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89 posts

Master Geek

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# 179048 24-Aug-2015 15:56
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Hello,

I have my Amazon Fire TV connected to my Yamaha RX-A1030 receiver which in turn is connected to the Panasonic TH-L55ET60A TV (all via HDMI). The Fire TV is connected from my Spark Huawai HG630b router by a cat 6 network cable from my home office to the lounge ( I had this installed by a local Electrician). I am on the Spark UFB 100/20 plan (speedtest gives my 85-90 download and 16-19 upload).
The issue I have is that while watching Netflix the video quality can drop off from HD to SD (or below), I thought that having it all hard wired rather than wireless would give me a better picture quality, but there seems to be little difference. Also I use Netflix US for my service (and I am on the HD settings, have checked that I have selected the 1080p in my Netflix account).

Can any give me any advice or is this fairly normal.

thanks,
David

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7 posts

Wannabe Geek


  # 1373288 24-Aug-2015 18:23
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It is a bit hard to tell given that you probably use a zone unlocking service which redirects the stream through 3rd party proxies. Some zone unlock services have a speedtest you can try. Also, just to rule out local issues, you can disable the zone unlock DNS and switch to Netflix NZ to see if it makes a difference in quality.

4476 posts

Uber Geek

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  # 1373292 24-Aug-2015 18:44
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Does it do it periodically or fir the entire video?

Aldo does it do it at night, day time, weekends?

Lastly I assume you've looked at what other local traffic is on your network, but you shouldn't really be able to saturate that with your speed settings.

I've seen mine drop off good quality to horribly blurry but then it normally picks back up. And I'm only on 4.5mbps.




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89 posts

Master Geek

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  # 1373458 25-Aug-2015 05:20
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Thanks for the reply,
I am using Unotelly for my service and yes David as you have noted it does not happen all the time. Will be watching when it degrades, but will normally come back fine after about 10 to 30 seconds, this also does not happen on all programs. It also happens during evening viewing (don't really watch TV during the day. I also notice that all programs when they first start have this issue for a few seconds before coming right.
Will try changing to NZ Netflix thru Unotelly to see if that makes a difference.

thanks again,
David


78 posts

Master Geek


  # 1373499 25-Aug-2015 08:51
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Does that router even have gigabit Ethernet ports? I thought it didn't.



89 posts

Master Geek

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  # 1373708 25-Aug-2015 11:27
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No, it only has 100 Megabit ports, which for Netflix I thought would be fine. Should I be looking at replacing the router?


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