Hi team, 

Apologies for the delay, has been a busy week - We've been working with Apple to make some changes/try and resolve the issue and we believe that as of yesterday afternoon this should be fixed/the feedback we've had so far indicates it is. 

If you are still having issues please contact the relevant helpdesk (Mercury or Now) to raise a ticket, however hopefully should be sorted. 

Appreciate your patience while we worked to resolve it.