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dclegg

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#157121 20-Nov-2014 14:24
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I just purchased a vinyl record from Amazon. My order confirmation email states that it includes access to mp3 versions of the tracks via the AutoRip service. Of course, this service is only available to US customers. 

When I follow the link to gain access, I get the following :-


 

Music library error

 

We encountered an internal error. We are working to resolve this problem as soon as possible. Please close your music library and try again later.

 



This may well be an actual error with their site at the moment, but I suspect its may be geoblocking coming into play.

Has anyone had any experience with this service? If so, have you been able to circumvent the geoblocking at all?

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Behodar
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  #1180162 20-Nov-2014 14:33
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It's working for me, and always has since AutoRip was first announced a couple of years ago. I haven't done anything special and I didn't know that it was supposed to be geoblocked.

dclegg

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  #1180165 20-Nov-2014 14:40
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Behodar: It's working for me, and always has since AutoRip was first announced a couple of years ago. I haven't done anything special and I didn't know that it was supposed to be geoblocked.


I get that error whenever I attempt to access Amazon Music via the web. I downloaded the OS X client, and it told me that I needed to create an Amazon Music account. When I attempted to do that, it directed me to the Amazon website to do this, which gave the same error.

 
 
 
 


Behodar
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  #1180168 20-Nov-2014 14:51
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I haven't downloaded a client, just used this page which worked first time.

dclegg

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  #1180174 20-Nov-2014 14:57
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Behodar: I haven't downloaded a client, just used this page which worked first time.


Same error for that URL for me.

dclegg

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  #1180179 20-Nov-2014 15:06
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If I log out, I can navigate to the URL, which presents a login page. Once I authenticate, I get the error stated in my OP. So it looks like it's something to do with my account.

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