LG TV and Netflix :-(

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peejayw

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# 175265 23-Jun-2015 13:33

Anyone using a (Smart) LG TV and Netflix? The Netflix app was recently updated and now I have lots of problems connecting to Netflix, it says there is a connection problem and gives a code nw-2-5
I can connect fine to Youtube etc so its not a lack of internet to the TV and other apps on the same network connect to Netflix just fine so I am presuming the new app is at fault.
Anyone else seen this?

highspeedsteel

34 posts

Geek

# 1329886 23-Jun-2015 13:43

Mines working fine, its a 47lm6410 bought early 2013.

It used to "lock up" when loading but now seems fine, but I haven't checked if the version has changed sorry.

peejayw

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# 1329887 23-Jun-2015 13:45

Mine was working fine before the update too, grrr.

n4

956 posts

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# 1329902 23-Jun-2015 14:10

I had some issues as well. I signed out of Netflix on the TV, turned it off. Then logged into the web interface and 'signed out of all devices'. Then signed in again on the TV. Seemed to fix it.

Huawei Mate 7, on 2degrees

peejayw

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# 1330006 23-Jun-2015 15:46

Thanks, will give that a try.

TeaLeaf

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# 1330051 23-Jun-2015 16:40

I had some issues over the last few days with a Sony as well, worked fine on browser but not Sony App

n4

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# 1330080 23-Jun-2015 17:11

n4: I had some issues as well. I signed out of Netflix on the TV, turned it off. Then logged into the web interface and 'signed out of all devices'. Then signed in again on the TV. Seemed to fix it.

Thinking about it I might have removed the app on the TV for good measure after signing out. Then reinstalled after doing the bit on the web.

Huawei Mate 7, on 2degrees

steve98

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# 1330172 23-Jun-2015 19:40

peejayw: Mine was working fine before the update too, grrr.

Is it a WebOS TV or earlier?

peejayw

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# 1330252 23-Jun-2015 21:20

Its a Nov 2014 WebOS model. Finally spoke to LG help, what a procedure. They told me the TV did not support Netflix even though I pointed out it showed up in the App store and had been running fine until the new version of the app appeared. I finally had to do a reset of the TV, the CSR said this is necessary whenever an app is updated!
All good now but I dont think my next TV will be an LG.

LGSAM

132 posts

Master Geek
+1 received by user: 5

# 1330254 23-Jun-2015 21:28

peejayw: Its a Nov 2014 WebOS model. Finally spoke to LG help, what a procedure. They told me the TV did not support Netflix even though I pointed out it showed up in the App store and had been running fine until the new version of the app appeared. I finally had to do a reset of the TV, the CSR said this is necessary whenever an app is updated!
All good now but I dont think my next TV will be an LG.

I have a 2014 LG and netflix app has updated a few times and I have never had to reset the TV . LG customer care sounds a bit off .

peejayw

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# 1330257 23-Jun-2015 21:32

I have updated a few other apps without this sort of bother. I am just waiting to see if we get an update to WebOS 2 else it will be trade in time.

LGSAM

132 posts

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# 1330654 24-Jun-2015 13:02

peejayw: I have updated a few other apps without this sort of bother. I am just waiting to see if we get an update to WebOS 2 else it will be trade in time.

I think there was talk of an update for webOS for the 2014 TVs but I don't know when its coming .

peejayw

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# 1330657 24-Jun-2015 13:05

Yes, its supposed to happen in the 2nd half of this year. My TV got an update for the current WebOS 1 and now the TV is really slow so I am hoping WebOS 2 speeds things up.

EDIT, added CNET quote

The company has confirmed to CNET that its 2014 Web OS 1.0-equipped TVs, including sets like the 55EC9300 OLED, will be updated to version 2.0 of the operating system.

The update will happen sometime in the second half of 2015, and will be rolled out to every 2014 TV with Web OS, in every territory worldwide.

richms

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# 1330658 24-Jun-2015 13:05

HAve a look on the LG site for an update to put on a USB stick. There was one there for me that fixed netflix playback breaking up into a sea of green pixels, but the tVs own menu said it was up to date.

Richard rich.ms

peejayw

1316 posts

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# 1330668 24-Jun-2015 13:13

Had a look, only had manuals to download for my model 50LB650V :-(

EDIT

@Richms

Was that on the LG.com/nz site or some other?

richms

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# 1330781 24-Jun-2015 15:50

Not sure the site. I just stuck the model number into google with firmware and went to the first one on lg.com

Richard rich.ms