Can't get Netflix via SmartTV

Forums › Online streaming services › Can't get Netflix via SmartTV

xena7051

44 posts

Geek

# 137965 15-Dec-2013 09:54

Hi I am trying to follow this article below, about being able to access Netflix in New Zealand.

http://www.orcon.net.nz/ufb/blog/how_to_watch_us_netflix_here_in_nz I have a new Samsung 55UF6400 TV, Ultra Fast Broad band with a Telecom supplied router TG587n v3 and w windows PC running Windows 8. I have a valid Netflix account, which I can test with...I have already been able to access Netflix via my PC using Chrome with Media Hint

extension installed. So reading the instructions, I subscribe yesterday for an 8 day trial UnoTelly http://www.unotelly.com/unodns/ So I have an IP address which I presume will act as a DNS when apps like Netflix check my country location whether I can get the service.

Rightly or wrongly, I check that the TV could connect to my Router, which it did but then many of the apps listed before I did the connection
(including Netflix) were no longer visible? One question is how do I get these back? I presume now it has an NZ IP address is why they are no longer visible? What I can't understand even reading the instructions.....where do I setup either in my router or the TV to go to Unotelly when it does the check through my DNS/IP

Where in the world I located....hopefully now it will no longer care, so I can access content like Netflix or content from other countries. The router I presume I would have backup to a file, edit the file and then restore it? So maybe better to do on the TV. Has anyone done this and could provide a bit of help. I have 7 days of the trial left with UnoTelly......and promise the wife I would have this all sorted by Christmas....and she would have Netflix. Any help is much appreciated Thanks

Peter

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374 posts

Ultimate Geek

# 952624 15-Dec-2013 17:54

Hi after reading this article http://support.unblock-us.com/customer/portal/questions/842978-tg587n-v3-dns-setup I don't think you can do it in the router only in each device's setting.

My gear 55" Samsung 4K SUHD LCD HDR , Denon AVR-4200W Reciever in 7.1.2 Surround , Denon 2 Channel Amp to power ceiling speakers , Combination of Polk Audio Fronts And Tannoy Surrounds plus 2 Cambridge Audio Ceiling Speakers Pioneer Downfiring Subwoofer , Oppo UDP-203 UHD Player , Roku Ultra , Apple TV 3

rokki

374 posts

Ultimate Geek

# 952626 15-Dec-2013 17:59

Hi hopefully this link works http://downloadcenter.samsung.com/content/UM/201103/20110324091218633/[ENG_US]GSATSCA-1017.pdf on about page 78 to 79 it mention where you can input a dns hopefully this will work for you.

stevenz

2785 posts

Uber Geek

# 954381 18-Dec-2013 15:10

I've got it set in the router and it works fine.

If your TV has already initialised itself against an NZ DNS, then you'll need to setup the Unblock-US DNS and do a factory reset on the TV to force it to recheck.

There's an option in one of the menus on the F6400's called "Reset Smarthub" which will do the job.

It definitely works, as I've got the 50" version of the same TV. Have succesfully used it setting DNS via the router, and directly in the TV itself, both over wireless and wired connections.

The only real tradeoff is that you lose "TVNZ OnDemand", not something I cared about as I don't watch Shortland St or reality shows which seems to be the majority of their fare.

@KnightNZ

Apsattv

1394 posts

Uber Geek

# 954527 18-Dec-2013 21:45

This will be of interest..

http://www.eyeondemand.com/2013/05/03/how-to-combine-multiple-country-apps-in-a-single-samsung-smart-hub/

xena7051

44 posts

Geek

# 957814 27-Dec-2013 09:06

Hi All

First may thanks for your replies, and sorry on my slow response, Christmas Havoc set in

I am trying to set up the Technicolor TG587n v3 Router as the, so that when my Smart TV connects to the internet via the router , using a The DNS service from the US so it will allow me to run Netflix. i.e. hoping I will be able to have the Netflix app on my TV, which disappeared as soon as I connected to my NZ IP addressed router.

Anyway on the router configuration Dynamic Router Service menu has:
Enabled- which was ticked
Interface which defaults to PPPoA
Username - I used my logon name for the Unotelly service
Password - as above
Confirm Password - as above
Service which defaults to dyndns
Host - here I put the IP address which Unotelly generated

I tried to subscribe to a trial of Unotelly...and put in the IP address that it created into the Host tab above and login details to the Unotelly service. Reset my TV network connection and reconnected to my router, presuming it would pick up my router's new DNS and be redirected to the US DNS when checking what Apps /Content I would see. But no luck.

What an I missing am I on the right track? I have also borrowed a friend Roku 2 device and tried to do the same, i.e. connect to the router.....it connects fine but the Netflix is still blocked, although I can get other free un block content.

Am I on the right track? Which DNS service has you used?

Many thanks in Advance
Peter

ubergeeknz

3344 posts

Uber Geek

Trusted

Vocus

# 957824 27-Dec-2013 09:35

xena7051: Hi All

First may thanks for your replies, and sorry on my slow response, Christmas Havoc set in

I am trying to set up the Technicolor TG587n v3 Router as the, so that when my Smart TV connects to the internet via the router , using a The DNS service from the US so it will allow me to run Netflix. i.e. hoping I will be able to have the Netflix app on my TV, which disappeared as soon as I connected to my NZ IP addressed router.

Anyway on the router configuration Dynamic Router Service menu has:
Enabled- which was ticked
Interface which defaults to PPPoA
Username - I used my logon name for the Unotelly service
Password - as above
Confirm Password - as above
Service which defaults to dyndns
Host - here I put the IP address which Unotelly generated

I tried to subscribe to a trial of Unotelly...and put in the IP address that it created into the Host tab above and login details to the Unotelly service. Reset my TV network connection and reconnected to my router, presuming it would pick up my router's new DNS and be redirected to the US DNS when checking what Apps /Content I would see. But no luck.

What an I missing am I on the right track? I have also borrowed a friend Roku 2 device and tried to do the same, i.e. connect to the router.....it connects fine but the Netflix is still blocked, although I can get other free un block content.

Am I on the right track? Which DNS service has you used?

Many thanks in Advance
Peter

Nope, that's not where you configure unotelly. Just put the IP address for their DNS server in the DNS server settings on your router.

For NZ it's 103.6.212.24

Follow the instructions here: http://help.unotelly.com/support/solutions/articles/9490-general-router-setup-instructions-for-roku-users-click-here-

xena7051

44 posts

Geek

# 958424 28-Dec-2013 20:57

Sorry , I still don't understand where I change the DNS

TCP/IPv4 Settings

IPv4 State: Enabled

IPv4 Address: 222.152.77.230

Primary DNS: 122.56.237.1

Secondary DNS: 210.55.111.1

Not sure how I change this presume I change both the primary and secondary DNS to 103.6.212.24 but how.....doesn't seem an option via the menu for this modem....or am I still missing something?

ubergeeknz

3344 posts

Uber Geek

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Vocus

# 958455 28-Dec-2013 21:56

edit: read your first post. Try this: http://forums.whirlpool.net.au/archive/1877528

Or just set it on your TV. http://help.unotelly.com/support/articles/31574-setting-up-unodns-on-your-samsung-tv-and-blu-ray-player-smarthub-

System

518 posts

Ultimate Geek

# 958482 28-Dec-2013 23:48

I have the same TV as you except 40" in size, same F6400 series though and I have endless problems with netflix too. I am with Slingshot with their global mode which means I can access Netflix on my computers, on my games consoles but if i try and open the netflix app on my samsung tv it is a no go and no matter what I try I cannot get it to go.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

xena7051

44 posts

Geek

# 958571 29-Dec-2013 11:40

HI

First Thanks for your replies, and patience, finding this slightly confusing.....

So I followed this as close as I could below (some of the telnet sub commands are not the same so a little confusing)

http://forums.whirlpool.net.au/archive/1877528

so my command was (due to subcommand options that were available is)

dns server host add
name= Unotelly
addr = 103.6.212.24
addr6= (left blank)
ttl =0

So I Telnet to the router and added this DNS to my Router which I can list (including after powering on and powering off the router, I still see the DNS entry that I added plus the others that were already there)

Address = 103.6.212.24
Creator = Undefined
Type = A

Hostname = Unotelly

But still no luck connecting to Netflix.

I am using the Roku 2 device to test if I can get to Netflix (which connects through my router).....when I try and connect it just comes back with a screen saying = Retrieving...but no connection happens.

I must be driving you "nuts" asking these questions. My logic is as long as the Router can establish the connection via a DNS that allows the content to displayed, then any device that connects to the Router e.g. the Samsung Smart TV or the Roku device should also be able to run the Netflix Apps and connect.

Am I still missing something.....

Really appreciate the help....wife has huge expectations she will sometime be able to Netflix.

ubergeeknz

3344 posts

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Vocus

# 958939 30-Dec-2013 10:18

Did you try setting the DNS server on the telly itself? edit: also it looks like you've not added a DNS server but a DNS entry, that won't help at all :/

xena7051

44 posts

Geek

# 959106 30-Dec-2013 16:18

HI

I did reset the smarthub on the TV and manually set the DNS to 103.6.212.24, but with no luck...on saying hat I don't have the Netflix app via the TV.

I thought I would concentrate on getting the Roku 2 device.

The link you gave me http://forums.whirlpool.net.au/archive/1877528

Some of the commans are not there e.g.

after entering dns server the options are debug forward or host ..there is no route?

so I chose host then I can use "add"

Any thoughts

Cheers
Peter

Cheers
Peter

ubergeeknz

3344 posts

Uber Geek

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Vocus

# 959523 31-Dec-2013 11:49

xena7051: HI

I did reset the smarthub on the TV and manually set the DNS to 103.6.212.24, but with no luck...on saying hat I don't have the Netflix app via the TV.

I thought I would concentrate on getting the Roku 2 device.

The link you gave me http://forums.whirlpool.net.au/archive/1877528

Some of the commans are not there e.g.

after entering dns server the options are debug forward or host ..there is no route?

so I chose host then I can use "add"

Any thoughts

Cheers
Peter

Cheers
Peter

Telecom have probably locked you out of those settings, there were some commands there to grant root access, did you try that first? Edit: and as someone already said, you need to do a reset-type-thing on the TV after changing the DNS server. Give that a try now you've changed it in the TV and see if Netflix comes back.

xena7051

44 posts

Geek

# 960096 1-Jan-2014 20:33

Well not having much luck......the Telecom supplied router is restricted, I tried to update the user.ini file changing the role assigned to Administrator userid..with no luck, then creating a new user in the ini file ...same as the Technical support user Telecom must use with no password set...but could logon to either....

Can you explain how it works.....e.g if I set a DNS server to 103.6.212.24 on my router .....how does Unotelly verify that my router which is using their DNS is valid....i.e. I don't see the connection for them to confirm I have a valid use of their DNS

Any other options I have to do this? I don't want to have to but a different router

ubergeeknz

3344 posts

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Vocus

# 960257 2-Jan-2014 12:58

xena7051: Well not having much luck......the Telecom supplied router is restricted, I tried to update the user.ini file changing the role assigned to Administrator userid..with no luck, then creating a new user in the ini file ...same as the Technical support user Telecom must use with no password set...but could logon to either....

Can you explain how it works.....e.g if I set a DNS server to 103.6.212.24 on my router .....how does Unotelly verify that my router which is using their DNS is valid....i.e. I don't see the connection for them to confirm I have a valid use of their DNS

Any other options I have to do this? I don't want to have to but a different router

Once you've got your router set, you log in to unotelly from your PC. Then they whitelist your IP address.

Did you try setting the DNS server in your TV and then doing the reset as another poster suggested? You would also need to set it on your PC (temporarily at least) and then log into to unotelly so they can whitelist your IP address.

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