Problem using Unotelly + US Netflix via Spark

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aX3kill3r

16 posts

Geek

#171285 12-Apr-2015 23:48

Hi there,

I have been running US Netflix through Unotelly on my Samsung smart tv with Smart hub. It runs sometimes but most times the videos will not load. I try time and time again and end up switching the TV off and on again to try netflix again. I am just wondering if there is a fix for this or is this a known issue. I see that Spark are threatening ISP's with Globalmode so am wondering if it is spark somehow messing with my US Netflix.

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2130 posts

Uber Geek

#1281684 13-Apr-2015 00:04

It's possible your IP address is changing (assuming you don't have a static one) which will break the UnoTelly functionality. If you log into your UnoTelly account, there will be a tile that says "update IP" - click on that and then try Netflix again.

Edited to add: If this is the problem, and it's frequent, have a look on UnoTelly's help page. They have a fix which will automatically keep your IP up to date, although I'm not sure exactly what that entails.

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Dratsab

3946 posts

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#1281685 13-Apr-2015 00:38

littleheaven: It's possible your IP address is changing (assuming you don't have a static one) which will break the UnoTelly functionality. If you log into your UnoTelly account, there will be a tile that says "update IP" - click on that and then try Netflix again.

Edited to add: If this is the problem, and it's frequent, have a look on UnoTelly's help page. They have a fix which will automatically keep your IP up to date, although I'm not sure exactly what that entails.

Bookmark the 'fix' page. That way whenever you lose access because your IP address has changed, you can simply click on the bookmark to update your account with UnoTelly with the new IP address.

aX3kill3r

16 posts

Geek

#1281686 13-Apr-2015 01:07

Thanks for the suggestion but i have already done this. I have the ipdpdate bookmarked. Each time i log into Unotelly's website it says everything is good. Got me scratching my head.

NonprayingMantis

6434 posts

Uber Geek

#1281688 13-Apr-2015 01:44

aX3kill3r: Hi there,

I have been running US Netflix through Unotelly on my Samsung smart tv with Smart hub. It runs sometimes but most times the videos will not load. I try time and time again and end up switching the TV off and on again to try netflix again. I am just wondering if there is a fix for this or is this a known issue. I see that Spark are threatening ISP's with Globalmode so am wondering if it is spark somehow messing with my US Netflix.

doubtful. It would be reported much wider if this was the case.

have you tried it on other devices? e.g. PC, playstation etc
have you tried other services? e.g. hulu, bbc iplayer. how do they perform?

how is your TV connected? Ethernet or wifi?

freitasm

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Geekzone

Lifetime subscriber

#1281715 13-Apr-2015 07:43

Probably their proxy servers. You can always ask to be put on a static IP address. See http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=170915

aX3kill3r

16 posts

Geek

#1282594 14-Apr-2015 04:52

NonprayingMantis:
aX3kill3r: Hi there,

I have been running US Netflix through Unotelly on my Samsung smart tv with Smart hub. It runs sometimes but most times the videos will not load. I try time and time again and end up switching the TV off and on again to try netflix again. I am just wondering if there is a fix for this or is this a known issue. I see that Spark are threatening ISP's with Globalmode so am wondering if it is spark somehow messing with my US Netflix.

doubtful. It would be reported much wider if this was the case.

have you tried it on other devices? e.g. PC, playstation etc
have you tried other services? e.g. hulu, bbc iplayer. how do they perform?

how is your TV connected? Ethernet or wifi?

Hi there. It works great on my PC. My TV is connected through ethernet. I have set the DNS server settings in the TV to suit the dns settings supplied by Unotelly. Same as my pc. Got me buggered.

aX3kill3r

16 posts

Geek

#1282595 14-Apr-2015 04:52

aX3kill3r:
NonprayingMantis:
aX3kill3r: Hi there,

I have been running US Netflix through Unotelly on my Samsung smart tv with Smart hub. It runs sometimes but most times the videos will not load. I try time and time again and end up switching the TV off and on again to try netflix again. I am just wondering if there is a fix for this or is this a known issue. I see that Spark are threatening ISP's with Globalmode so am wondering if it is spark somehow messing with my US Netflix.

doubtful. It would be reported much wider if this was the case.

have you tried it on other devices? e.g. PC, playstation etc
have you tried other services? e.g. hulu, bbc iplayer. how do they perform?

how is your TV connected? Ethernet or wifi?

Hi there. It works great on my PC. My TV is connected through ethernet. I have set the DNS server settings in the TV to suit the dns settings supplied by Unotelly. Same as my pc. Got me buggered.

If it is their proxy servers would it block my PC from watching netflix as well? My PC works fine.

Equinox IT

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Dynamike

167 posts

Master Geek

#1282624 14-Apr-2015 08:17

Have you blocked Googles DNS servers in your router?

http://help.unotelly.com/support/solutions/articles/192836-why-do-i-need-to-block-public-dns

aX3kill3r

16 posts

Geek

#1286637 18-Apr-2015 05:20

Sadly my Technicolor TG589vn v2 is not listed. The older model is but some of the commands dont work.

rugrat

3106 posts

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#1286786 18-Apr-2015 12:46

aX3kill3r: Sadly my Technicolor TG589vn v2 is not listed. The older model is but some of the commands dont work.

I've got a TG 582n.

Does your one not have firewall settings. Mine wouldn't let me change the settings, then I worked out that have to clone the firewall, and then can change settings on the clone, and made the clone the active one.

I did it all from the GUI.

So far having no problems on Spark, and using Unotelly, and PS3.

aX3kill3r

16 posts

Geek

#1286815 18-Apr-2015 14:29

rugrat:
aX3kill3r: Sadly my Technicolor TG589vn v2 is not listed. The older model is but some of the commands dont work.

I've got a TG 582n.

Does your one not have firewall settings. Mine wouldn't let me change the settings, then I worked out that have to clone the firewall, and then can change settings on the clone, and made the clone the active one.

I did it all from the GUI.

So far having no problems on Spark, and using Unotelly, and PS3.

Could you possibly run me through how to do this? I have made a new firewall rule but the options baffle me. I know that i have to add the public dns names to it but do not know the settings. Could you possibly take a screenshot of your firewall setting for this?

rugrat

3106 posts

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Lifetime subscriber

#1287062 19-Apr-2015 02:20

In edit screen name, any name can go here.
Enabled ticked
Source Interface any
Source address any
User-Defined blank
Destination Interface any
Destination Address, one of the ones you want to block
User-Defined Blank
Service any
Action Deny

Then click apply at bottom screen.

On configure screen click add for each address you want blocked.
Also the fromlan was part of the standard firewall that I cloned, don't delete this as I did the first time and it ended up blocking access to the internet.

Hope some help.

I got the numbers to block from here. Looks like I missed out blocking the 209 address's. Seems to be working alright so I won't worry about those ones for now.

rugrat

3106 posts

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Lifetime subscriber

#1287065 19-Apr-2015 03:51

Here's an example of settings to block one address.

aX3kill3r

16 posts

Geek

#1287066 19-Apr-2015 03:57

Strange. I did as you said and then my Tv couldnt connect to the internet at all. Even my pc stopped connecting. I disabled each address from the firewall one at a time and had to disable the new clone before my internet would work again. :(

rugrat

3106 posts

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Lifetime subscriber

#1287067 19-Apr-2015 04:33

The from lan one do you have that one in there. It's got to be set to allow in the action setting. Without that there, my internet didn't work either.

Also you might have to go to unotellys website and update ip, if they have the wrong ip address of your internet connection it won't work either.

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