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59 posts

Master Geek


# 177000 18-Jul-2015 15:36
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I had been watching sbs and abciview ok with unotelly but now theyve stopped working, ("this content is unavailable outside australia" etc etc).

After playing around with it and no luck I took my laptop to a mates house, logged into his wifi and suddenly I could watch sbs again, using my unotelly account. Until I got home and it wouldnt work again.

Any ideas? Only seems to be the aussie sites that dont want to work.

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  # 1346893 18-Jul-2015 17:49
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I have sometimes had Unotelly stop working. It was either because I changed a dynamo setting (conflicts between Oz and USA) or didn't flush the cache (run/cmd/ipconfig /flushdns).





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Master Geek


  # 1347085 19-Jul-2015 09:39
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So unotelly works fine when I use my cellphone as a wifi hotspot to access australian streaming sites (sbs) but as soon as I switch back to my flip broadband connection it says content is unavailable outside australia or something.

Does that mean flip doesnt like unotelly?

 
 
 
 


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  # 1347090 19-Jul-2015 10:00
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Does the Flip connection work with any overseas sites? Try BBC iview (UK) or PBS (USA). Both of these are geoblocked but are public access so no subscription needed. If it doesn't work at all there may be a problem with your set-up. Also, don't you have to change a setting on the Unotelly site to use your account from a different IP address? I have never tried this but I seem to remember reading something about it.

 




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Master Geek


  # 1347098 19-Jul-2015 10:35
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bbciplayer itv and hulu all work fine.


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  # 1347114 19-Jul-2015 11:26
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I suppose the most obvious thing is to check that you're using the Unotelly DNS servers. It sounds like you could be on Global Mode instead of Unotelly.

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  # 1347126 19-Jul-2015 11:35
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There are a lot of ways SBS could be getting your location, though I doubt any of those are being used. Why not just ask Flip for help? You are not doing anything illegal. Also ask Unotelly. Their tech support is excellent. Otherwise a vpn will solve it, though that shouldn't be necessary. You could also take a free trial with DNS4ME or another proxy service just to see if that makes a difference.





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  # 1347127 19-Jul-2015 11:36
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Behodar: I suppose the most obvious thing is to check that you're using the Unotelly DNS servers. It sounds like you could be on Global Mode instead of Unotelly.


Excellent point. Why didn't I think of that?





I reject your reality and substitute my own. - Adam Savage
 


 
 
 
 




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Master Geek


  # 1347132 19-Jul-2015 12:09
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how would I check?

Ive already exchanged multiple emails with unotelly, nothing ive tried seems to have worked.

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  # 1347154 19-Jul-2015 12:41
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To avoid confusion, start by stating what OS you are using. Is it Windows 8.1 or something else? Are you on LAN or Wi-fi? You need to check your network settings to see if your dns is set to automatic or Unotelly, If automatic you are using your ISP's Global Mode, which doesn't work with SBS. If set to Unotelly, the addresses should start with something like 103 and 54. If it's anything else, maybe your dns has been hijacked. Look up the correct Unotelly settings and replace with those.





I reject your reality and substitute my own. - Adam Savage
 


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Uber Geek


  # 1347194 19-Jul-2015 14:44
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There was a post on GZ a  few weeks back where someone was trying to get a DNS unblocker (may have been Unotelly) working on Flip.
They had ended up emailing Flip who replied that their network would not work with a Geo Unblocker.
Sorry - cant for the life of me find the post.
It did dound like a bit of a fob off though.

They do have this on their support pages ( http://support.flip.co.nz/hc/en-gb/articles/204210220-Can-I-use-third-party-DNS-servers-like-Google-s- )

CAN I USE THIRD PARTY DNS SERVERS LIKE GOOGLE’S ?
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10 December 2013 14:54   No, when using the Family Safety Service you router will be allocated our DNS servers addresses and these must be used. If you want to manually enter the DNS servers these are 103.9.40.12 and 103.9.41.12, these servers can be used on all Flip accounts if you wish to manually enter them in your devices.

It would make sense that having something like a family filter activated may not play well with a geo-unblocker.
Check you havent got that switched on.
Otherwise I cant really see why Unotelly oughtn't work.
As mentioned above - have you set the Unotelly DNS servers in your router or have you set them on your device?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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Master Geek


  # 1347205 19-Jul-2015 14:50
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I got this from flip, if its going to be a problem I guess Ill switch isp's. Luckily is no term although a hassle given I just got it flip 2 weeks ago.

"Will port forwarding work on the Flip Network?

Flip Marketing 29 January 2014 20:49
Due to the world wide exhaustion of IPv4 addresses Flip has implemented a technology called “Carrier Grade Network Address Translation” (CGNAT).

While this technology is totally transparent to 99% of people, it does mean if you want to run a server at home and use a technique known as “Port Forwarding” or “Pin-holing” these services will not work. Most traditional reasons to use port forwarding (like accessing your files remotely) can actually be achieved in a more secure and robust fashion through the use of cloud services such as “Dropbox”.

CGNAT does have some cost and security advantages for end user however as it reduces unwanted traffic (and the associated data use) reaching your modem. "

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  # 1347276 19-Jul-2015 17:17
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natlukros: I got this from flip, if its going to be a problem I guess Ill switch isp's. Luckily is no term although a hassle given I just got it flip 2 weeks ago.

"Will port forwarding work on the Flip Network?

Flip Marketing 29 January 2014 20:49
Due to the world wide exhaustion of IPv4 addresses Flip has implemented a technology called “Carrier Grade Network Address Translation” (CGNAT).

While this technology is totally transparent to 99% of people, it does mean if you want to run a server at home and use a technique known as “Port Forwarding” or “Pin-holing” these services will not work. Most traditional reasons to use port forwarding (like accessing your files remotely) can actually be achieved in a more secure and robust fashion through the use of cloud services such as “Dropbox”.

CGNAT does have some cost and security advantages for end user however as it reduces unwanted traffic (and the associated data use) reaching your modem. "


Port fowarding and Geo-unblocking are not the same thing at all. Totally different - dont get distracted....

It wont neccessrily stop something like Unotelly from working and doesnt directly have anything to do with geo-unblocking as far as I am aware.
Many ISPs are now implementing CGNAT - so you can change ISPs and may still end up with a CGNAT internet connection.

You still havent given any detail on how you set up your PCs/Network to use unotelly.

Did you log onto your router and change the DNS servers that it uses?
If you do this then pretty much anything devices on your home network would normally get the DNS info via the router so would then be using the Unotelly DNS servers.

Did you just change the DNS servers on the network connection on your laptop?
If you did this rather than changing the router DNS settings then the laptop should still be using the Unotelly DNS servers regardless of the router DNS settings.

The other thing you have to do is make sure unotelly know where you are (what your IP address is).
Your IP address can magically change from time to time and unless Unotelly know what your IP address is they cant match up your unotelly settings (from your account) to your internet connection.
If they dont know your current IP address then the settings you made in your unotelly account (stuff you asked to be unblocked - SBS etc) will not be unblocked.
Easiest way to make sure unotelly know where you are is either to log into your unotelly account on your laptop and check it says everything is ok on the main screen. It gives you the option of fixing things if it doesnt think it knows where you are. You may have to do this quite often depending how often your ISP changes your IP address.

As your IP address changes from time to time and (potentially breaks untotelly) you can actually install their unohelper program on your laptop and you give it your unotelly account details. It checks every few minutes that the IP address unotelly have matches your current real IP address and fixes things up for you.
This is the link you need for unohelper http://help.unotelly.com/support/solutions/articles/15863-unotelly-apps





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



59 posts

Master Geek


  # 1347289 19-Jul-2015 18:10
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is a laptop running windows 7, wireless connection to standard modem supplied by flip.

the dns settings are as per unotelly instructions.

ive not made any changes to the router, just plugged in and it worked. frustratingly is only the aussie sites that dont work and they were working until about 2 days ago.

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  # 1347291 19-Jul-2015 18:20
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natlukros: is a laptop running windows 7, wireless connection to standard modem supplied by flip.

the dns settings are as per unotelly instructions.

ive not made any changes to the router, just plugged in and it worked. frustratingly is only the aussie sites that dont work and they were working until about 2 days ago.


So you just changed the DNS settings in the laptop - nothing else.
Have you tried logging back into the Unotelly website with your account login details and checking if it reports everything is ok?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



59 posts

Master Geek


  # 1347303 19-Jul-2015 18:45
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yes, thats correct. the unotelly page has a green box and says account is working with a tick.


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