Roku 3 / Netflix - Not a good experience so far

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#970363 20-Jan-2014 23:39

LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Just switch to different ISP - problem solved.

BigMal

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#970383 21-Jan-2014 06:22

wasabi2k: Using a VPN does work.... thats what I am doing for my roku.

I got a Cisco 2801 for $20 from graysonline - set that up to do the VPN routing, then set that as the gateway for my netflix devices using DHCP.

Sorry you're correct VPN did work but for me I couldn't get fast enough speeds to stream HD when using a VPN.

dclegg

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#970395 21-Jan-2014 08:04

LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Related to this, is this a VDSL only issue? We're with Telecom but have ADSL, and don't have any issues. I have been wondering if its worth switching to VDSL, but will want to keep the status quo if it will break our NetFlix access.

BigMal

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#970401 21-Jan-2014 08:24

dclegg: [

Related to this, is this a VDSL only issue? We're with Telecom but have ADSL, and don't have any issues. I have been wondering if its worth switching to VDSL, but will want to keep the status quo if it will break our NetFlix access.

This is a good point. Maybe it is a VDSL issue? Anyone know how we'd go about testing this?

I'm in Miramar on VDSL. If someone is close by I can lend them my Roku 3 if they're on Telecom ADSL and see if it works for them?

LazyDr

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#970403 21-Jan-2014 08:32

nakedmolerat:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Just switch to different ISP - problem solved.

Will cost me too much money to break my contact early

alisam

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#970414 21-Jan-2014 08:45

dclegg:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Related to this, is this a VDSL only issue? We're with Telecom but have ADSL, and don't have any issues. I have been wondering if its worth switching to VDSL, but will want to keep the status quo if it will break our NetFlix access.

I started the topic and am on ADSL.

Perhaps...
1) It is only a Telecom issue if on VDSL.
2) Perhaps it's a Unotelly issue for me using ADSL and as mentioned previously Telecom is OK if using getflix.com.au.

Last night I was poised to ring and sign-up with Vodafone, but thought I wait to see if there were any more posts.

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#970422 21-Jan-2014 08:53

alisam:
dclegg:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Related to this, is this a VDSL only issue? We're with Telecom but have ADSL, and don't have any issues. I have been wondering if its worth switching to VDSL, but will want to keep the status quo if it will break our NetFlix access.

I started the topic and am on ADSL.

Perhaps...
1) It is only a Telecom issue if on VDSL.
2) Perhaps it's a Unotelly issue for me using ADSL and as mentioned previously Telecom is OK if using getflix.com.au.

Last night I was poised to ring and sign-up with Vodafone, but thought I wait to see if there were any more posts.

I use Unotelly and am on Telecom ADSL, but I have better download stats than yours (last Speedtest gave me 14.69 Mbps).

Also bear in mind that NetFlix performance was pretty patchy over the holiday season, but has become a lot more stable for us over the last few days. Apparently this is a common phenomenon, as NetFlix has a surge in traffic due this period due to NetFlix capable devices as gifts & trial subscriptions being taken up.

Klipspringer

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#970434 21-Jan-2014 09:11

LazyDr:
nakedmolerat:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Just switch to different ISP - problem solved.

Will cost me too much money to break my contact early

I often wonder if this could not be something for the ComCom?

Surely its the consumers right to bypass the transparent proxy functionality if its causing problems.

According to Wikipedia:

Intercepting proxies are also commonly used by ISPs in some countries to save upstream bandwidth and improve customer response times by caching. This is more common in countries where bandwidth is more limited (e.g. island nations) or must be paid for.

I wonder if the terms and conditions of the ISP contract stipulate that the customer has no choice but to accept the caching. Sure they great for torent caching etc ... But in my view transparent proxies just cause more problems for the consumer.

Klipspringer

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#970449 21-Jan-2014 09:14

dclegg:

Also bear in mind that NetFlix performance was pretty patchy over the holiday season, but has become a lot more stable for us over the last few days. Apparently this is a common phenomenon, as NetFlix has a surge in traffic due this period due to NetFlix capable devices as gifts & trial subscriptions being taken up.

Thats news to me.
We have never experienced any sort of decrease in performance with Netflix (unblock-us and Snap).

Believe me, because we still waiting for Summer to arrive in Wellington, our Netflix is getting a real run for its money over this holiday season and its the first time in a long time that we have exceeded our data cap.

wasabi2k

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#970456 21-Jan-2014 09:17

BigMal:
wasabi2k: Using a VPN does work.... thats what I am doing for my roku.

I got a Cisco 2801 for $20 from graysonline - set that up to do the VPN routing, then set that as the gateway for my netflix devices using DHCP.

Sorry you're correct VPN did work but for me I couldn't get fast enough speeds to stream HD when using a VPN.

Really?
I can get 6-8Mbps through PPTP - more than enough for standard HD.

IPSEC would probably be even quicker.

dclegg

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#970462 21-Jan-2014 09:23

Klipspringer:

Thats news to me.
We have never experienced any sort of decrease in performance with Netflix (unblock-us and Snap).

Believe me, because we still waiting for Summer to arrive in Wellington, our Netflix is getting a real run for its money over this holiday season and its the first time in a long time that we have exceeded our data cap.

I'd read about this happening before, and it definitely gelled with our experience over the holiday period. And like you, NetFlix got a huge workout over this time. We had a lot of issues with content buffering and falling back to lower quality streams. Its been (touch wood) a lot better this week, and far more in line with our normal experiences with it.

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Klipspringer

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#970465 21-Jan-2014 09:26

wasabi2k:
I can get 6-8Mbps through PPTP - more than enough for standard HD.

IPSEC would probably be even quicker.

Those speeds are not enough for the highest quality 3D streaming.

Netflix 3D streaming requires an Internet connection speed of at least 6Mb/s, while 12Mb/s will deliver our highest 3D video quality.

Once 4K Netflix starts its going to require about twice the amount of bandwidth.

BigMal

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#970466 21-Jan-2014 09:26

wasabi2k:
BigMal:
wasabi2k: Using a VPN does work.... thats what I am doing for my roku.

I got a Cisco 2801 for $20 from graysonline - set that up to do the VPN routing, then set that as the gateway for my netflix devices using DHCP.

Sorry you're correct VPN did work but for me I couldn't get fast enough speeds to stream HD when using a VPN.

Really?
I can get 6-8Mbps through PPTP - more than enough for standard HD.

IPSEC would probably be even quicker.

Yeah I ran the StrongVPN speed test where it goes through all it's servers and couldn't find a server that would deliver more than 1.5Mbps.

It was very stable though, the Roku worked fine (although SD) which makes me believe Telecom's cache causes the problem.

Chrizvi

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#970506 21-Jan-2014 11:04

dclegg:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Related to this, is this a VDSL only issue? We're with Telecom but have ADSL, and don't have any issues. I have been wondering if its worth switching to VDSL, but will want to keep the status quo if it will break our NetFlix access.

this is issue on ADSL as well.
I got my own thread on this telecom netflix issue
http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=138032&page_no=7#968983

only resolution is to move with another provider.
or again, if you are not fuzzy with video quality (you dont want to get the SuperHD) then atv, browsers will work fine on telecom.

NonprayingMantis

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#970507 21-Jan-2014 11:04

Klipspringer:
LazyDr:
nakedmolerat:
LazyDr: Shame I didn't come across this issue before purchasing a Roku 3 and Chromecast recently, still sitting in their boxes waiting for me to set up the DNS. I'm with Telecom VDSL, signed up for 12 months about a month ago, so think I'm stuck.

Has anyone from Telecom ever commented on this?

Just switch to different ISP - problem solved.

Will cost me too much money to break my contact early

I often wonder if this could not be something for the ComCom?

Surely its the consumers right to bypass the transparent proxy functionality if its causing problems.

According to Wikipedia:

Intercepting proxies are also commonly used by ISPs in some countries to save upstream bandwidth and improve customer response times by caching. This is more common in countries where bandwidth is more limited (e.g. island nations) or must be paid for.

I wonder if the terms and conditions of the ISP contract stipulate that the customer has no choice but to accept the caching. Sure they great for torent caching etc ... But in my view transparent proxies just cause more problems for the consumer.

If it's only causing problems with you accessing a site where you are breaching that sites terms and conditions, (I.e. Netflix) then I doubt they will have too much sympathy.

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