Netflix on Android loads but wont play

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bbunnys

321 posts

Ultimate Geek
+1 received by user: 16

#160411 6-Jan-2015 07:37

Strange thing has started happening on both my Samsung S Tab and Sony Z3 phone with Netflix. When I open app it opens fine and shows my lists fine. But when I click to actually play anything I get the spinning loading screen and nothing plays. The after about 20 seconds get an error message.

Anyone else found this?

I do have Google DNS blocked and I can still use my phone or tablet to play Nexflix fine on my Chromecast. Just not on the phone itself. Also have no issues with my Xbox One or kids Roku 3.

Normanbykid

23 posts

Geek
+1 received by user: 3

#1208929 6-Jan-2015 08:12

Have you updated the app. My phone and tablet did the same thing, updated the app all was good

n4

959 posts

Ultimate Geek
+1 received by user: 74

#1208933 6-Jan-2015 08:31

Does this ring a bell?

http://help.unotelly.com/support/solutions/articles/199318-netflix-3-7-2-not-working-on-android

Samsung Note20 Ultra, on 2degrees

bbunnys

321 posts

Ultimate Geek
+1 received by user: 16

#1209133 6-Jan-2015 12:21

n4: Does this ring a bell?

http://help.unotelly.com/support/solutions/articles/199318-netflix-3-7-2-not-working-on-android

Thought DNS would get around that.

Ill just re install app and see how it goes.

n4

959 posts

Ultimate Geek
+1 received by user: 74

#1209200 6-Jan-2015 13:17

bbunnys:
n4: Does this ring a bell?

http://help.unotelly.com/support/solutions/articles/199318-netflix-3-7-2-not-working-on-android

Thought DNS would get around that.

Ill just re install app and see how it goes.

No - that's precisely the point. The new app hard codes the DNS and doesn't work if you just block Google DNS. You need to reroute the DNS queries (being sent to the Google DNS servers) to the servers of your DNS service by configuration in your router - or downgrade the app to a version before they implemented the hard coding of DNS. Or pay for a VPN as a last resort.

Samsung Note20 Ultra, on 2degrees

Dratsab

3951 posts

Uber Geek
+1 received by user: 1694

Trusted

Lifetime subscriber

#1209229 6-Jan-2015 14:17

The link n4 has posted contains a download link for the highest version of the Netflix app you should be using. Personally I'm using v3.4 on top of OmniROM nightlies - works well.

lchiu7

6487 posts

Uber Geek
+1 received by user: 524

Trusted

#1209701 7-Jan-2015 09:24

I am not sure all situations are the same. I run the latest version 3.8.3 build 3955 on my N5 with Lollipop and have no issues with accessing Netflix at all using Unotelly. And I can ping Google's DNS servers fine from my phone.

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