168.1.67

Non-authoritative answer:
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Addresses: 98.142.141.9
107.167.89.138
69.197.152.10
173.208.224.10
63.143.56.132
Aliases: api-global.netflix.com

C:\Users\Ross>nslookup api-global.netflix.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: api-global.us-west-2.prodaa.netflix.com
Addresses: 2620:108:700f::36f5:5867
54.245.107.146
Aliases: api-global.netflix.com
api-global.us-west-2.netflix.com

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howduz1

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#1232222 6-Feb-2015 14:31

Spyware: Netflix via Apple TV sends DNS requests to the server address configured, not to google or anywhere else. I'm running 7.0.3 and using bind9 on a Linux box to provide DNS. netflix.com and netflix.net requests are forwarded to unotelly 103.6.212.24 and 103.1.187.68 and all is working perfectly (via Spark with no static routing configured).

Thanks Ross for your detailed response however, I'm none the wiser, can you please offer some advice on a possible solution and/or explain in layman terms why it might have stopped working all of a sudden? If I have the same DNS (unotelly) setup as you it should work (it used to) but is not now.

Could it be a Snap thing?

Many thanks for helping but i'm afraid a bunch of numbers doesn't do much for me.

howduz1

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#1232223 6-Feb-2015 14:38

jnimmo: Yes on Snap with a Fritz!box.
The Apple TV is able to navigate through Netflix but when I try and play content just get the spinning loading wheel.
Haven't tried it on other devices, or other services on the ATV.
Have setup those 8.8. blocks but hasn't helped

Thanks mate, so glad there's someone else with the same fault (although sorry you do but you know what I mean), thought I was going mad. Common denominator looks like snap/fritzbox although I think you said you got it working on ublockus so I don't know what to think now.

I've been escalated to "level 2 support" on both getflix and unotelly so I'll give them a couple of days to try and nut it out then I'll try unblockUS myself.

cheers

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#1232225 6-Feb-2015 14:50

If you do an nslookup api-global.netflix.com what addresses are returned in response.

howduz1

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#1232230 6-Feb-2015 15:19

Spyware: If you do an nslookup api-global.netflix.com what addresses are returned in response.

Server: 103.6.212.24
Address: 103.6.212.24#53

api-global.netflix.com canonical name = api-global.netflix.com.netflix-cluster.unostructure.com.
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 63.143.56.132
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 173.208.224.10
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 98.142.141.9
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 107.167.89.138
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 69.197.152.10

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jarledb

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#1232236 6-Feb-2015 15:37

howduz1:
Could it be a Snap thing?

Probably not. I am using Unotelly on Snap and have no problems.

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howduz1

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#1232240 6-Feb-2015 16:32

jarledb:
howduz1:
Could it be a Snap thing?

Probably not. I am using Unotelly on Snap and have no problems.

Hmmm, 7390 fritzbox router? If so can I trouble you for your static routing (if any) and do you have unotelly DNS setup in your apple TV?

thanks

freitasm

BDFL - Memuneh
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#1232241 6-Feb-2015 16:33

howduz1:
Spyware: If you do an nslookup api-global.netflix.com what addresses are returned in response.

Server: 103.6.212.24
Address: 103.6.212.24#53

api-global.netflix.com canonical name = api-global.netflix.com.netflix-cluster.unostructure.com.
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 63.143.56.132
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 173.208.224.10
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 98.142.141.9
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 107.167.89.138
Name: api-global.netflix.com.netflix-cluster.unostructure.com
Address: 69.197.152.10

This seems to match what I have on my non-Snap connection:

Name: api-global.netflix.com.netflix-cluster.unostructure.com
Addresses: 98.142.141.9
173.208.224.10
107.167.89.138
69.197.152.10
63.143.56.132
Aliases: api-global.netflix.com

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howduz1

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#1232256 6-Feb-2015 16:38

This seems to match what I have on my non-Snap connection:

OK, thanks but what does that mean? I can fumble my way through most technical things but router speak is not one of them. What do I do with that information (those IP numbers).

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