Netflix gone bye byes...

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martinjward

68 posts

Master Geek

#168558 18-Mar-2015 12:11

So I had a setup that worked perfectly well before... now it seems something has changed...

The setup was;

- Orcon ISP with global mode
- Netflix US account via Paypal
- US iTunes account via Air NZ airpoints credit card
- Apple TV using said accounts

I am able to browse the netflix catalogue but when I go to hit play on an item it gives me an error.... any chance anyone else is experiencing the same or is it just me?

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I fix stuff!
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#1261569 18-Mar-2015 12:18

Whats the error?

Was working fine for me last night, very similar setup

martinjward

68 posts

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#1261570 18-Mar-2015 12:20

hmmm I should of taken a photo of that really but pretty sure it was along the lines of; an error occurred loading this content visit [some url] for more information

freitasm

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#1261596 18-Mar-2015 12:48

Have you restarted EVERYTHING in your setup? Any recent update for the Apple TV?

Are you blocking/redirecting the Google DNS servers?

martinjward

68 posts

Master Geek

#1261613 18-Mar-2015 12:56

- Restarted everything - always my go to for fixing things....
- Nothing in the setup uses Google DNS, using Orcons DNS

garvani

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#1261624 18-Mar-2015 13:11

martinjward: Nothing in the setup uses Google DNS, using Orcons DNS

This has been discussed before, you need to go into your router and block google dns (usually under routing, set it to 127.0.0.1). This resolved the issue for myself and quite a few others.

freitasm

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#1261626 18-Mar-2015 13:14

martinjward: - Restarted everything - always my go to for fixing things....
- Nothing in the setup uses Google DNS, using Orcons DNS

Netflix apps have been changed lately to ALWAYS try Google DNS first, hence my question if you have any recent updates installed. You have to block Google DNS for things to work well (click the link).

Sounddude

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#1261627 18-Mar-2015 13:14

Are you blocking/redirecting the Google DNS servers?

Don't need to with Global mode.

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freitasm

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#1261628 18-Mar-2015 13:15

Why? Are you guys intercepting requests to Google DNS?

Sounddude

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#1261631 18-Mar-2015 13:23

freitasm: Why? Are you guys intercepting requests to Google DNS?

Can't revel all our sekrets :-)

martinjward

68 posts

Master Geek

#1261632 18-Mar-2015 13:23

Ok well I will try that tonight...

However interesting that Sounddude has similar setup without issue...

robjg63

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#1261650 18-Mar-2015 13:24

Sounddude:

Are you blocking/redirecting the Google DNS servers?

Don't need to with Global mode.

I have seen this statement made before on other threads - but the posts on geekzone would tend to indicate this is not true.

As has been mentioned previously - you would have to be blocking or re-routing google DNS servers which might cause its own issues for other customers...

Perhaps blocking google DNS servers should be a selectable feature for global mode users.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

tchart

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#1261653 18-Mar-2015 13:27

Not sure if it's related but Netflix on Xbox 360 wasn't working for me this morning but it was working on my Sony Blu Ray player. Probably an issue with Xbox.

robjg63

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#1261658 18-Mar-2015 13:28

Sounddude:
freitasm: Why? Are you guys intercepting requests to Google DNS?

Can't revel all our sekrets :-)

Ah well - there you go...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

martinjward

68 posts

Master Geek

#1261678 18-Mar-2015 13:34

Feels like I have stumbled upon a larger subject..... will be interesting if that fixes it...

geekiegeek

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#1261696 18-Mar-2015 13:58

I have the same issue with Apple TV via Astrill VPN. Just recently it started giving this error re unable to contact netflix. The first time I reconnected my VPN and it worked and the other couple of times I restarted the ATV and it sorted it. Happens everytime I try to use Netflix although once fixed its OK until the ATV goes to sleep next.

Seems to have started around the same time that the NZ apps became available on other platforms??

I'm suspecting some sort of DNS issue - Astrill recommend using google DNS.

My question would be if I don't use Google DNS and block it, what DNS do I use?

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