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Forums › Online streaming services › Global Mode - Orcon/Slingshot cancellation phone call
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sbiddle
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  #1359650 5-Aug-2015 20:39
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ajw: @sbiddle

Perhaps you can give quote some examples.


There is nothing more to say. It's Hosting Direct. End of story. If you're in the industry you either love them or truly despise them.



ajw

ajw
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  #1359653 5-Aug-2015 20:43
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As you work in the industry could you please enlighten me as to why I should not sign up with this company.

www.hd.net.nz/

freitasm
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  #1359655 5-Aug-2015 20:48
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The topic is about Orcon/Slingshot. Please ask this question in a separate topic.




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bameron
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  #1359804 6-Aug-2015 08:50
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mattwnz:
sbiddle:
Yabanize:
bameron: Hi there,

The offer being made in relation to the withdrawal of Global Mode is the ability to cancel without incurring termination costs if Global Mode was the reason for your sign up.

Global Mode was a free add-on but it did cost us to supply it, so we won't be offering further discounts or free upgrades.

We reckon there is still plenty of value in our plans, so we sincerely hope you decide to stay on board!

Cheers,

Cam


It did cost you you supply it, that's exactly why you should offer discounts, because you no longer have to pay for it yet customers are still paying the same
Divide what it costed you by the number of customers, and reduce the plans by that much


How much do you think Global mode costs? I can tell you it's clearly not as much as you think if you're expecting a discount.




They could say, and then people would be fully informed, rather than speculating.


Yes, I should have clarified that the cost to supply Global Mode doesn't come anywhere close to $5, or indeed a value that could result in any meaningful discount.

It's as simple this: we didn't increase our prices when we launched Global Mode, so we're not going to decrease our prices upon its withdrawal. It was a product we were able to implement with little cost, so we threw it in with our pre-existing plans as a freebie. If we had increased our prices when we launched Global Mode I could understand the argument a bit better, but we didn't, so that argument doesn't really pass muster I'm afraid.

 

As mentioned before, we reckon there is still plenty of value in our plans and we're totally confident customers will still be stoked with what we have to offer. We plan to keep innovating in other areas so we can continue to launch other exciting new products in the future. :)

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