Spark Sport: Rugby World Cup 2019

Forums › Online streaming services › Spark Sport: Rugby World Cup 2019

1 | ... | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | ... | 95

567 posts

Ultimate Geek

Lifetime subscriber

#2322525 22-Sep-2019 11:22

Not a streaming related issue, but did anyone else get annoyed with the in game replays last night? They always seemed to show the play just up the part you wanted to re-see, and then they would cut back to live.

Speedtest

kharris

1209 posts

Uber Geek

ID Verified

Trusted

#2322528 22-Sep-2019 11:27

frednz:
Now, for Spark and others to say that only a very few people experienced poor video issues has to be nonsense.

Absolutely Fred.... Seems to be nonsense. The anecdotal evidence I have seem suggests its a very wide spread issue.

Kirk

JPNZ

1549 posts

Uber Geek

#2322530 22-Sep-2019 11:29

I'm with you on anecdotal evidence.

The main article on stuff.co.nz has a poll. Currently sitting as below

"How was the stream?"

It was great = 13%
Couple of problems but OK = 32%
Lots of Problems = 55%

So much for Spark's "a small percentage of customers had issues" 😂

The Spark Sport facebook page has hundreds and hundreds of complaints

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

Crowbar

150 posts

Master Geek

#2322533 22-Sep-2019 11:33

Amosnz:

Not a streaming related issue, but did anyone else get annoyed with the in game replays last night? They always seemed to show the play just up the part you wanted to re-see, and then they would cut back to live.

Yeah, they were a bit average and probably the key area that the host broadcaster needs to up their game on. Though in general these big events do have less granular replays, whereas with Sky NZ producing and broadcasting the games usually, they have full control over the entire stack, to the point that the director can bring up replays that relate to the current discussion in the commentary box, and of course replays that are more detailed based (tiny knock-on missed, epic back hand pass etc) rather than just broad (full reply of a try).

Sumo even referenced this during the broadcast last night -- the lack of control over replays.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#2322534 22-Sep-2019 11:33

Informal comment from the Minister of Broadcasting, Communications and Digital Media on the issues last night - https://twitter.com/JimKayes/status/1175550605525311489

-- opinions expressed by me are solely my own. ie - personal

kharris

1209 posts

Uber Geek

ID Verified

Trusted

#2322535 22-Sep-2019 11:35

Amosnz:
Not a streaming related issue, but did anyone else get annoyed with the in game replays last night? They always seemed to show the play just up the part you wanted to re-see, and then they would cut back to live.

Yeah there was a bit of that but it is the host broadcast so only they have control over that. Hopefully the directors will get better as the tournament progresses.

Kirk

nXus211

1 post

Wannabe Geek

#2322539 22-Sep-2019 11:51

Spark UFB 100/20 here in AK so on Chorus.

I had 3 occurrences using my Panasonic 2017 tv crashing and restarting for Japan vs SA and Japan vs Russia match so decided to use Chromecast streaming over Wifi from PC for NZ vs SA. I didn't have any issue with tv reboots.

The picture quality was really good, better than Duke. I had 1 glitch where it froze and kept replaying the same 1s a few times, that corrected itself after about 8s.

Later in the match, I started to get resolution drops that made it pretty unwatchable at it's lowest rate, it would drop then come back to perfect quality.

I suspect there is most likely a few problems going on. Some device issues, buffering etc, but as some people had no or little problems it's unlikely to be the main feed. Could be CDN distribution issues, could be sporadic contention or access handover issues but with the number of users reported that seems unlikely, the SP networks will have prepared for far more numbers than this. I think as it got worse as the game went on and then started to improve in last 20mins when some switched over to Duke, it does appear to be an issue related to number of streams, but where.

I'm sure things will improve as the tournament goes on.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

dfnt

1514 posts

Uber Geek

Lifetime subscriber

#2322540 22-Sep-2019 11:56

freitasm:

One thing is bugging me... If it was a problem with the "international streaming partners" why did it not affect everyone?

Maybe people that weren't affected weren't running 1080p 60hz, or were watching delayed not live

Zebbie

19 posts

Geek

#2322541 22-Sep-2019 11:57

psychnurse:

Zebbie:

Last night i watched most of the live game on my slow rural ADSL (5-6Mbs) and it was watchable on Chromecast 2 on 65" telly - definitely better than the dodgy streams ( and Rugbypass) I've used in the past.

I'm guessing that the framerate is cut to meet the low bandwidth so action is not smooth but definitely watchable will see how it goes with AB v SA tonight

That's so good to hear that 5-6 MBs is cutting it and some people in rural NZ are not totally disadvantaged. Please post after tonights game as this will be the real pressure test.

I watched on an Apple TV (Wireless 5Gz although router is less than metre away, not hard wired as I swap to other VPN Wifi routers) via Spark fibre and it was seamless. Switched over to TVNZ feed to compare and thought the Spark feed looked sharper. Have also tested on Chromecast on phone to Nvidia shield and Chrome browser running on Linux Mint both were equal 7/10, Apple TV was the winner and gets a 10/10.

As requested - watched AB's live last night - at neighbours slow ADSL this time- Watched the whole game uninterrrupted although had 2-3 seconds now and again with blurry low res picture but always came right with a change of camera angle.

I got my pass free with new phone so i'm pretty happy with the outcome!

Bernie

MileHighKiwi

782 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2322542 22-Sep-2019 11:59

Streaming is such a variable experience that Spark cant win. I polled some mates and had comments from perfect to piss poor. All on fiber, mix of devices. I think this is Sparks first and last world cup.

dfnt

1514 posts

Uber Geek

Lifetime subscriber

#2322544 22-Sep-2019 12:02

Amosnz:

Not a streaming related issue, but did anyone else get annoyed with the in game replays last night? They always seemed to show the play just up the part you wanted to re-see, and then they would cut back to live.

Yes, unfortunately the coverage is being run by the tournament so replays and what shots they show are out Spark Sport's control

Dingbatt

6758 posts

Uber Geek

Lifetime subscriber

#2322546 22-Sep-2019 12:05

Be great if Spark Sport surveyed their customers to check on their ‘experience’. It would need to include how they watched it (ISP, connection type, wired or wireless, and streaming device). Otherwise the information is anecdotal.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

quickymart

13972 posts

Uber Geek

ID Verified

#2322547 22-Sep-2019 12:14

Problem is it's not like the next game is weeks away. As I understand, it's on tonight and after last night's experience people will be hoping for better.

Jiriteach

1119 posts

Uber Geek

ID Verified

Lifetime subscriber

#2322548 22-Sep-2019 12:15

Spark Sport still experiencing problems now? Watching the post-match conference from yesterdays match and the audio is completely out of sync! #sigh

-- opinions expressed by me are solely my own. ie - personal

yitz

2082 posts

Uber Geek

#2322589 22-Sep-2019 12:20

Dingbatt:

Be great if Spark Sport surveyed their customers to check on their ‘experience’. It would need to include how they watched it (ISP, connection type, wired or wireless, and streaming device). Otherwise the information is anecdotal.

I would imagine they do and that is why they switched to the simulcast, QoE stats should be generated by the iStreamPlanet player.

1 | ... | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | ... | 95